Sirona care & health CIC

Administrator - Integrated Community Stroke Service

The closing date is 28 May 2025

Job summary

Come be part of something meaningful--where your everyday work supports life-changing outcomes.

This is an exciting opportunity to become a vital part of the Integrated Community Stroke Service, where your skills and attention to detail will directly contribute to improving patient care and recovery.

As an administrator in our close, supportive team, you'll play a key role in keeping our service running smoothly. From managing referrals and handling patient queries to coordinating equipment orders and stock control which enables our clinicians to focus on delivering patient centred rehabilitation.

You'll be at the heart of a service that's always evolving and your input will help us improve efficiency and quality for our patients. We value our admin team not just for what they do, but for how they think and contribute.

We're looking for a team player who's confident using IT systems, ideally EMIS and Microsoft Office, or willing to learn. If you're an excellent communicator with a positive attitude and a desire to make a difference, we'd love to hear from you.

* Must be willing to travel as this post is based at 2 Bristol locations, one at South Bristol Community Hospital and Charlotte Keel Medical Practice, both with free parking.

Main duties of the job

Key Responsibilities:

Work as an effective team member to undertake the day-to-day administration duties of the ICSS Service;
Work independently using initiative to prioritise workload for self and other members of the team:
Work flexibly to meet the demands of the service, covering holiday and sickness to ensure a smooth administrative service:
Process referrals onto the EMIS system and all associated tasks within service operational protocols including escalating problems or seeking clarification;
Answer telephone queries, taking accurate messages and dealing with them appropriately and in a timely manner;
Be responsible for discharging patients in accordance with local policy;
Order stationery, uniform and clinical supplies;

Ensure own and team mailboxes are regularly checked and dealt within an appropriate time;
Provide administrative support e.g. typing, printing, scanning, minute taking, producing letters, dealing with post, disposal of sensitive material as required;
Act in a professional, respectful and helpful manner at all times in line with Sirona values;
Respond to patient enquiries with appropriate advice and empathy;
Provide support to the senior administrators within the ICSS team;
Prioritise tasks effectively and complete work within specified deadlines, with flexibility and the ability to adapt when needed;
Receive regular management supervision and participate in performance review;
Willing to travel to BNSSG Stroke bases;

About us

Ever dreamt about a career that sparks excitement and fosters your professional growth? Picture yourself waking up eager to make a real difference in our community, surrounded by teams who value your unique ideas. It's time to turn your dream into reality!

We are Sirona care & health - England's largest provider of Adult's and Children's Community Services and we'd love for you to join us in Bristol, North Somerset or South Gloucestershire.

Agenda for Change Salary, full NHS benefits, 27+ days' annual leave, and participation in the NHS Pension Scheme - just a glimpse of the benefits we offer.

Whether you're starting your journey in healthcare, looking for a fresh challenge within the NHS, or contemplating a career change, don't be daunted by the prospect of something different - we create development opportunities for all our colleagues and apprentices.

Date posted

21 May 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,625 to £25,674 a year Per Annum, Pro Rata

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

083-7196477-SL

Job locations

Charlotte Keel Medical Practice

Seymour Road

Bristol

BS5 0UA

Job description

Job responsibilities

Please see the attached job description for a full list of duties and responsibilities for this role.

We are unable to provide sponsorship for this role and can only accept applications from UK based applicants.

If you are currently require a visa to work in the UK, there must be a minimum of 12 months from your start date until the expiry date.

Job description

Job responsibilities

Please see the attached job description for a full list of duties and responsibilities for this role.

We are unable to provide sponsorship for this role and can only accept applications from UK based applicants.

If you are currently require a visa to work in the UK, there must be a minimum of 12 months from your start date until the expiry date.

Person Specification

Experience and Skills

Essential

Excellent communication, interpersonal and teamwork skills
Significant relevant experience in Administration and office working
Able to work well in a team environment but also act on own initiative
Organisational and time management skills
Experienced IT skills including email, word processing and spreadsheets
Can demonstrate flexibility and prioritisation skills
Has worked in a customer facing/patient contact role

Desirable

Experience of healthcare settings
Knowledge of electronic patient booking systems such as EMIS
Previous experience of training staff

Qualifications

Essential

GCSE or equivalent including passes at Maths and English

Desirable

NVQ Level 3 in Information Technology or Equivalent experience

Person Specification

Experience and Skills

Essential

Excellent communication, interpersonal and teamwork skills
Significant relevant experience in Administration and office working
Able to work well in a team environment but also act on own initiative
Organisational and time management skills
Experienced IT skills including email, word processing and spreadsheets
Can demonstrate flexibility and prioritisation skills
Has worked in a customer facing/patient contact role

Desirable

Experience of healthcare settings
Knowledge of electronic patient booking systems such as EMIS
Previous experience of training staff

Qualifications

Essential

GCSE or equivalent including passes at Maths and English

Desirable

NVQ Level 3 in Information Technology or Equivalent experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.