Quality Assurance Assistant (Regulation & Incidents)

Care Plus Group

This job is now closed

Job summary

The Quality, Regulation and Improvement Team deliver a crucial HQ function for the organisation. The Team is responsible for ensuring that Care Plus Group has in place efficient and effective Governance arrangements that provide assurance to the Care Plus Group Board and wider stakeholders. The team work with leadership, managers and staff across the organisation to ensure adherence to a robust quality management framework in line with ISO 9001 Quality Management, PSIRF, incorporating several quality improvement measures including:

Incident, accident, complaints, non-conformance management including the management of Serious Incidents and compliments
Audit Programme: clinical/non-clinical and ISO 9001 process approach reviews and audit
Compliance with Regulatory Bodies i.e. Care Quality Commission (CQC)
Management of staff, volunteer, student, customer and service user feedback
Management of alerts, including CAS, NICE Guidance etc.
Continuous service improvement and development
Reporting: quality accounts, trend analysis, audit, feedback etc.
Project and programme management
Utilisation of Canva Infographics, InPhase Oversight and SystmOne

Please note that Care Plus Group are not currently registered to sponsor applicants from outside the EU and EEA.

Main duties of the job

JOB TITLE: Quality Assurance Assistant (Regulation and Incidents)

HOURS: 25 hours per week, Permanent (Monday-Friday)

GRADE & SALARY: Range 4 £23,360 pro rata per annum fixed salary point

You will work to the Deputy Manager to provide assistance with all aspects of regulation, alerts and support the incident process for the organisation. Supporting the organisation meeting its requirements for CQC regulation by the full management of notification processes and submission, ensuring that compliance is maintained at all times.

You will co-ordinate NICE Guidance compliance, CAS and Field Notice Alerts and provide ongoing monitoring through the Quality Improvement (QI) system modules and escalate to the Deputy Manager/Manager where necessary.

You will also monitor and track all actions especially overdue actions with service leads/Heads of Service.

To be a Quality Assurance Assistant, it is essential you have:

Proven experience in maintaining and manipulating information systems including but not limited to databases and excel spreadsheets

Evidence of a sound education background including Maths/English to GCSE standard or equivalent.

Level 3 IT qualification or equivalent experience that includes Excel

The ability to accurately manipulate data/data management and compile reports for varied audiences.

The ability to handle a demanding workload and meet tight deadlines.

If you have all the above or a willingness to learn in this field of work, we would like to hear from you.

About us

Care Plus Group is an employee owned Social Enterprise, established in 2011 to deliver NHS community health and social care services and employ over 800 people. A key feature of our organisation is the positive culture we have developed which is based on valuing, trusting, engagement, and involvement of our staff.

We consistently deliver high quality innovative services across NE Lincolnshire, reflected in an ongoing above 95% customer satisfaction feedback. Our services have received national recognition/commendations and Awards including winning a national HSJ award in November 2021. We hold the highest possible standard of ISO accreditation and are committed to reducing our carbon footprint.

We offer excellent terms and conditions including optional membership to a contributory pension scheme, Independent Provider closed access to the NHS pension scheme, lease cars, a full induction programme and an extensive range of CPD/development opportunities. We recognise continuous service from partner Health and Care organisations for the purposes of annual leave entitlement.

We are a supportive employer and operate in a way which supports family friendly and flexible working. CPG is an equal opportunities employer, committed to safeguarding the welfare of vulnerable adults and expect the same commitment from all staff and volunteers. As a Disability Confident employer, we will interview all disabled candidates who meet the essential criteria.

Date posted

09 April 2024

Pay scheme

Other

Salary

£23,360 a year pro rata fixed salary point

Contract

Permanent

Working pattern

Part-time

Reference number

B9814-24-102

Job locations

Westgate Park

Charlton Street

Grimsby

DN31 1SQ

Job description

Job responsibilities

The job description is attached as a separate document with the person specification please refer to this for more information.

Job description

Job responsibilities

The job description is attached as a separate document with the person specification please refer to this for more information.

Person Specification

Other

Essential

Flexible approach to duties and working arrangements and able to travel within and beyond NEL as required.
Professional approach.
Ability to demonstrate commitment to CPG core values.

Qualifications

Essential

Educated to HNC/HND, foundation degree level or equivalent experience in relevant field
GCSE A-C in English and Mathematics
Level 3 IT qualification or equivalent experience that includes Excel

Desirable

Educated to Degree level.

Knowledge and Skills

Essential

Knowledge of Quality Assurance Systems
Knowledge of CQC Fundamental Standards.
Effective verbal, written and communication skills at all levels.
Customer care skills.
Demonstrate diplomacy and tact at all times.
Ability to work as a team player and on own initiative unsupervised.
Ability to work to strict deadlines.
Ability to analyse and interpret data.
Ability to process sensitive and complex information.
Ability to write reports.
Competent in the use of digital systems including but not limited to Microsoft Office packages (particularly Excel) and databases).
Contributing to policy and procedure writing.
Ability to handle sensitive and confidential information appropriately and maintain confidentiality at all times.

Desirable

Knowledge of financial system NAV.
Knowledge of Incident Report System.
An interest in service development.
Previous knowledge/experience within the Health and Social Care sector.

Experience

Essential

Proven experience in maintaining and manipulating information systems including but not limited to databases and excel spreadsheets.
Proven experience of producing low level reports.
Experience of working with people at different levels.

Desirable

Experience of SystmOne.
Experience of an incident reporting system
Experience of quality improvement system

Person Specification

Other

Essential

Flexible approach to duties and working arrangements and able to travel within and beyond NEL as required.
Professional approach.
Ability to demonstrate commitment to CPG core values.

Qualifications

Essential

Educated to HNC/HND, foundation degree level or equivalent experience in relevant field
GCSE A-C in English and Mathematics
Level 3 IT qualification or equivalent experience that includes Excel

Desirable

Educated to Degree level.

Knowledge and Skills

Essential

Knowledge of Quality Assurance Systems
Knowledge of CQC Fundamental Standards.
Effective verbal, written and communication skills at all levels.
Customer care skills.
Demonstrate diplomacy and tact at all times.
Ability to work as a team player and on own initiative unsupervised.
Ability to work to strict deadlines.
Ability to analyse and interpret data.
Ability to process sensitive and complex information.
Ability to write reports.
Competent in the use of digital systems including but not limited to Microsoft Office packages (particularly Excel) and databases).
Contributing to policy and procedure writing.
Ability to handle sensitive and confidential information appropriately and maintain confidentiality at all times.

Desirable

Knowledge of financial system NAV.
Knowledge of Incident Report System.
An interest in service development.
Previous knowledge/experience within the Health and Social Care sector.

Experience

Essential

Proven experience in maintaining and manipulating information systems including but not limited to databases and excel spreadsheets.
Proven experience of producing low level reports.
Experience of working with people at different levels.