Care Plus Group

Administrative Assistant

Information:

This job is now closed

Job summary

Care Plus Group and Navigo have been commissioned to work in partnership to develop and provide two new joint Psychology and Psychiatry led Adult Autism and Attention Deficit Hyperactivity Disorder Services (AAS and ADHD Services) for Adults in North East Lincolnshire. These services will meet the complex needs of these populations through the provision of a complete Assessment and Treatment Pathway using an MDT Model akin to the Intensive Support Team (IST) within Adult Learning Disability Services delivered by the CPG. This post is fundamental to the delivery of these services.

This is an exciting opportunity to join a well-established specialist service to enhance the local specialist community provision to support people with Autism.

Please note that Care Plus Group are not currently registered to sponsor applicants from outside the EU and EEA.

Main duties of the job

Administrative Assistant

Adult Neurodiversity Service

Queen Street Health & Wellbeing Centre, Queen Street, Grimsby

37.5 hours per week

Permanent

Salary Range 3 £20,590 pro rata per annum fixed salary point (Pay award pending)

You will need to effectively arrange and coordinate the diaries of the Multi-Disciplinary Team with that of individuals, families and other professionals in order to ensure that multiple weekly MDT Assessment, Treatment and Review Clinics run smoothly.

You will also be responsible for ensuring all correspondence, including appointment letters and reports, from professionals within these services are sent out in a timely manner, ensuring they contain accurate information.

You will be part of an Administration Team which means that you will share responsibility for responding to phone calls, as well as undertaking reception duties of individuals accessing the services

A good working knowledge of SystmOne is advantageous, as is experience of providing administrative support to a front-line community service that brings you into contact with service users on a daily basis.

Good communication and organisation skills are essential as well as the ability to work autonomously, using your own initiative. Team working is also a key part of the job to support the specialist community services as a whole that are delivered out of Queen Street.

For further information and an informal discussion please contact Steve Sylvan on 01472 571 100

About us

Care Plus Group is an employee owned Social Enterprise, established in 2011 to deliver NHS community health and social care services and employ over 800 people. A key feature of our organisation is the positive culture we have developed which is based on valuing, trusting, engagement, and involvement of our staff.

We consistently deliver high quality innovative services across NE Lincolnshire, reflected in an ongoing above 95% customer satisfaction feedback. Our services have received national recognition/commendations and Awards including winning a national HSJ award in November 2021. We hold the highest possible standard of ISO accreditation and are committed to reducing our carbon footprint.

We offer excellent terms and conditions including optional membership to a contributory pension scheme, Independent Provider closed access to the NHS pension scheme, lease cars, a full induction programme and an extensive range of CPD/development opportunities. We recognise continuous service from partner Health and Care organisations for the purposes of annual leave entitlement.

We are a supportive employer and operate in a way which supports family friendly and flexible working. CPG is an equal opportunities employer, committed to safeguarding the welfare of vulnerable adults and expect the same commitment from all staff and volunteers. As a Disability Confident employer, we will interview all disabled candidates who meet the essential criteria.

Details

Date posted

14 July 2023

Pay scheme

Other

Salary

£20,590 a year

Contract

Permanent

Working pattern

Full-time

Reference number

B9814-23-197

Job locations

Queen Street Health and Wellbeing Centre

Queen Street

Grimsby

DN31 1QG


Job description

Job responsibilities

The job description is attached as a separate document with the person specification - please refer to it for more information

Job description

Job responsibilities

The job description is attached as a separate document with the person specification - please refer to it for more information

Person Specification

Qualifications

Essential

  • Literacy and numeracy level 2 qualification
  • Level 3 or equivalent qualification in computer applications
  • Level 2 NVQ Business Administration

Desirable

  • Business Administration level 3

Experience

Essential

  • Minimum of 6 months administration/reception experience.
  • Experience of data input, spread sheets/statistics.
  • Competent in Microsoft office including Word, Outlook & Excel
  • Stock control
  • Diary management
  • Servicing meetings

Desirable

  • Minimum of 6 months administration/reception experience.
  • Experience of data input, spread sheets/statistics.
  • Competent in Microsoft office including Word, Outlook & Excel
  • Stock control
  • Diary management
  • Servicing meetings

Knowledge & Skills

Essential

  • Ability to effectively manage own workload
  • Accurate data input and word processing
  • Accurate minute taking
  • Effective interpersonal and communication skills, both face to face and over the phone.
  • Ability to liaise effectively with people at all levels
  • Effective customer care skills
  • Ability to maintain confidentiality
  • Ability to demonstrate empathy and sensitivity when dealing with clients/patients.
  • Commitment to CPG core values

Desirable

  • Ability to demonstrate commitment to CPG core values
  • Ability to work flexibly with regard to working hours/arrangements and venues
Person Specification

Qualifications

Essential

  • Literacy and numeracy level 2 qualification
  • Level 3 or equivalent qualification in computer applications
  • Level 2 NVQ Business Administration

Desirable

  • Business Administration level 3

Experience

Essential

  • Minimum of 6 months administration/reception experience.
  • Experience of data input, spread sheets/statistics.
  • Competent in Microsoft office including Word, Outlook & Excel
  • Stock control
  • Diary management
  • Servicing meetings

Desirable

  • Minimum of 6 months administration/reception experience.
  • Experience of data input, spread sheets/statistics.
  • Competent in Microsoft office including Word, Outlook & Excel
  • Stock control
  • Diary management
  • Servicing meetings

Knowledge & Skills

Essential

  • Ability to effectively manage own workload
  • Accurate data input and word processing
  • Accurate minute taking
  • Effective interpersonal and communication skills, both face to face and over the phone.
  • Ability to liaise effectively with people at all levels
  • Effective customer care skills
  • Ability to maintain confidentiality
  • Ability to demonstrate empathy and sensitivity when dealing with clients/patients.
  • Commitment to CPG core values

Desirable

  • Ability to demonstrate commitment to CPG core values
  • Ability to work flexibly with regard to working hours/arrangements and venues

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Care Plus Group

Address

Queen Street Health and Wellbeing Centre

Queen Street

Grimsby

DN31 1QG


Employer's website

https://www.careplusgroup.org/ (Opens in a new tab)

Employer details

Employer name

Care Plus Group

Address

Queen Street Health and Wellbeing Centre

Queen Street

Grimsby

DN31 1QG


Employer's website

https://www.careplusgroup.org/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Steve Sylvan

07485935501

Details

Date posted

14 July 2023

Pay scheme

Other

Salary

£20,590 a year

Contract

Permanent

Working pattern

Full-time

Reference number

B9814-23-197

Job locations

Queen Street Health and Wellbeing Centre

Queen Street

Grimsby

DN31 1QG


Supporting documents

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