Sirona care & health CIC

SPA Health Navigator

This job is now closed

Job summary

We have an exciting opportunity to appoint highly motivated Health Navigators to join our friendly and supportive Single Point of Access (SPA) team across Bristol, North Somerset, and South Gloucestershire on a permanent basis!

Our team is compiled of 100 Health Navigators & Clinicians working flexibly across 3 sites in Bristol, Clevedon, and Warmley. We offer hybrid working and flexible shifts. We are looking for Navigators who are available on during evenings and weekends.

SPA is the first point of contact for all referrals into Planned Nursing, Therapy and Urgent Community Response.

As Health Navigators we provide comprehensive administrative support to health and social care professionals, hospitals, GPs, service-users, their relatives and carers and other stakeholders in the wider health community. We provide first line support through phone calls, emails and other electronic referral.

Our commitment is to put our service users first, we are looking for dedicated professionals who share our same passion to deliver quality care and excellence.

If you are organised, have great interpersonal skills, strong verbal and written skills and have an eye for detail this could be the role for you...

We are looking for a team member who is hard working, flexible and able to prioritise their work, and who wants to be part of a highly motivated and enthusiastic team.

Main duties of the job

To act as the first and central point of contact for the service both by telephone, email and in person. To determine and / or act independently to enquires which may be of a confidential / volatile nature.

Have a good knowledge of various administrative processes and practices, some of which are non-routine activities such as answering queries, chasing progress and task-related problem solving acquired through experience and training

To have the ability to work without supervision when required to identify patients needs and the most appropriate pathway for people referred via SPA using a clear set of guidelines.

To liaise internally with colleagues within the organisation, and externally with partner organisations and outside agencies, service users, and other members of the public.

To maintain accurate and up to date patient records and data collated in the Sirona IT systems

About us

Ever dreamt about a career that sparks excitement and fosters your professional growth? Picture yourself waking up eager to make a real difference in our community, surrounded by teams who value your unique ideas.

We are Sirona care & health - England's largest provider of Adult's and Children's Community Services and we'd love for you to join us in Bristol, North Somerset or South Gloucestershire.

Agenda for Change Salary, full NHS benefits, 27+ days' annual leave, and participation in the NHS Pension Scheme - just a glimpse of the benefits you'll receive.

We welcome and encourage all applicants. We are committed to having a workforce that reflects the communities we support and are proactively seeking to improve the diversity of our workforce. We know diversity fosters creativity and innovation.

We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We aim to draw upon the widest possible range of views and experiences to meet the changing needs of our colleagues, partners and communities we serve.

Whether you're starting your journey in healthcare, looking for a fresh challenge within the NHS, or contemplating a career change, don't be daunted by the prospect of something different - we create development opportunities for all our colleagues and apprentices.

Interested? View our benefits leaflet which you can find attached to this vacancy.

Date posted

18 November 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year per annum, pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

083-6779973-MP

Job locations

Withywood Centre

Queens Road

Bristol

BS13 8QA

Job description

Job responsibilities

For further information and details about the role, please refer to the full job description and person specification.

We are unable to provide sponsorship for this role and can only accept applications from UK based applicants.

If you are currently require a visa to work in the UK, there must be a minimum of 12 months from your start date until the expiry date.

Job description

Job responsibilities

For further information and details about the role, please refer to the full job description and person specification.

We are unable to provide sponsorship for this role and can only accept applications from UK based applicants.

If you are currently require a visa to work in the UK, there must be a minimum of 12 months from your start date until the expiry date.

Person Specification

Qualifications

Essential

Functional literacy and numeracy level 3/ GSCE grade A-C or equivalent including English Language and Mathematics
NVQ 3 Business and Administration or equivalent experience
Trained in a range of systems/IT applications relevant to the role eg EMIS/Clinical System and Microsoft Office

Desirable

Educated to AS/A Level Standard or equivalent
NVQ 4 Business and Administration or equivalent

Experience

Essential

Recognising complex patient needs and escalating appropriately
Able to handle sensitive and confidential issues and recognise the need for discretion and confidentiality
Proven experience of using an EPR (Electronic Patient Record) i.e. EMIS, Rio, System One

Desirable

Previous experience of Cloud based telephony systems
Proven ability to work from home and maintain effective workload prioritisation
Previous acute or community care experience

Person Specification

Qualifications

Essential

Functional literacy and numeracy level 3/ GSCE grade A-C or equivalent including English Language and Mathematics
NVQ 3 Business and Administration or equivalent experience
Trained in a range of systems/IT applications relevant to the role eg EMIS/Clinical System and Microsoft Office

Desirable

Educated to AS/A Level Standard or equivalent
NVQ 4 Business and Administration or equivalent

Experience

Essential

Recognising complex patient needs and escalating appropriately
Able to handle sensitive and confidential issues and recognise the need for discretion and confidentiality
Proven experience of using an EPR (Electronic Patient Record) i.e. EMIS, Rio, System One

Desirable

Previous experience of Cloud based telephony systems
Proven ability to work from home and maintain effective workload prioritisation
Previous acute or community care experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Sirona care & health CIC

Address

Withywood Centre

Queens Road

Bristol

BS13 8QA

Employer's website

https://www.sirona-cic.org.uk/ (Opens in a new tab)

Employer details

Employer name

Sirona care & health CIC

Address

Withywood Centre

Queens Road

Bristol

BS13 8QA

Employer's website

https://www.sirona-cic.org.uk/ (Opens in a new tab)