Clinical Assessment Service Health Advisor

Care Plus Group

The closing date is 13 April 2025

Job summary

The Clinical Assessment Service supports and advises people 24/7 within North East Lincolnshire who present with acute and chronic illness, social care needs, those requiring unplanned care interventions and individuals in urgent situations. The Clinical Assessment Service is a diverse service receiving telephone and electronic referrals which are managed by a team of skilled Practitioners. The CAS supports both the public and professionals to provide the pivot for engagement with the multi-disciplinary teams and partner agencies. The CAS provides support to the locality NHS 111 provision.

Please note that Care Plus Group are not currently registered to sponsor applicants from outside the EU and EEA.

Main duties of the job

Clinical Assessment Service Health Advisor

Permanent

A rota pattern covering a 24-hour period, working weekends and Bank Holidays is a requirement.

Salary Range 4 £24,645 - £27,202pro rata per annum, fixed salary point

Working under the direction of Seniors, you will be a first point of contact with patients, relatives, healthcare professionals and other callers. You will undertake initial health and social care screening over the telephone and respond to referrals into the service. You will be providing a professional front line service those that contact the Clinical Assessment Service.

The essential criteria for the post includes:

NVQ Level 3 in Customer Care or Health and Social Care or equivalent

2 years previous experience of working in a health and/or social care environment

Ability to work under pressure, displaying patience, tact, and diplomacy

Ability to assimilate information quickly and effectively

An understanding of and respect for confidentiality in relation to all aspects of work

Most importantly, you must be able to demonstrate your commitment to the values of Care Plus Group. In return you will have access to training and development, receive ongoing supervision and support and be able to contribute to the future development of the service. This is an exciting opportunity to join a diverse, dynamic, friendly team providing urgent care triage for patients in North East Lincolnshire.

About us

Care Plus Group is an employee owned Social Enterprise, established in 2011 to deliver NHS community health and social care services and employ over 800 people. A key feature of our organisation is the positive culture we have developed which is based on valuing, trusting, engagement, and involvement of our staff. We consistently deliver high quality innovative services across NE Lincolnshire, reflected in an ongoing above 95% customer satisfaction feedback. Our services have received national recognition/commendations and Awards including winning a national HSJ award in November 2021. We hold the highest possible standard of ISO accreditation and are committed to reducing our carbon footprint. We offer excellent terms and conditions including optional membership to a contributory pension scheme, Independent Provider closed access to the NHS pension scheme, lease cars, a full induction programme and an extensive range of CPD/development opportunities. We recognise continuous service from partner Health and Care organisations for the purposes of annual leave entitlement. We are a supportive employer and operate in a way which supports family friendly and flexible working. CPG is an equal opportunities employer, committed to safeguarding the welfare of vulnerable adults and expect the same commitment from all staff and volunteers. As a Disability Confident employer, we will interview all disabled candidates who meet the essential criteria.

Date posted

28 March 2025

Pay scheme

Other

Salary

£24,645 to £27,202 a year Appointed a fixed salary point in the range

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

B9814-25-069

Job locations

Care Plus Group

Westgate Park, Charlton Street

Grimsby

DN31 1SQ

Job description

Job responsibilities

The job description is attached as a separate document with the person specification please refer to this for more information.

Job description

Job responsibilities

The job description is attached as a separate document with the person specification please refer to this for more information.

Person Specification

Experience

Essential

Experience of using computerised systems
Accurate keyboard and data entry skills
2 years previous experience of working in a health and/or social care environment
Effective social skills gained from experience dealing with the public

Desirable

Experience of working within a confidential environment and/or handling sensitive or personal information

Qualifications

Essential

NVQ Level 3 in Customer Care or Health and Social Care or equivalent
Minimum of 3 GCSEs at Grade C or above or equivalent, including Maths and English

Desirable

Recognised IT or word processing qualification, e.g., RSA II Word Processing, CLAIT, ECDL or equivalent
L4 Lead practitioner in care or similar

Knowledge & Skills

Essential

Ability to assimilate information quickly and effectively
Empathetic and sensitive approach
Ability to communicate sensitively and effectively with callers
Ability to overcome barriers to communication such as second language, behavioural difficulties, and cognitive deficits
Ability to deal effectively with situations which may be hostile or aggressive
Ability to effectively communicate with individuals/groups regarding difficult or complex matters
Ability to work effectively as part of a team and able to use own initiative
Ability to maintain accurate and legible records
Act in a manner that supports the care, protection, and well-being of individuals
Ability to work under pressure, displaying patience, tact, and diplomacy
Effective customer care skills
Proficient IT Skills
Must demonstrate an understanding of confidentiality
Awareness of safeguarding issues
An understanding of and respect for confidentiality in relation to all aspects of work

Desirable

An understanding of the Clinical Assessment Service and its role within local health and social care service delivery
An understanding of the implications of the General Data Protection Regulation and Freedom of Information Acts

Person Specification

Experience

Essential

Experience of using computerised systems
Accurate keyboard and data entry skills
2 years previous experience of working in a health and/or social care environment
Effective social skills gained from experience dealing with the public

Desirable

Experience of working within a confidential environment and/or handling sensitive or personal information

Qualifications

Essential

NVQ Level 3 in Customer Care or Health and Social Care or equivalent
Minimum of 3 GCSEs at Grade C or above or equivalent, including Maths and English

Desirable

Recognised IT or word processing qualification, e.g., RSA II Word Processing, CLAIT, ECDL or equivalent
L4 Lead practitioner in care or similar

Knowledge & Skills

Essential

Ability to assimilate information quickly and effectively
Empathetic and sensitive approach
Ability to communicate sensitively and effectively with callers
Ability to overcome barriers to communication such as second language, behavioural difficulties, and cognitive deficits
Ability to deal effectively with situations which may be hostile or aggressive
Ability to effectively communicate with individuals/groups regarding difficult or complex matters
Ability to work effectively as part of a team and able to use own initiative
Ability to maintain accurate and legible records
Act in a manner that supports the care, protection, and well-being of individuals
Ability to work under pressure, displaying patience, tact, and diplomacy
Effective customer care skills
Proficient IT Skills
Must demonstrate an understanding of confidentiality
Awareness of safeguarding issues
An understanding of and respect for confidentiality in relation to all aspects of work

Desirable

An understanding of the Clinical Assessment Service and its role within local health and social care service delivery
An understanding of the implications of the General Data Protection Regulation and Freedom of Information Acts

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.