Sirona care & health CIC

Accessible Communications & Engagement Lead

This job is now closed

Job summary

Can you demonstrate an understanding of how important it is for people to access and understand information in different ways?

Are you good at engaging with a wide range of people and able to work creatively?

If you can answer yes, we would love to hear from you.

Our vision is for Improved Outcomes for All; that is the outcomes that matter to people and working with them to achieve their goals.

And ensuring this is for All is our commitment to make our services accessible and equitable so we give everyone the opportunity to enjoy the maximum health and wellbeing they can.

Key to this work is ensuring we are compliant with the Accessibility Information Standard. This includes ensuring that our websites meet accessibility standards and publishing accessibility statements.

The post holder will develop and manage a programme of work to ensure that we meet peoples information and communication support needs. It will include identifying and planning training and learning opportunities and sharing best practice working.

The Accessible Communications & Engagement Lead role sits within our Communications team. The role involves work across the organisation and beyond, growing a network of communities of interest and experts by experience, therefore, the post holder will also have strong strategic connections to the Partnerships and Community Development team and Head of Patient Experience.

This role is hybrid - with travel across our bases in Bristol, North Somerset and South Gloucestershire

Main duties of the job

The post holder's priority will be to ensure we meet the national NHS Accessible Information Standard in identifying, recording, highlighting, sharing and meeting the information and communication support needs of patients, service users, carers and parents, where those needs relate to a disability, impairment or sensory loss.

They will provide ongoing leadership and will use their excellent communication skills to ensure the development of health information and accessible communication for people in our care in relation to need.

The person will develop and deliver a three-year accessibility strategy and plan a programme of campaigns, training and learning opportunities.

The post holder will support teams to develop and maintain continuity of process across services. This includes working with Digital teams on the development of patient record systems to enable best practice recording and sharing of peoples needs.

The role requires a significant element of engagement both internally and externally with a wide range of stakeholders. This includes system partners, people with lived experience and VCSE sector organisations representing the range of people with protected characteristics.

About us

We are Sirona care & health, a Community Interest Company committed to providing local communities with a range of high-quality specialist health care services across Bristol, North Somerset and South Gloucestershire. For us, its about the personal approach; we take pride in what we do and deliver the high standard of care that we would expect for ourselves and our families.

At Sirona, we continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of colleagues, service users and communities. We therefore welcome applications from all those who feel they have the skills and attributes we are seeking.

Benefits:

We offer NHS Agenda for Change Salary, Terms and Conditions and an NHS pension scheme plus much more! Please see the benefits leaflet attached to this advert for more details.

Additional Information:

Please note that we reserve the right to close this vacancy early if sufficient applications are received prior to the advertised closing date.

Date posted

19 September 2023

Pay scheme

Agenda for change

Band

Band 6

Salary

£35,392 to £42,618 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

B9083-SIR3465a

Job locations

Kingswood Civic Centre

High Street

Kingswood

Bristol

BS15 9TR

Badminton Road

Yate

BS37 5AF

Job description

Job responsibilities

Please read the attached Job Description and Person Specification for full details of the role before applying.

Job description

Job responsibilities

Please read the attached Job Description and Person Specification for full details of the role before applying.

Person Specification

Qualifications

Essential

Educated to Degree level or equivalent or experience

Experience

Essential

Specialist knowledge across range of communications procedures and practices, underpinned by theory or experience.
Excellent communication skills and able to engage with a wide range of stakeholders.
Knowledge of design and print, production techniques.
Keyboard skills for publications, presentations, processing documents.
Knowledge of the health and social care environment in the UK, specifically the NHS.
Excellent writing and proof-reading skills and the ability to convey messages to a variety of audiences, including those with visual, hearing or physical impairments.
Ability to visualise how written communication can be delivered in creative way and ability to deliver this as a creative brief.
Experience of producing engaging digital content including audio, videos and infographics.
Knowledge of processing complex facts or situations requiring analysis, interpretation, comparison of options.
Flexible with a can-do attitude to work
Enthusiastic, creative and innovative and prepared to try new things
Experience in managing people and working with a cross-section of people from different professional backgrounds.
Able to manage own workload and make decisions on competing priorities
Committed to supporting high-quality patient and service user care and experience
Demonstrates a commitment and recognition to the core values of the NHS and to the organisations values
Committed to continuous professional development and personal growth
Demonstrates a positive and flexible approach in line with the changing nature of the role
Demonstrate own activities to new or less experienced employees/day to day supervision.

Desirable

Previous experience of delivering accessible communication.
Knowledge of the Accessible Information Standard.
Experience in a similar role.

Sponsorship & VISA

Essential

Sirona care & health are currently unable to provide sponsorship for this role. We can only accept applications from UK based applicants. If you currently reside in the UK, and are on a visa, please confirm what type of visa you hold.

Person Specification

Qualifications

Essential

Educated to Degree level or equivalent or experience

Experience

Essential

Specialist knowledge across range of communications procedures and practices, underpinned by theory or experience.
Excellent communication skills and able to engage with a wide range of stakeholders.
Knowledge of design and print, production techniques.
Keyboard skills for publications, presentations, processing documents.
Knowledge of the health and social care environment in the UK, specifically the NHS.
Excellent writing and proof-reading skills and the ability to convey messages to a variety of audiences, including those with visual, hearing or physical impairments.
Ability to visualise how written communication can be delivered in creative way and ability to deliver this as a creative brief.
Experience of producing engaging digital content including audio, videos and infographics.
Knowledge of processing complex facts or situations requiring analysis, interpretation, comparison of options.
Flexible with a can-do attitude to work
Enthusiastic, creative and innovative and prepared to try new things
Experience in managing people and working with a cross-section of people from different professional backgrounds.
Able to manage own workload and make decisions on competing priorities
Committed to supporting high-quality patient and service user care and experience
Demonstrates a commitment and recognition to the core values of the NHS and to the organisations values
Committed to continuous professional development and personal growth
Demonstrates a positive and flexible approach in line with the changing nature of the role
Demonstrate own activities to new or less experienced employees/day to day supervision.

Desirable

Previous experience of delivering accessible communication.
Knowledge of the Accessible Information Standard.
Experience in a similar role.

Sponsorship & VISA

Essential

Sirona care & health are currently unable to provide sponsorship for this role. We can only accept applications from UK based applicants. If you currently reside in the UK, and are on a visa, please confirm what type of visa you hold.

Employer details

Employer name

Sirona care & health CIC

Address

Kingswood Civic Centre

High Street

Kingswood

Bristol

BS15 9TR

Employer's website

https://www.sirona-cic.org.uk/ (Opens in a new tab)

Employer details

Employer name

Sirona care & health CIC

Address

Kingswood Civic Centre

High Street

Kingswood

Bristol

BS15 9TR

Employer's website

https://www.sirona-cic.org.uk/ (Opens in a new tab)