Job summary
Join Our Team as an Outpatient Support Officer
Surbiton Health Centre | MondayFriday, 9am5pm (occasional 8am4pm shift)
Are you a people-focused professional with a passion for providing excellent administrative support in a healthcare setting? Were looking for a proactive Outpatient Support Officer to join our welcoming team at Surbiton Health Centre.
In this vital role, youll be the friendly face of our outpatient services, supporting both patients and clinical teams through a mix of reception duties and clinic administration. Your attention to detail and communication skills will help ensure appointments run smoothly and records are accurately maintained.
Main duties of the job
What You'll Be Doing
Delivering high-quality clerical and administrative support for outpatient clinics
Welcoming patients and visitors at reception with warmth and professionalism
Managing appointment bookings and maintaining accurate records
Supporting the wider team to ensure efficient clinic operations
What we're Looking For
A team player with strong interpersonal skills and a calm, confident approach
Excellent written and verbal communication abilities
Sharp attention to detail and a methodical approach to record keeping
Previous experience in an outpatient or office environment
Minimum GCSE Grade C (or equivalent) in English and Maths
What We Offer
Access to the NHS Pension Scheme
Opportunities for career development and training
Staff discounts across a range of services and retailers
A supportive and inclusive working environment
Want to know more? Feel free to reach out to Stephanie Epps Outpatients Clinic Coordinator Stephanie.Epps@yourhealthcare.org | 020 8399 7111 (Ext. 12407)
Please note: This role involves working with vulnerable adults and will require an Enhanced DBS check.
In line with most NHS organisations in London, we are unable to reimburse travel expenses for interviews.
If you are successful at interview, please note we will take up references covering your last 3 years work history.
About us
At Your Healthcare CIC, we are dedicated to delivering high-quality, patient-led health and social care services for residents in Kingston and providing specialised learning disability services in Richmond. As a Community Interest Company (CIC), we prioritise community-driven care and offer an environment that empowers you to make a real impact.
Why Choose Us?
NHS Pay & Benefits: Enjoy the security of NHS pay, Agenda for Change terms, NHS pension scheme, and salary sacrifice schemes.
Bureaucracy-Free Environment: Implement good ideas quickly and effectively without delays.
Work-Life Balance: Benefit from our Employee Assistance Programme (EAP) and various staff discounts.
Exceptional Staff Experience: Join a supportive workplace with positive feedback from staff and patients.
Inclusive Culture: We promote equality, diversity, and inclusion, encouraging applications from all backgrounds.
Impactful Community Involvement: Have a real voice in shaping care as part of our membership organization. Your ideas and contributions matter.
Join Us Today
We are looking for passionate individuals who value high-quality care, inclusivity, and community engagement. If you want to make a positive impact in health and social care, join our forward-thinking, patient-centred team. Explore our career opportunities and become part of a team that values your expertise and dedication.
Details
Date posted
14 August 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£29,651 to £31,312 a year per annum pro rata inc HCAS
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
B9811-25-0069
Job locations
Surbiton Health Centre
Ewell Road
Surbiton
Surrey
KT6 6EZ
Employer details
Employer name
Your Healthcare CIC
Address
Surbiton Health Centre
Ewell Road
Surbiton
Surrey
KT6 6EZ
Employer's website
http://www.yourhealthcare.org (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Gwen Terry
