Phlebotomist

Job description

Job responsibilities

1. Communication and relationship skills

• To be able to use various methods of communications namely verbal, non-verbal and IT competently.
• To communicate in a skilled and effective manner with patients, carers and colleagues
• To have excellent team working skills and to be able to work in partnership with other healthcare professionals
• To be able to demonstrate empathy, sensitivity and good interpersonal skills
• To be able to communicate effectively with patients who may have communication difficulties namely, speech impairments, deaf, blind and patients who do not have English as their first language.
• To be flexible, reliable and organised
• To communicate effectively with external agencies

1. Knowledge, training and experience

• Educated to NVQ level 2 or equivalent
• Successful completion of in house training including practical training
• Good clerical and organisational skills
• Good IT skills

1. Analytical and judgement skills

• Make judgement involving facts / situations sometimes requiring analysis of information
• Provide workload and make appropriate level decisions such as when to escalate and ensure this is done in a timely manner. E.g. queries from patients and carers

1. Planning and organisational skills

• Organise and prioritise preparation, running and closure of clinics.
• Work flexibly to maintain cover within the service / organisation.
• Maintain effective systems to ensure the service operates efficiently.

1. Physical skills

• Able to perform venous blood sampling collection to organisational and health and safety standards.
• Good hand/ eye coordination and manual dexterity for performing physical tests on patients
• Standard keyboard skills
• Use standard office equipment e.g. fax, photocopier

1. Responsibility for patient / client care

• Provide clinical advice within scope of practice and information to patients, carers, relatives or staff face to face, over the telephone or by other means.
• Consistently treat others with courtesy and respect

1. Responsibility for policy and service development implementation

• Responsible for ensuring that the organisational policies and procedures (including amendments and updates) are adhered to and implanted in own are of work.

1. Responsibilities for financial and physical resources

• Manage stock / office stationery
• Maybe required to issue / take responsibility for equipment used by self and others

1. Responsibilities for human resources (HR)

• Act as a buddy demonstrating own are of work to new or less experienced employees such as apprentices or volunteers.
• Willingness and ability to provide peer supervision, observation and support

1. Responsibilities for information resources

• Accurately enter data / process information utilising appropriate IT systems
• Transcribing / copy typing information provided by others
• Management of information either electronic or paper based

1. Responsibilities for research and development (R&D)

• Will be required to undertake surveys and audits when requested in own area of work

1. Freedom to act

• Plan and organise own workload without direct supervision, reporting regularly to Senior on key tasks and guided by defined policies and procedures.

Person Specification

Experience

Essential

• Health Care Experience
• Patient / Customer Contact Roles

Desirable

• Phlebotomy Experience
• Clinical Experience

flexibility

Essential

• Be able to start work at 6.45 Monday - Friday
• Patient / Customer Contact Roles

Desirable

• Ability to work well within a team
• Able to work Saturday mornings as and when needed

Knowledge

Essential

• Previous experience with using IT

Desirable

• Experience with DART and Swiftqueue

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Medway Community Healthcare

Address

MCH house

Bailey Drive

Gillingham

ME8 0WG

Employer's website

https://www.medwaycommunityhealthcare.nhs.uk/ (Opens in a new tab)