Job summary
The Business Intelligence Team ensures the efficient and effective gathering of robust performance management information across the company and assists managers to use this information to inform their practice. The team ensures that all statutory and contractual performance reporting is provided both within the company and for stakeholders including commissioners. This team supports managers in ensuring they understand their performance reports and can use them to improve service performance and service user outcomes.
The provision of management information to Directors and Corporate managers to allow them to monitor budgets and drive strategic objectives will also become a key function of the service over time.
Main duties of the job
- Support performance improvement across the company and be the key BI point of contact for service managers.
- Specialise in understanding service delivery to provide service managers with accurate and informative data.
- Lead on deep-dive analyses into issues, utilising technical and presentation skills, to deliver insights to support recommendations and decision making.
- Ensure reports, presentations and other communications are targeted to meet the needs of relevant audiences.
- Lead the way in the standardisation of data collection practices across Sirona BNSSG services.
- Champion data quality, empowering teams to make their own improvements, through the use of data quality dashboards.
We would welcome someone passionate about data with an operational, administrative or clinical, NHS background.
About us
Ever dreamt about a career that sparks excitement and fosters your professional growth? Picture yourself waking up eager to make a real difference in our community, surrounded by teams who value your unique ideas.
We are Sirona care & health - England's largest provider of Adult's and Children's Community Services and we'd love for you to join us in Bristol, North Somerset or South Gloucestershire.
Agenda for Change Salary, full NHS benefits, 27+ days' annual leave, and participation in the NHS Pension Scheme - just a glimpse of the benefits you'll receive.
We welcome and encourage all applicants. We are committed to having a workforce that reflects the communities we support and are proactively seeking to improve the diversity of our workforce. We know diversity fosters creativity and innovation.
We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We aim to draw upon the widest possible range of views and experiences to meet the changing needs of our colleagues, partners and communities we serve.
Whether you're starting your journey in healthcare, looking for a fresh challenge within the NHS, or contemplating a career change, don't be daunted by the prospect of something different - we create development opportunities for all our colleagues and apprentices.
Interested? View our benefits leaflet which you can find attached to this vacancy.
Job description
Job responsibilities
- Support and deputise for the Lead BI Business Partner
- Support the contract performance managers to ensure the contract as a whole is delivered effectively, efficiently and in line with the performance and quality standards in the contract
- Investigate performance issues and/or non-compliance identified through the contract compliance monitoring process, bringing these to the attention of the contract manager as necessary
- Contribute to the development of key performance metrics
- Assurance reporting including commentary
- Work with the Analysts to provide a comprehensive and high quality performance management service to the organisation, and externally across a range of organisations
- Review and assist design of EMIS/EPR templates to ensure reporting capabilities are maintained
- Lead on the design, development and validation of analytical solutions (e.g. PowerBI dashboards) to enable self-service analytics for corporate and operational users
- To be the key BI point of contact for allocated service managers , liaising with them regarding performance queries, developments and problem solving
- Support and recommend areas for service improvement and innovation
- Establish effective working relationships with stakeholders both internal and external to the organisation. Work effectively with them to determine their data analysis requirements and to develop plans to meet those needs
- Provide subject matter expertise regarding performance management
- Capacity planning, service modelling and benchmarking
- Create and develop service recovery plans. Support strategic planning for services that are undergoing significant change
- Promote ownership of data within operational teams, advocating the importance of performance measurement and data quality,
- Identify and support resolution of data quality issues through liaison with operational teams and developing/monitoring data quality dashboards
- Provide training on performance management techniques, analytical solutions (e.g. Power BI) and Excel
- Ad hoc analysis and presentation of complex data sets within excel
- Lead on deep-dive analyses into issues, utilising technical and presentation skills, to deliver insights to support recommendations and decision making
- Create and maintain effective team working and motivate others
Job description
Job responsibilities
- Support and deputise for the Lead BI Business Partner
