Social Advice Officer

Job summary

Care Plus Group Primary Care practices provides the first point of contact for registered patients accessing the health care service. The service will work collaboratively with patients to assist them in managing and preventing illnesses and coordinating access to specialised care.

The Care Plus Group Primary Care practices, provide services for a client group with a range of diverse and sometimes complex needs including substance misuse, homelessness, mental health problems and self-neglect. The Care Plus Group Primary Care practices are part of the Meridian Primary Care Network (PCN).

Please note that Care Plus Group Primary Care are not currently registered to sponsor applicants from outside the EU and EEA.

Main duties of the job

Social Advice Officer

CPG Primary Care

Based at: Open Door and Quayside Medical Centre

30 hours - fixed term contract for 18 months

£20,375 pro rata per annum

You will supervise the Drop-In Advice and Support service and ensure compliance with all policies and procedures and maintain excellent customer service.

You will co-ordinate student placements (social care students and student counsellors); and ensure that they receive induction training and comply with Open Door protocols and processes.

You will work within a team to provide support, advice and guidance to service users/clients, who attend Open Doors Drop-In Service.

You will respond to emergency/crisis support needs and on-going needs of clients requesting help via Drop-In Service, telephone, referral from other agencies or requests from Open Door staff (Social support or health/medical staff) for assistance in helping their clients through crisis situations.

For further information about the role please contact Kirsty Newson on telephone number 01472 722000

About us

Care Plus Group is an employee owned Social Enterprise, established in 2011 to deliver NHS community health and social care services and employ over 800 people. A key feature of our organisation is the positive culture we have developed which is based on valuing, trusting, engagement, and involvement of our staff.

We consistently deliver high quality innovative services across NE Lincolnshire, reflected in an ongoing above 95% customer satisfaction feedback. Our services have received national recognition/commendations and Awards including winning a national HSJ award in November 2021. We hold the highest possible standard of ISO accreditation and are committed to reducing our carbon footprint.

We offer excellent terms and conditions including optional membership to a contributory pension scheme, Independent Provider closed access to the NHS pension scheme, lease cars, a full induction programme and an extensive range of CPD/development opportunities. We recognise continuous service from partner Health and Care organisations for the purposes of annual leave entitlement.

We are a supportive employer and operate in a way which supports family friendly and flexible working. CPG is an equal opportunities employer, committed to safeguarding the welfare of vulnerable adults and expect the same commitment from all staff and volunteers. As a Disability Confident employer, we will interview all disabled candidates who meet the essential criteria.

Employer details

Employer name

Care Plus Group

Address

Open Door

Albion Street

Grimsby

DN32 7DL

Employer's website

https://www.careplusgroup.org/ (Opens in a new tab)

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Employer details

Employer name

Care Plus Group

Address

Open Door

Albion Street

Grimsby

DN32 7DL

Employer's website

https://www.careplusgroup.org/ (Opens in a new tab)

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