Quality Assurance Assistant (Audit & Feedback)

Care Plus Group

This job is now closed

Job summary

The Quality, Regulation and Improvement Team deliver a crucial HQ function for the organisation. The Team is responsible for ensuring that Care Plus Group has in place efficient and effective Governance arrangements that provide assurance to the Care Plus Group Board and wider stakeholders. The team work with leadership, managers and staff across the organisation to ensure adherence to a robust quality management framework in line with ISO 9001 Quality Management, PSIRF, incorporating several quality improvement measures including:

Incident, accident, complaints, non-conformance management including the management of Serious Incidents and compliments
Audit Programme: clinical/non-clinical and ISO 9001 process approach reviews and audit
Compliance with Regulatory Bodies i.e. Care Quality Commission (CQC)
Management of staff, volunteer, student, customer and service user feedback
Management of alerts, including CAS, NICE Guidance etc.
Continuous service improvement and development
Reporting: quality accounts, trend analysis, audit, feedback etc.
Project and programme management
Utilisation of Canva Infographics, InPhase Oversight and SystmOne

Please note that Care Plus Group are not currently registered to sponsor applicants from outside the EU and EEA.

Main duties of the job

Quality Assurance Assistant (Audit & Feedback)

Quality, Regulation & Improvement Team

37.5 hours a week

Permanent, Monday-Friday

Salary Range 4 £23,360-£25,784 per annum, you will be appointed on a fixed salary point within the salary range

Based at Westgate Park, Charlton Street, Grimsby, DN31 1SQ

You will work to the Quality Assurance Officer (QAO) to provide support with all aspects of audit (clinical, non-clinical and ISO 9001 Quality) for the organisation, produce low level reports and develop action plans as required to ensure implementation of subsequent recommendations as directed by the QAO.

You will also be responsible for monitoring, producing and actioning of quality assurance information in relation to feedback. This includes the collation and promotion of feedback from service users, professionals, staff, and when necessary volunteers. The post holder will analyse the information and produce the necessary reports for the service and commissioners in line with organisation requirements and service specification performance requirements. They will also produce action plans with the service area, working in conjunction with managers and other colleagues utilising the InPhase Oversight System.

Initial support will be provided to the successful candidate.

For further information and an informal discussion please contact Donna Whitcombe-Smith, Manager, d.whitcombe-smith@nhs.net or Megan Johnson, Deputy Manager, megan.johnson1@nhs.net, telephone number 01472 266966

About us

Care Plus Group is an employee owned Social Enterprise, established in 2011 to deliver NHS community health and social care services and employ over 800 people. A key feature of our organisation is the positive culture we have developed which is based on valuing, trusting, engagement, and involvement of our staff.

We consistently deliver high quality innovative services across NE Lincolnshire, reflected in an ongoing above 95% customer satisfaction feedback. Our services have received national recognition/commendations and Awards including winning a national HSJ award in November 2021. We hold the highest possible standard of ISO accreditation and are committed to reducing our carbon footprint.

We offer excellent terms and conditions including optional membership to a contributory pension scheme, Independent Provider closed access to the NHS pension scheme, lease cars, a full induction programme and an extensive range of CPD/development opportunities. We recognise continuous service from partner Health and Care organisations for the purposes of annual leave entitlement.

We are a supportive employer and operate in a way which supports family friendly and flexible working. CPG is an equal opportunities employer, committed to safeguarding the welfare of vulnerable adults and expect the same commitment from all staff and volunteers. As a Disability Confident employer, we will interview all disabled candidates who meet the essential criteria.

Date posted

02 July 2024

Pay scheme

Other

Salary

£23,360 to £25,784 a year appointed on a fixed salary point within the salary range

Contract

Permanent

Working pattern

Full-time

Reference number

B9814-24-165

Job locations

Westgate Park

Charlton Street

Grimsby

DN31 1SQ

Job description

Job responsibilities

The job description is attached as a separate document with the person specification please refer to this for more information.

Job description

Job responsibilities

The job description is attached as a separate document with the person specification please refer to this for more information.

Person Specification

Other

Essential

Flexible approach to duties and working arrangements and able to travel within and beyond NEL as required.
Professional approach.
Ability to demonstrate commitment to CPG core values.

Qualifications

Essential

Educated to HNC/HND, foundation degree level or equivalent experience in relevant field
GCSE A-C in English and Mathematics
Level 3 IT qualification or equivalent experience that includes Excel

Desirable

Educated to Degree level.
Audit training/certificate e.g. Certificate in Clinical Audit for Health and Social Care.

Knowledge and Skills

Essential

Knowledge of quality assurance systems.
Effective verbal, written and communication skills.
Effective use of Microsoft Office packages especially Word, Excel and Outlook.
Be able to demonstrate tact and diplomacy at all times.
Customer care skills.
Able to work on own initiative, with excellent organisational skills.
Ability to analyse and interpret data when completing quarterly reports and feed into other quality assurance reporting i.e. Trend and the Performance QPRs.
Ability to write low level reports.
Ability to identify solutions to problems encountered within remit of work role.
Ability to handle a demanding workload and meet tight deadlines.
Understanding of confidentiality and data protection in order to protect the organisation and/or an individuals interests.
Knowledge of CQC Fundamental Standards.
Knowledge of SystmOne.

Desirable

An interest in service development.
Commitment to ongoing staff development to support high standards of practice.
Knowledge of financial system NAV.
Knowledge of Incident Reporting System.

Experience

Essential

Proven experience in working with IT applications including Microsoft especially Excel.
Previous substantial experience of working within an administrator position / environment.
Accurate manipulation of complex data/data management.
Proven experience of developing customised reports.
Experience of customer service and working with people.
Experience of working within a multi-functional office environment.

Desirable

Experience of SystmOne.
Experience of working within a Health and Social care setting.
Experience of quality improvement system.
ISO 9001 knowledge and experience.

Person Specification

Other

Essential

Flexible approach to duties and working arrangements and able to travel within and beyond NEL as required.
Professional approach.
Ability to demonstrate commitment to CPG core values.

Qualifications

Essential

Educated to HNC/HND, foundation degree level or equivalent experience in relevant field
GCSE A-C in English and Mathematics
Level 3 IT qualification or equivalent experience that includes Excel

Desirable

Educated to Degree level.
Audit training/certificate e.g. Certificate in Clinical Audit for Health and Social Care.

Knowledge and Skills

Essential

Knowledge of quality assurance systems.
Effective verbal, written and communication skills.
Effective use of Microsoft Office packages especially Word, Excel and Outlook.
Be able to demonstrate tact and diplomacy at all times.
Customer care skills.
Able to work on own initiative, with excellent organisational skills.
Ability to analyse and interpret data when completing quarterly reports and feed into other quality assurance reporting i.e. Trend and the Performance QPRs.
Ability to write low level reports.
Ability to identify solutions to problems encountered within remit of work role.
Ability to handle a demanding workload and meet tight deadlines.
Understanding of confidentiality and data protection in order to protect the organisation and/or an individuals interests.
Knowledge of CQC Fundamental Standards.
Knowledge of SystmOne.

Desirable

An interest in service development.
Commitment to ongoing staff development to support high standards of practice.
Knowledge of financial system NAV.
Knowledge of Incident Reporting System.

Experience

Essential

Proven experience in working with IT applications including Microsoft especially Excel.
Previous substantial experience of working within an administrator position / environment.
Accurate manipulation of complex data/data management.
Proven experience of developing customised reports.
Experience of customer service and working with people.
Experience of working within a multi-functional office environment.