Administration services officer

Job description

Job responsibilities

1. Communication and relationship skills

• Deal effectively with internal and external enquiries demonstrating excellent communication and customer care.
• Provide and receive routine information either verbally or written, requiring tact or persuasive skills in order to overcome barriers to understanding.
• Deal with routine, sensitive or confidential enquiries from service users, staff and the public

1. Knowledge, training and experience

• Educated to NVQ level 2 or equivalent
• Experience of office procedures / customer care
• NVQ 2 in Business Administration / Customer Care or equivalent
• RSA 2 or equivalent
• ECDL or equivalent knowledge of IT applications

1. Analytical and judgement skills

• Make judgements involving facts / situations sometimes requiring analysis of information.
• Prioritise workload and make appropriate level decisions such as when to escalate and ensure this is done in a timely manner, e.g. telephone messages from staff / service user

1. Planning and organisational skills

• Organise and prioritise own day to day work, tasks or activities
• Work flexibly to maintain cover within the service / organisation
• Produce and maintain effective systems to ensure the service operates efficiently e.g. time management, ourZone transport
• Ability to work within defined guidelines/SOPs and support Team Lead and Staff as required

1. Physical skills

• The post holder will be required to use telephony and IT equipment on a regular basis
• Standard keyboard skill

1. Responsibility for patient / client care

• Provide non clinical advice and information to service users, carers, relatives or staff either face to face, over the telephone or by other means.
• To have the ability to recognise that service user care is a priority and to ensure that service users are given assistance at all times, treating others with courtesy and respec

1. Responsibility for policy and service development implementation

• Responsible for ensuring that organisational policies and procedures (including amendments and updates) are adhered to and implemented in own area of work.

1. Responsibilities for financial and physical resources

• Maybe required to issue / take responsibility for equipment used by self and others.

1. Responsibilities for human resources (HR)

• Act as a buddy demonstrating own area of work to new or less experienced employees such as apprentices or volunteers
• To maintain own training in line with MCH policy

1. Responsibilities for information resources

• Accurately enter data / process information utilising appropriate IT systems
• Transcribing / copy typing information provided by others
• Management of information either electronic or paper based

1. Responsibilities for research and development (R&D)

• Will be required to undertake surveys and audits when requested in own area of work.

1. Freedom to act

• Plan and organise own workload without direct supervision, reporting regularly to the line manager on key tasks and guided by defined policies and procedures/algorithm.
• The post holder will be required to work as part of a team

Person Specification

Essential

Essential

• JD
• JD
• JD

Desirable

• JD
• JD
• JD

Essential

Essential

• JD
• JD
• JD

Desirable

• JD
• JD
• JD

Essential

Essential

• JD
• JD
• JD

Desirable

• JD
• JD
• JD

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Medway Community Healthcare

Address

ourZone

Pattens Lane

Rochester

ME1 2RB

Employer's website

https://www.medwaycommunityhealthcare.nhs.uk/ (Opens in a new tab)