Job summary
Due to the expansion of our organisation, we are looking for an experienced enthusiastic individual with excellent IT desktop/2nd line support skills to join our IT team. We are a support team who provide comprehensive IT support to users spread across multiple locations across multiple locations in Bristol, North Somerset and South Glos.
The role is office based, remote and on site support across multiple sites so having a driving license and access to a car is important.
You will have existing comprehensive desktop support experience based primarily around the Microsoft product range as you will be supporting a wide range of hardware and software. Knowledge of LANs and Healthcare IT is also an advantage and previous experience in a similar role is essential.
You will be working alongside our service desk and senior staff so being able to work as a team is critical. The role can be very varied so the ability to use your initiative is key.
So if you have the skills and experience to provide excellent friendly support with the ability to communicate with our users in non IT speak then you may be the person we are looking for.
Main duties of the job
Provide second line IT technical assistance for the operational support of PCs, Mobile Devices, Printers and other associated hardware in the organisation.
Provide second line and some first line support for a range of software including the Microsoft Office Suite.
Liaise with third party suppliers and maintenance contractors to ensure faults are rectified in a timely manner.
Need to communicate effectively and clearly and provide exceptional customer service.
Be required to keep in regular communication with users who have logged calls to keep them informed of progress and to inform them when jobs have been completed by other team members.
Produce documentation for all support and processes provided by the Service desk and to store this within the Knowledge Base.
About us
We are Sirona care & health, a Community Interest Company committed to providing local communities with a range of high quality specialist health care services across Bristol, North Somerset and South Gloucestershire. For us, its about the personal approach; we take pride in what we do and deliver the high standard of care that wed expect for ourselves and our families.
Benefits:
- NHS AfC21/22 Salary, Terms and Conditions and NHS Pension scheme
- Flexible Working
- 27-33 days annual leave
- Dedicated in-house Learning and Development Team We offer an extensive corporate and local induction programme to all new starters
- Continuous Professional Development A wide variety of clinical and non-clinical training is available to all members of staff throughout their careers
- Health and Wellbeing - Employee Assistance Programme provider, free in-house Physiotherapy Team for all staff
- Staff Recognition - Annual Sirona Awards for Excellence
- Discounts and Benefits
Job description
Job responsibilities
Please read the attached Job description and Person Specification for full details of the role before applying.
Job description
Job responsibilities
Please read the attached Job description and Person Specification for full details of the role before applying.
Person Specification
Qualifications
Essential
- IT professional qualification/certification (MCDST, MCITP) to degree level or equivalent occupational experience.
- Advanced ECDL or equivalent occupational experience.
- Valid driving licence and own transport.
- Installation, configuration, testing and diagnostic skills within an IT environment
- Extensive experience in an IT support environment providing 1st and 2nd
- line support.
- Knowledge of desktop and network operating systems particularly Microsoft products
Desirable
- Maths & English GCSE level
Experience
Essential
- Experience of desktop packages and operating systems (Microsoft Office, Microsoft Windows 10)
- Experience of providing support to users and maintaining an IT support service to
- users on multiple sites.
- Extensive experience of computer installation and support work
- Extensive experience of supporting Microsoft products (e.g. Active Directory, Operating Systems, Office Suites)
- Must also be a Team player who is willing to share knowledge with other team members.
- Cope with working under pressure to deadlines
- Able to work on different sites within organisations geographic location
- Comprehensive IT support skills, to include hardware and software installation, maintenance, testing and support, system administration, network management and monitoring in accordance with IT industry best practice, NHS Policy and procedure and Sirona policy and procedure.
- Able to apply and enforce Information and security policies, procedure and legislation, escalating or reporting abuses where necessary.
- To create, manage and maintain a schedule of prioritised tasks, taking responsibility for own daily workload. Escalating any serious problems to the line manager only where necessary. The ability to change and amend priorities as and when situations change due to the unpredictability of the work.
- The ability to analyse and prioritise complex problems, proposing detailed solutions, testing systems, offering advice and guidance to junior staff and colleagues. The ability to diagnose problems and take action to remedy.
- Motivated and able to demonstrate initiative.
- Be able to communicate effectively at all levels, both orally and in writing with both internal and external contacts. Able to communicate difficult or complex technical concepts to non-technical staff.
- Confident working as member of team as well as an individual.
- Able to train users on a basic level, able to train junior staff and colleagues and share knowledge to further professional development.
- Ability to accurately produce and maintain documentation, written procedures and reports (e.g. asset database).
- Cheerful, enthusiastic able to adapt and learn under own initiative.
- Able to work autonomously with minimal input from line manager.
Desirable
- Experience of networking operating systems.
- Experience of Office 365 use and deployment
- Knowledge and understanding of Digital Health Services environment.
- Excellent Problem Solving skills
Person Specification
Qualifications
Essential
- IT professional qualification/certification (MCDST, MCITP) to degree level or equivalent occupational experience.
- Advanced ECDL or equivalent occupational experience.
- Valid driving licence and own transport.
- Installation, configuration, testing and diagnostic skills within an IT environment
- Extensive experience in an IT support environment providing 1st and 2nd
- line support.
- Knowledge of desktop and network operating systems particularly Microsoft products
Desirable
- Maths & English GCSE level
Experience
Essential
- Experience of desktop packages and operating systems (Microsoft Office, Microsoft Windows 10)
- Experience of providing support to users and maintaining an IT support service to
- users on multiple sites.
- Extensive experience of computer installation and support work
- Extensive experience of supporting Microsoft products (e.g. Active Directory, Operating Systems, Office Suites)
- Must also be a Team player who is willing to share knowledge with other team members.
- Cope with working under pressure to deadlines
- Able to work on different sites within organisations geographic location
- Comprehensive IT support skills, to include hardware and software installation, maintenance, testing and support, system administration, network management and monitoring in accordance with IT industry best practice, NHS Policy and procedure and Sirona policy and procedure.
- Able to apply and enforce Information and security policies, procedure and legislation, escalating or reporting abuses where necessary.
- To create, manage and maintain a schedule of prioritised tasks, taking responsibility for own daily workload. Escalating any serious problems to the line manager only where necessary. The ability to change and amend priorities as and when situations change due to the unpredictability of the work.
- The ability to analyse and prioritise complex problems, proposing detailed solutions, testing systems, offering advice and guidance to junior staff and colleagues. The ability to diagnose problems and take action to remedy.
- Motivated and able to demonstrate initiative.
- Be able to communicate effectively at all levels, both orally and in writing with both internal and external contacts. Able to communicate difficult or complex technical concepts to non-technical staff.
- Confident working as member of team as well as an individual.
- Able to train users on a basic level, able to train junior staff and colleagues and share knowledge to further professional development.
- Ability to accurately produce and maintain documentation, written procedures and reports (e.g. asset database).
- Cheerful, enthusiastic able to adapt and learn under own initiative.
- Able to work autonomously with minimal input from line manager.
Desirable
- Experience of networking operating systems.
- Experience of Office 365 use and deployment
- Knowledge and understanding of Digital Health Services environment.
- Excellent Problem Solving skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
