IT Service Desk Officer

Job summary

Due to the expansion of our organisation, we are looking for experienced enthusiastic individuals with excellent 1st line/Service Desk support skills to join our team. We are a support team who provide comprehensive Digital support to staff spread across multiple locations Bristol, North Somerset and South Glos.

The role is office based and you will be joining our existing seven Service Desk staff. You should have existing comprehensive support experience based around the Microsoft product range as you will be supporting a wide range of hardware and software. Previous experience on a healthcare based Service Desk is preferred but not essential - the role is based at our headquarters in Kingswood.

So if you have the skills and experience to provide excellent friendly support with the ability to communicate with our users in non IT speak then you may be the person we are looking for.

Main duties of the job

To support the use of IT within Sirona by providing 1st line IT support covering a range of software and hardware running over LAN and WAN infrastructures.

The post holder will administer the Service Desk system, logging all calls, diagnosing software and hardware faults, allocate jobs accordingly to 2nd line and other teams and monitor the status of open jobs in line with the department’s Service Level Agreements. Strong communication is key to this role and the post holder will need to be very effective in this area.

About us

We are Sirona care & health, a Community Interest Company committed to providing local communities with a range of high-quality specialist health care services across Bristol, North Somerset and South Gloucestershire. For us, its about the personal approach; we take pride in what we do and deliver the high standard of care that wed expect for ourselves and our families.

At Sirona, we continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of colleagues, service users and communities. We therefore welcome applications from all those who feel they have the skills and attributes we are seeking, and we would particularly love to hear from people from diverse groups, such as members of the LGBT+ and BAME communities, who are currently underrepresented and encourage you to consider joining us and adding to the richness of our workforce.

Benefits:

We offer NHS Agenda for Change Salary, Terms and Conditions and an NHS pension scheme plus much more! Please see the benefits leaflet attached to this advert for more details.

Additional Information:

Please note that we reserve the right to close this vacancy early if sufficient applications are received prior to the advertised closing date.

Employer details

Employer name

Sirona care & health CIC

Address

2nd Floor, Kingswood Civic Centre

High Street, Kingswood

Bristol

BS15 9TR

Employer's website

https://www.sirona-cic.org.uk/ (Opens in a new tab)

---

Employer details

Employer name

Sirona care & health CIC

Address

2nd Floor, Kingswood Civic Centre

High Street, Kingswood

Bristol

BS15 9TR

Employer's website

https://www.sirona-cic.org.uk/ (Opens in a new tab)

---