- Support the contract performance managers to ensure the contract as a whole is delivered effectively, efficiently and in line with the performance and quality standards in the contract
- Investigate performance issues and/or non-compliance identified through the contract compliance monitoring process, bringing these to the attention of the contract manager as necessary
- Contribute to the development of key performance metrics
- Assurance reporting including commentary
- Work with the Analysts to provide a comprehensive and high quality performance management service to the organisation, and externally across a range of organisations
- Review and assist design of EMIS/EPR templates to ensure reporting capabilities are maintained
- Lead on the design, development and validation of analytical solutions (e.g. PowerBI dashboards) to enable self-service analytics for corporate and operational users
- To be the key BI point of contact for allocated service managers , liaising with them regarding performance queries, developments and problem solving
- Support and recommend areas for service improvement and innovation
- Establish effective working relationships with stakeholders both internal and external to the organisation. Work effectively with them to determine their data analysis requirements and to develop plans to meet those needs
- Provide subject matter expertise regarding performance management
- Capacity planning, service modelling and benchmarking
- Create and develop service recovery plans. Support strategic planning for services that are undergoing significant change
- Promote ownership of data within operational teams, advocating the importance of performance measurement and data quality,
- Identify and support resolution of data quality issues through liaison with operational teams and developing/monitoring data quality dashboards
- Provide training on performance management techniques, analytical solutions (e.g. Power BI) and Excel
- Ad hoc analysis and presentation of complex data sets within excel
- Lead on deep-dive analyses into issues, utilising technical and presentation skills, to deliver insights to support recommendations and decision making
- Create and maintain effective team working and motivate others
Person Specification
Shortlisting
Essential
- Current experience of working in a healthcare setting, demonstrating good understanding of service user care pathways, preferably in the Community using EMIS/EPR
- Excellent IT literacy including knowledge of analytical solutions (e.g. Power BI), and advanced Excel skills
Skills
Essential
- Experience of working with a range of managers at different levels within a healthcare setting
- Excellent communication, negotiation and influencing skills
- The ability to provide constructive challenge
- Confident presentation skills, both spoken and written. Able to interpret and explain a variety of routine and more complex performance information to a variety of audiences
- Experience of interpreting data and problem solving, demonstrating attention to detail
- Highly numerate with strong analytical and critical reasoning skills and with the ability to think strategically and to think through complex challenges
- Evidence of the ability to resolve routine and non-routine problems using sound logic
- Ability to work under pressure, independently and with limited supervision
- Demonstrate ability to prioritise and manage own workload to meet deadlines successfully
- Work as part of team, effectively collaborating to achieve results
- Ability to train stakeholders to use analytical solutions and performance management techniques
- Have understanding and knowledge of GDPR rules to ensure safe transfer of data both internally and externally
- Demonstrable aptitude to learn new skills and committed to personal development
Desirable
- Knowledge of SQL desirable
Person Specification
Shortlisting
Essential
- Current experience of working in a healthcare setting, demonstrating good understanding of service user care pathways, preferably in the Community using EMIS/EPR
- Excellent IT literacy including knowledge of analytical solutions (e.g. Power BI), and advanced Excel skills
Skills
Essential
- Experience of working with a range of managers at different levels within a healthcare setting
- Excellent communication, negotiation and influencing skills
- The ability to provide constructive challenge
- Confident presentation skills, both spoken and written. Able to interpret and explain a variety of routine and more complex performance information to a variety of audiences
- Experience of interpreting data and problem solving, demonstrating attention to detail
- Highly numerate with strong analytical and critical reasoning skills and with the ability to think strategically and to think through complex challenges
- Evidence of the ability to resolve routine and non-routine problems using sound logic
- Ability to work under pressure, independently and with limited supervision
- Demonstrate ability to prioritise and manage own workload to meet deadlines successfully
- Work as part of team, effectively collaborating to achieve results
- Ability to train stakeholders to use analytical solutions and performance management techniques
- Have understanding and knowledge of GDPR rules to ensure safe transfer of data both internally and externally
- Demonstrable aptitude to learn new skills and committed to personal development
Desirable
- Knowledge of SQL desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
