Senior Administrator

Sirona care & health CIC

This job is now closed

Job summary

Are you dynamic, enthusiastic and ready for a challenge?

Do you want to work for a progressive organisation where staff have a voice?

We have been working intensively to design the future of our administration service in our Integrated Network Teams. Through engaging colleagues and representing their views in workshops, we have developed these roles by agreeing what should be done, by whom, how, when and where. The group have also explored the required training and support.

Our Integrated Network Teams (INTs) deliver out of hospital care to people in their own homes or community clinics. We provide these services to people who are registered with a GP within Bristol, North Somerset, and South Gloucestershire (BNSSG).

As a member of our administrative team you will play an essential role in supporting clinical colleagues who work in these teams providing care during the hours of 8am 8pm, 7 days a week. The administrative team work alongside clinical teams who include Nurses, Physiotherapists, Occupational Therapists and support staff. You will regularly communicate across the whole team as well as with service users and colleagues across the wider organisation.

This role is predominantly based at Warmley Business Park, but some cover at Patchway Clinic may be required. This post is for 30 hours including Monday, Wednesday & Friday, and one weekend in four.

Main duties of the job

Provide a professional service to a range of customers.
Respond appropriately to unexpected and challenging situations.
Give non-clinical advice appropriately.
Manage and escalate issues as appropriate.
Liaise with colleagues, patients and external contacts regarding complex messages and patient queries (including sensitive information) to help the team run effectively.
Adapt communication according to a diverse range of situations.
Maintain awareness of priorities.
Line manage, train and mentor colleagues/new staff.
Organise own and others' time to meet deadlines and coordinate priorities.
Plan staffing requirements - develop and amend rotas ensuring adequate daily staffing levels.
Problem solve to manage patient expectations.
Organise meetings, set agendas, take minutes and follow up actions.
Undertake project administration.
Follow standard operating procedures, contributing ideas for process improvements.
Support managers with recruitment.
Deputise for managers.
Assist with office management and safety.
Responsible for expenditure - authorising and ordering of stationery and supplies.
Maintain records relating to medical devices and equipment.
Transport supplies as required.
Create and maintain accurate records in line with confidentiality guidelines.
Collate and input data using various systems, producing reports.

About us

We are Sirona care & health, a Community Interest Company committed to providing local communities with a range of high-quality specialist health care services across Bristol, North Somerset and South Gloucestershire. For us, its about the personal approach; we take pride in what we do and deliver the high standard of care that we would expect for ourselves and our families.

At Sirona, we continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of colleagues, service users and communities. We therefore welcome applications from all those who feel they have the skills and attributes we are seeking.

Benefits:

We offer NHS Agenda for Change Salary, Terms and Conditions and an NHS pension scheme plus much more! Please see the benefits leaflet attached to this advert for more details.

Additional Information:

Please note that we reserve the right to close this vacancy early if sufficient applications are received prior to the advertised closing date.

Date posted

21 March 2023

Pay scheme

Agenda for change

Band

Band 4

Salary

£23,949 to £26,282 a year

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

B9083-SIR3438

Job locations

Suites 1 & 2 Warmley Business Park

83 Tower Road North

Bristol

BS30 8XP

Patchway Health Clinic

Thirlmere Road

Patchway

Bristol

BS34 5PD

Job description

Job responsibilities

Please read the attached Job Description and Person Specification for full details of the role before applying.

Job description

Job responsibilities

Please read the attached Job Description and Person Specification for full details of the role before applying.

Person Specification

Qualifications

Essential

Significant practical experience in a wide range of relevant administrative procedures, preferably supported by an NVQ 3 in administration, or equivalent training/demonstrable experience.
Numeracy and literacy level 2 qualification or equivalent demonstrable skills.
Evidence of undertaking personal/professional development.
Willingness to undertake training required for the role.

Additional Criteria

Essential

Flexible to meet service needs which can be unpredictable.
Ability to travel efficiently to other work bases e.g. by car or other appropriate means.
Willingness to work unsociable hours where required.
Sirona care & health are currently unable to provide sponsorship for this role. We can only accept applications from UK based applicants. If you currently reside in the UK, and are on a visa, please confirm what type of visa you hold.

Experience

Essential

Administration work relevant to position applied for (e.g. typing, minute taking, filing, mail management).
Experience of delivering excellent customer service over the telephone and in person.
Diary management and organising meetings/events.
Good level of IT literacy - familiar in the use of Microsoft packages (Word, Excel, Access & Outlook Email).
Experience of working well in a team environment and able to act on own initiative.
Effective interpersonal and communication skills.
Able to prioritise time and tasks.
Able to supervise others and deputise for managers.
Positive approach to change and supporting others through change.
Able to show resilience under pressure with access to appropriate support.
Frequent, non-routine problem-solving.

Desirable

Working in a health/social care or service-oriented organisation.

Person Specification

Qualifications

Essential

Significant practical experience in a wide range of relevant administrative procedures, preferably supported by an NVQ 3 in administration, or equivalent training/demonstrable experience.
Numeracy and literacy level 2 qualification or equivalent demonstrable skills.
Evidence of undertaking personal/professional development.
Willingness to undertake training required for the role.

Additional Criteria

Essential

Flexible to meet service needs which can be unpredictable.
Ability to travel efficiently to other work bases e.g. by car or other appropriate means.
Willingness to work unsociable hours where required.
Sirona care & health are currently unable to provide sponsorship for this role. We can only accept applications from UK based applicants. If you currently reside in the UK, and are on a visa, please confirm what type of visa you hold.

Experience

Essential

Administration work relevant to position applied for (e.g. typing, minute taking, filing, mail management).
Experience of delivering excellent customer service over the telephone and in person.
Diary management and organising meetings/events.
Good level of IT literacy - familiar in the use of Microsoft packages (Word, Excel, Access & Outlook Email).
Experience of working well in a team environment and able to act on own initiative.
Effective interpersonal and communication skills.
Able to prioritise time and tasks.
Able to supervise others and deputise for managers.
Positive approach to change and supporting others through change.
Able to show resilience under pressure with access to appropriate support.
Frequent, non-routine problem-solving.