Sirona care & health CIC

Business Support Coordinator - NHS@Home

The closing date is 02 June 2025

Job summary

"Enabling patients to have safe, effective care in their own home and supporting both staff and patients to build confidence in a different model of care."

NHS@Home is a model of care that delivers traditionally hospital-based care in people's home, supported by joint working with system partners and the use of appropriate remote clinical monitoring tools.

Our aims are to:

Reduce unnecessary hospitals stays
Promote confidence in the delivery of care in people's home
Promote confidence in a collaborative approach
Promote shared decision making between patients and healthcare providers collectively
Increase the positive approach to managing clinical risk of people managed in home settings across the system

Main duties of the job

Working closely with the Service Managers and Clinical and Operational leads, you will provide robust co-ordination across key areas of work within the service you support.

You will have overall responsibility for the collation and reporting of all quality assurance data and key performance indicators required.

You will provide project management support in service redesign and ongoing development of the service.

You will manage the NHS@Home administrative teams, providing line management, supervision, training and support; as well as supporting the Service Mangers diary and meeting organisation.

About us

Ever dreamt about a career that sparks excitement and fosters your professional growth? Picture yourself waking up eager to make a real difference in our community, surrounded by teams who value your unique ideas.

We are Sirona care & health - England's largest provider of Adult's and Children's Community Services and we'd love for you to join us in Bristol, North Somerset or South Gloucestershire.

Agenda for Change Salary, full NHS benefits, 27+ days' annual leave, and participation in the NHS Pension Scheme - just a glimpse of the benefits you'll receive.

We welcome and encourage all applicants. We are committed to having a workforce that reflects the communities we support and are proactively seeking to improve the diversity of our workforce. We know diversity fosters creativity and innovation.

We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We aim to draw upon the widest possible range of views and experiences to meet the changing needs of our colleagues, partners and communities we serve.

Whether you're starting your journey in healthcare, looking for a fresh challenge within the NHS, or contemplating a career change, don't be daunted by the prospect of something different - we create development opportunities for all our colleagues and apprentices.

Interested? View our benefits leaflet which you can find attached to this vacancy.

Date posted

20 May 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£29,970 to £36,483 a year pro rota

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

083-7219022-SL

Job locations

John Milton Clinic

Crow Lane

Henbury, Bristol

BS10 7DP

Job description

Job responsibilities

Please see attached job description and personal specification for full details

We are unable to provide sponsorship for this role and can only accept applications from UK based applicants.

If you are currently require a visa to work in the UK, there must be a minimum of 12 months from your start date until the expiry date.

Job description

Job responsibilities

Please see attached job description and personal specification for full details

We are unable to provide sponsorship for this role and can only accept applications from UK based applicants.

If you are currently require a visa to work in the UK, there must be a minimum of 12 months from your start date until the expiry date.

Person Specification

Education & Qualifications

Essential

Educated to degree level or equivalent level qualification
Significant practical demonstrable experience in a wide range of relevant administrative procedures and computer software
Evidence of understanding personal / professional development
Willingness to undertake training required for the role

Experience, Skills & Knowledge

Essential

Range of advanced administration and IT skills including electronic communication, creation of templates, reports, excel & databases; numeracy skills
Ability to line manage, train/mentor, develop and coach others effectively
Able to prioritise time and tasks for self & a team
Effective interpersonal and written communication skills
Able to communicate calmly and professionally with patients/ clients / visitors & others who may demonstrate challenging behaviour
Ability to use initiative, analysis and judgement to solve problems independently
Able to provide diary management and organising meetings/events
Able to collate and produce data/information in a reader friendly way

Desirable

Previous experience of working in a health/social care or service-oriented organisation

Person Specification

Education & Qualifications

Essential

Educated to degree level or equivalent level qualification
Significant practical demonstrable experience in a wide range of relevant administrative procedures and computer software
Evidence of understanding personal / professional development
Willingness to undertake training required for the role

Experience, Skills & Knowledge

Essential

Range of advanced administration and IT skills including electronic communication, creation of templates, reports, excel & databases; numeracy skills
Ability to line manage, train/mentor, develop and coach others effectively
Able to prioritise time and tasks for self & a team
Effective interpersonal and written communication skills
Able to communicate calmly and professionally with patients/ clients / visitors & others who may demonstrate challenging behaviour
Ability to use initiative, analysis and judgement to solve problems independently
Able to provide diary management and organising meetings/events
Able to collate and produce data/information in a reader friendly way

Desirable

Previous experience of working in a health/social care or service-oriented organisation

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.