Performance Analyst

Job description

Job responsibilities

Analytical

Create and run reports in Microsoft SQL server.

Manipulation of large datasets and creating complex spread sheets and relational databases as well as analysing and resolving complex queries and discrepancies.

Analyses situations to identify and resolve problems relating to the Mental Health clinical system and the Incident and Accident Reporting System

Provides analytical support to NAViGO by developing and delivering customised ad-hoc management reports/information packs encompassing data from the Mental Health service. This will include regular reporting to the various NAViGO committees and other relevant groups, for example the Quality and Learning Networks

Supports in the implementation, on-going development and maintenance of NAViGO information systems used by the Mental Health Service to ensure they meet the information needs of NAViGO. These information systems should also be developed to ensure NAViGO adheres to its contract and delivers on all the mandatory data collections and key performance indicators set by the care quality commission, the department of health and other regulatory bodies.

Interprets, presents and benchmarks national and local data for clinical leads to support the strategic function

Scrutinises NAViGO performance on NHS Digital performance and data quality dashboards, investigating any discrepancies between local data and national submissions and make amendments to the national reporting process, as necessary

Investigates national dataset post deadline files to improve data quality.

Ensures the Data Quality Maturity Index is kept to a high level

Maintains a detailed knowledge of NHS data definitions, standards and guidance on healthcare information to ensure that systems are implemented and maintained.

Abstracts and analyses patient clinical records and use judgement to translate information which may not be readily codable.

Communication

The post holder will form and maintain effective working relationships with:

Internal

Assistant Director of Performance and Assurance

Head of Performance and Information

Performance and Assurance Team

Senior Management Team

Clinical Teams

Consultants and Junior Doctors

Other Mental Health Service Staff (Clinical and Non-Clinical)

External

TPP SystmOne

NHS Digital

North East Lincolnshire Integrated Care Partnership (ICP)

Humber Coast and Vale Integrated Care System (ICS)

GP Practices

Communicates complex clinical coding rules to other coding staff, medical, clinical and administration staff.

Able to explain complex and technical information governance issues to non-information staff.

Deputises for Senior Performance Analyst at meetings (i.e. Quality and Learning Networks)

Deliver the induction presentation in the absence of Senior Performance Analyst.

Planning

Works with the Senior Performance Analyst to check new and existing contracts for new and updated key performance indicators.

Ensures that all relevant data are received and uploaded to national submission platforms to enable NAViGOs reporting timetables to be met.

Works with the Senior Performance analyst to plan and implement new national dataset changes

Policy

The post holder will work within organisational and professional policies and procedures; operates on own initiative, taking advice from manager if required.

HR and Training

Provide support and training to other members of the Performance team as required, around own areas of work.

Provides basic guidance on the mental health clinical system and incident and Accident Reporting System.

Identifies any training needs around the Mental Health Clinical System and the Incident and Accident Reporting System and works with the System Trainer to resolve them.

Continues professional development to ensure they are kept up to date with new ways of working within their expertise.

Utilises online community groups relevant to profession (i.e. NHS Future Collaborations) for support and new developments.

Completes the Mental Health clinical coding course and refreshers as necessary.

Undertake surveys and audits as necessary to own work.

To provide cross-cover, ensuring continuity of service during periods of annual leave/sickness.

To work with other directorates within NAViGO to develop databases for use by non-information staff to record activity.

Able to prioritise own workload and that of direct report to ensure adherence to timetables.

Information

Provides and receives information on the mental health clinical system

Maintains and develops in depth of knowledge of the Mental Health clinical system and the Incident and Accident Reporting System setup

Person Specification

Qualifications

Essential

• Educated to degree level or equivalent work experience working in data, information, or performance analyst role
• IT Qualification

Desirable

• SQL/Other Programming Language
• Project Management qualification (e.g. PRINCE2) or equivalent
• Training qualification or equivalent
• ICD10/OPCS Coding Qualification

Experience

Essential

• Proven skills/training up to advanced level in MS Excel
• Experience in creating SQL queries
• Experience of delivering high quality information within required timescales and within a pressurised environment
• Proven experience of developing customised reports/information packs for varied audiences
• Demonstrable experience of complex problem solving and analysis & interpretation / manipulation of data
• Experience of contractual key performance indicators and data submissions

Desirable

• Previous experience within NHS environment, particularly mental health
• Experience in providing training & support on systems
• Experience of applying statistical techniques

Skills & Attributes

Essential

• Excellent verbal, written & communication skills
• Ability to analyse large quantities of complex data to identify and suggest solutions to variances and problems identified
• Ability to communicate complex information issues to a wide range of professional groups
• Able to provide training & support to direct report, other members of the Performance team and non-information staff on information issues
• Ability to suggest & introduce changes to the way that information is produced.
• Ability to operate effectively as part of a team
• Excellent problem-solving skills
• Attention to detail
• Negotiation skills
• Ability to prioritise workload
• Ability to work to tight deadlines and work under pressure for long periods of time
• Persuasion/influencing skills
• Ability to learn new skills and to support the development of the role through appraisal processes
• Demonstrate willingness to undertake new responsibilities and of a flexible approach to duties and working arrangements

Desirable

• Able to demonstrate an understanding of the wider implications of decisions within own area
• Experience of data warehouse development
• Project Management skills

Additional Criteria

Essential

• Knowledge & understanding of confidentiality issues including data protection act, GDPR and all other relevant security & confidentiality legislation & guidance
• Mental health awareness

Desirable

• Database concepts & principles
• Understanding of NHS data dictionary and standards
• Awareness of National NHS policy objectives
• Knowledge and understanding of medical terminology

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Navigo Health and Social Care CIC

Address

Navigo House / Remote Working

Brighowgate

Grimsby

DN32 0QE

Employer's website

https://navigocare.co.uk/ (Opens in a new tab)