Medical Receptionist

Care Plus Group

This job is now closed

Job summary

Care Plus Group Primary Care practices provides the first point of contact for registered patients accessing the health care service. The service will work collaboratively with patients to assist them in managing and preventing illnesses and coordinating access to specialised care.

The Care Plus Group Primary Care practices, Open Door and Quayside, provide services for a client group with a range of diverse and sometimes complex needs including substance misuse, homelessness, mental health problems and self-neglect.

Please note that Care Plus Group Primary Care are not currently registered to sponsor applicants from outside the EU and EEA.

Main duties of the job

Job Title: Medical Receptionist

Hours: 20 hours per week

Permanent

Monday: 13:00 18:30, Tuesday: 08:00 13:00, Wednesday: 08:00 13:00, Thursday: 11:30 16:00

£21,840 per annum pro rata fixed salary point

The postholder will be the first point of contact for visitors and callers to and will be required to deal with enquiries efficiently and courteously and to the mutual satisfaction of the partners, service users and patients.

You will provide a professional and quality administrative support and reception service to patients, doctors, other health professionals and all visitors. You will be greeting and marking as arrived patients and answering the telephone, along with referrals, scanning and other duties such as tasks. You will work under general supervision and within well established procedures.

About us

Open Door & Quayside are subsidiaries of Care Plus Group.

Open Door is committed to improving the health & social care for some of the most vulnerable people within North East Lincolnshire. Quayside is a GP practice which is committed to ensuring that the local community are given the opportunity to access a range of health and care services and receive information, advice and guidance needed to improve their lives.

We offer excellent terms and conditions including optional membership to a contributory pension scheme, Independent Provider closed access to the NHS pension scheme, lease cars, a full induction programme and an extensive range of CPD/development opportunities. We recognise continuous service from partner Health and Care organisations for the purposes of annual leave entitlement. We are a supportive employer and operate in a way which supports family friendly and flexible working. CPG is an equal opportunities employer, committed to safeguarding the welfare of vulnerable adults and expect the same commitment from all staff and volunteers. As a Disability Confident employer, we will interview all disabled candidates who meet the essential criteria.

Date posted

14 December 2023

Pay scheme

Other

Salary

£21,840 a year Pro Rata

Contract

Permanent

Working pattern

Part-time

Reference number

B9814-23-338

Job locations

Open Door

Albion Street

Grimsby

DN32 7DL

Job description

Job responsibilities

The job description is attached as a separate document with the person specification please refer to this for more information.

Job description

Job responsibilities

The job description is attached as a separate document with the person specification please refer to this for more information.

Person Specification

Qualifications

Essential

Literacy and numeracy level 2
Level 2 or equivalent qualification in computer applications

Desirable

NVQ Level 2 Business Admin
NVQ Level 2 Customer Care

Experience

Essential

Recent experience of working in an office/reception (within the last year)
Recent experience of working in a GP/medical practice in an admin/receptionist role
Experience of working with the public (both face to face and on the telephone)
Competent in Microsoft office including Word, Outlook & Excel

Desirable

Experience of working with people with varying levels of communication skills/abilities
Experience of working in a care environment
Experience of using SystmOne

Knowledge and Skills

Essential

Effective communication and organisational skills
Ability to demonstrate diplomacy and tact
Ability to work as part of a team
Ability to work on own initiative
Effective prioritisation skills
Awareness of confidentiality
Ability to work accurately
Ability to communicate effectively with people at all levels
Effective customer care skills
Ability to take and transcribe accurate notes
Non-judgemental approach
Ability to deal effectively with confrontation
Ability to remain calm when dealing with difficult and/or sensitive situations
Ability to demonstrate commitment to Care Plus Group core values

Desirable

Medical terminology

Person Specification

Qualifications

Essential

Literacy and numeracy level 2
Level 2 or equivalent qualification in computer applications

Desirable

NVQ Level 2 Business Admin
NVQ Level 2 Customer Care

Experience

Essential

Recent experience of working in an office/reception (within the last year)
Recent experience of working in a GP/medical practice in an admin/receptionist role
Experience of working with the public (both face to face and on the telephone)
Competent in Microsoft office including Word, Outlook & Excel

Desirable

Experience of working with people with varying levels of communication skills/abilities
Experience of working in a care environment
Experience of using SystmOne

Knowledge and Skills

Essential

Effective communication and organisational skills
Ability to demonstrate diplomacy and tact
Ability to work as part of a team
Ability to work on own initiative
Effective prioritisation skills
Awareness of confidentiality
Ability to work accurately
Ability to communicate effectively with people at all levels
Effective customer care skills
Ability to take and transcribe accurate notes
Non-judgemental approach
Ability to deal effectively with confrontation
Ability to remain calm when dealing with difficult and/or sensitive situations
Ability to demonstrate commitment to Care Plus Group core values

Desirable

Medical terminology

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.