Navigo Health and Social Care CIC

Performance Analyst

This job is now closed

Job summary

Do you have experience in analysis? Do you love problem solving and have an attention to detail?

Would you like to work in an organisation that values and utilises the work of their analytical team?

Following promotion of a member of the team, an opportunity has arisen within NAViGO's Quality and Performance team for a permanent Performance Analyst supporting the development of Business Intelligence across the organisation.

The role is exciting and varied on a regular basis, one week you may be looking at processes to improve our dementia pathway, another week you may be concentrating on the non-attendance rate of one of our services to look at what works well and what doesn't.

We know how important it is to develop our staff. We offer paid access to Apha Analysts and will help you become an accredited analyst as well as ensuring you have protected time for continued professional development.

If this type of work interests and motivates you, then this may be the job for you.

Main duties of the job

The main duties of the role is to provide business intelligence to the organisation to inform service development, quality improvement plans and business cases.

The successful candidate will provide clear, accurate and meaningful reports to help clinical staff make data driven decisions.

Where quality improvement plans are in place, the successful candidate will provide updated reports on the monitored outcome measures and work with the quality team and service lead to provide information to evaluate whether the improvement plan has worked.

They will be heavily involved in the analysis of the data within our Integrated Performance Report, ensuring the report is reflective of practice and analysing where data is starting to show a cause for concern to then share with clinical staff through our Quality and Learning Network meetings.

About us

NAViGO Health and Social Care CIC provide health and social care services to a population of 158,000. We are a progressive and ambitious organisation that aims to support those living with a mental health illness, their carers and families in the simplest and most effective ways. We are different because we know working with the same methods doesnt work forever; and we will continue to challenge the way we do things to create the best services that are centred on the people who use them.

This social enterprise is about working together with local people to create services that are owned by the community, supported by it and loyal to it. Its challenging , its exciting and we want like-minded people to join us. If you think thats you, take a look at the job specification

The Performance and Assurance Team provide a professional, friendly and flexible working environment with good work-life balance.

Working together across Humber, Coast and Vale

Date posted

24 May 2023

Pay scheme

Agenda for change

Band

Band 5

Salary

£28,407 to £34,581 a year

Contract

Permanent

Working pattern

Full-time

Reference number

B9816-097-2

Job locations

Navigo House / Remote Working

Brighowgate

Grimsby

DN32 0QE

Job description

Job responsibilities

The role of the Performance Analyst

This will require the post holder to support on all matters relating to Information Analysis to inform service development and facilitate NAViGO meeting its strategic and work plan objectives.

The postholder is required to interpret, analyse and present high quality reports for NAViGO and the wider community to support operational and strategic decision making. This will include overseeing the maintenance of data collection systems, ensuring that information is processed in accordance with national / local policies, procedures and best practice. This post will have a key role in the implementation and development of services through their analytical skills.

MAIN DUTIES / RESPONSIBILITIES:

Analytical

Create and run reports in Microsoft SQL server.

Deliver consistently high standards in data reliability and information analysis.

Provide in-depth analysis to build intelligence for quality improvement plans and workplan projects

Investigates variances in performance within the NAViGO Integrated Performance Report, highlighting these to the Senior Performance Analyst.

Triangulate analysis across a range of reports and datasets.

Manipulation large datasets and creating complex spread sheets and relational databases as well as analysing and resolving complex queries and discrepancies.

Analyses situations to identify and resolve problems relating to the Mental Health clinical system and the Incident and Accident Reporting System

Provides analytical support to NAViGO by developing and delivering customised ad-hoc management reports/information packs encompassing data from the Mental Health service. This will include regular reporting to the various NAViGO committees and other relevant groups, for example the Quality and Learning Networks

Interprets, presents and benchmarks national and local data for clinical leads to support the strategic function.

Works with the Senior Performance Analyst to develop and maintain effective information systems that meet the current and changing requirements of NAViGO enabling robust monitoring of existing services and new initiatives to be carried out.

Provides complex and potentially sensitive ad-hoc information analysis to the NAViGO Central Management Team and Mental Health Managers.

Ensures that all relevant data is received and input onto the information systems to enable NAViGOs reporting timetables to be met. This would involve manipulating large datasets and creating complex spread sheets and relational databases as well as analysing and resolving complex queries and discrepancies.

Maintains a detailed knowledge of NHS data definitions, standards and guidance on healthcare information to ensure that systems are implemented and maintained.

Supports with the preparation and quality assurance of routine internal and external information returns relevant to the postholders area of responsibility.

Communication

The post holder will form and maintain effective working relationships with:

Internal

Assistant Director of Quality and Performance

Head of Performance and Information

Quality and Performance Team

Senior Management Team

Clinical Teams

Consultants and Junior Doctors

Other Mental Health Service Staff (Clinical and Non-Clinical)

External

TPP SystmOne

NHS England

North East Lincolnshire Integrated Care Partnership

Humber and North Yorkshire Integrated Care Board

GP Practices

Communicates analytical/statistical matters to non-analytical/statistical professionals, advises, persuades on statistical techniques to be used.

Able to explain complex and technical information governance issues to non-information staff.

Attends a Quality and Learning network meeting with a clinical service each month and provides feedback on performance.

Provide analytical support to NAViGOs working groups

Deputises at meetings for Senior Performance Analyst and the wider analyst sub team.

Planning

Provide assistance in producing data for projects, business cases and quality improvement plans.

To regularly report on progress, monitoring progress against plan, delivery of the project purpose, and post project review to the appropriate forum (project or quality improvement plan lead)

Establishes, develops and maintains information systems to record information for New Initiatives and Diversionary Schemes.

Policy

The post holder will work within organisational and professional policies and procedures; operates on own initiative, taking advice from manager if required.

HR and Training

Provide support and training to other members of the Performance team as required, around own areas of work.

Provides basic guidance on the mental health clinical system and incident and Accident Reporting System.

Identifies any training needs around the Mental Health Clinical System and the Incident and Accident Reporting System and works with the System Trainer to resolve them.

Continues professional development to ensure they are kept up to date with new ways of working within their expertise.

Utilises online community groups relevant to profession (i.e. NHS Future Collaborations) for support and new developments.

Completes the Mental Health clinical coding course and refreshers as necessary.

Undertake surveys and audits as necessary to own work.

To provide cross-cover, ensuring continuity of service during periods of annual leave/sickness.

To work with other directorates within NAViGO to develop databases for use by non-information staff to record activity.

Able to prioritise own workload and that of direct report to ensure adherence to timetables.

Provide cross cover support within the analyst sub team.

Information

Provides and receives information on the mental health clinical system

Maintains and develops in depth of knowledge of the Mental Health clinical system and the Incident and Accident Reporting System setup.