Administrative Assistant

Care Plus Group

The closing date is 02 April 2025

Job summary

The continence service provides care and support to adults and children within NEL who have a bladder or bowel problem. They liaise closely with community nursing colleagues, care home staff and GPs to ensure appropriate care is delivered. The Continence Service also provides education to other healthcare professionals to enable a high standard of clinical care to be delivered across disciplines within Care Plus Group.

Care Plus Group Community Continence Service covers Grimsby, Cleethorpes and the surrounding villages within North East Lincolnshire. They deliver a wide range of continence care to people either in their own homes or in other community settings. The post holder will be part of a team responsible for providing the vital support to enable an effective and efficient service delivery.

Please note that Care Plus Group are not currently registered to sponsor applicants from outside the EU and EEA.

Main duties of the job

Job title: Administrative Assistant

Department: Continence

Base: Val Waterhouse Centre, Kent Street, Grimsby,

Hours: 32 hours per week, permanent

Salary: Range 3 £23,807 - pro rata (increasing to £24,100 - pro rata, from 1 April.)

You will provide clerical support and/or reception service, ensuring the effective running of the administration service within the unit. You will carry out all duties in a safe manner, having regard to the health and safety of self, colleagues, service users and visitors. You will also ensure that the environment meets the expectations and standards of the Care Plus Group and CQC.

You will be required to undertake comprehensive clerical duties, e.g. photocopying, scanning, computer work, message taking, telephone enquiries. You will also be required to use of Microsoft Word/Excel/PowerPoint to produce a range of documents, such as letters, reports and presentations as directed. Along with this, you will be required to input data into electronic systems e.g. SystmOne, ESR, Home Delivery and put together routine performance/ statistic reports.

The essential criteria for this post includes the following:

Level 3 or equivalent qualification in computer applications

Level 2 NVQ Business Administration

Minimum of 6 months experience of working in an office/reception

Ability to liaise effectively with people at all levels.

About us

Care Plus Group is an employee owned Social Enterprise, established in 2011 to deliver NHS community health and social care services and employ over 800 people. A key feature of our organisation is the positive culture we have developed which is based on valuing, trusting, engagement, and involvement of our staff.

We consistently deliver high quality innovative services across NE Lincolnshire, reflected in an ongoing above 95% customer satisfaction feedback. Our services have received national recognition/commendations and Awards including winning a national HSJ award in November 2021. We hold the highest possible standard of ISO accreditation and are committed to reducing our carbon footprint.

We offer excellent terms and conditions including optional membership to a contributory pension scheme, Independent Provider closed access to the NHS pension scheme, lease cars, a full induction programme and an extensive range of CPD/development opportunities. We recognise continuous service from partner Health and Care organisations for the purposes of annual leave entitlement.

We are a supportive employer and operate in a way which supports family friendly and flexible working. CPG is an equal opportunities employer, committed to safeguarding the welfare of vulnerable adults and expect the same commitment from all staff and volunteers. As a Disability Confident employer, we will interview all disabled candidates who meet the essential criteria.

Date posted

19 March 2025

Pay scheme

Other

Salary

£23,807 a year Range 3 - Increasing to £24,100 from 1 April. (pro rata)

Contract

Permanent

Working pattern

Part-time

Reference number

B9814-25-060

Job locations

Val Waterhouse Centre

41-43 Kent Street

Grimsby

DN32 7DH

Job description

Job responsibilities

The job description is attached as a separate document with the person spec - please refer to it for more information

Job description

Job responsibilities

The job description is attached as a separate document with the person spec - please refer to it for more information

Person Specification

Knowledge & Skills

Essential

Ability to effectively manage own workload
Accurate data input and word processing
Accurate minute taking
Effective interpersonal and communication skills, both face to face and over the phone.
Ability to liaise effectively with people at all levels
Effective customer care skills
Ability to maintain confidentiality
Ability to demonstrate empathy and sensitivity when dealing with clients/patients.

Experience

Essential

Minimum of 6 months administration/reception experience.
Experience of data input, spread sheets/statistics.
Competent in Microsoft office including Word, Outlook & Excel
Stock control
Diary management
Servicing meetings

Desirable

Experience of SystmOne
Experience of working with people with varying levels of communication skills/abilities
Experience of working in a care environment
Supervisory experience

Other

Essential

Ability to demonstrate commitment to Care Plus Group Core Values
Ability to work flexibly with regard to working hours/arrangements and venues

Qualifications

Essential

Literacy and numeracy level 2 qualification
Level 3 or equivalent qualification in computer applications
Level 2 NVQ Business Administration

Desirable

Business Administration level 3

Person Specification

Knowledge & Skills

Essential

Ability to effectively manage own workload
Accurate data input and word processing
Accurate minute taking
Effective interpersonal and communication skills, both face to face and over the phone.
Ability to liaise effectively with people at all levels
Effective customer care skills
Ability to maintain confidentiality
Ability to demonstrate empathy and sensitivity when dealing with clients/patients.

Experience

Essential

Minimum of 6 months administration/reception experience.
Experience of data input, spread sheets/statistics.
Competent in Microsoft office including Word, Outlook & Excel
Stock control
Diary management
Servicing meetings

Desirable

Experience of SystmOne
Experience of working with people with varying levels of communication skills/abilities
Experience of working in a care environment
Supervisory experience

Other

Essential

Ability to demonstrate commitment to Care Plus Group Core Values
Ability to work flexibly with regard to working hours/arrangements and venues

Qualifications

Essential

Literacy and numeracy level 2 qualification
Level 3 or equivalent qualification in computer applications
Level 2 NVQ Business Administration

Desirable

Business Administration level 3

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.