IT Service Desk Engineer

Job summary

To Support the use of IT within Sirona by providing 1st line IT support covering a range of software and hardware running over LAN and WAN infrastructures.

You will administer the Service Desk system, logging all calls, diagnosing software and hardware faults, allocate jobs accordingly to 2nd line and other teams and monitor the status of open jobs in line with the department's Service Level Agreements. Strong communication is key to this role and the post holder will need to be very effective in the area.

Main duties of the job

• To act as ambassador for the IT department communicating effectively and clearly; in a polite and courteous manner, providing an excellent 'front of house' function for the department, sealing with sensitive or confidential information appropriately at all times. Communication or requesting completed technical information in a manner that can be understood by non- technical or unskilled users.
• To provide first line IT technical assistance, training and advice on the operational support of PC's, peripherals and other associated hardware, either in person, by telephone or via remote control.
• To provide first line support for a range of software centered around but not limited to the Microsoft platform and NHS national systems.
• To administer the Service Desk system by logging calls, allocating jobs as appropriate within the department and monitoring the open jobs in accordance with ITIL industry best practice standards and agreed Service Levels.
• To monitor the Service desk email account and self service system, working within agreed targets for response, logging and processing queries as appropriate.
• Able to operate and use a CTI (Computer Telephone Integration) system, ensuring personal familiarity with the understanding of appropriate business continuity and disaster recovery procedures and processes to ensure the effects of system downtime can be mitigated.

About us

Ever dreamt about a career that sparks excitement and fosters your professional growth? Picture yourself waking up eager to make a real difference in our community, surrounded by teams who value your unique ideas.

We are Sirona care & health - England's largest provider of Adult's and Children's Community Services and we'd love for you to join us in Bristol, North Somerset or South Gloucestershire.

Agenda for Change Salary, full NHS benefits, 27+ days' annual leave, and participation in the NHS Pension Scheme - just a glimpse of the benefits you'll receive.

We welcome and encourage all applicants. We are committed to having a workforce that reflects the communities we support and are proactively seeking to improve the diversity of our workforce. We know diversity fosters creativity and innovation.

We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We aim to draw upon the widest possible range of views and experiences to meet the changing needs of our colleagues, partners and communities we serve.

Whether you're starting your journey in healthcare, looking for a fresh challenge within the NHS, or contemplating a career change, don't be daunted by the prospect of something different - we create development opportunities for all our colleagues and apprentices.

Interested? View our benefits leaflet which you can find attached to this vacancy.

Employer details

Employer name

Sirona care & health CIC

Address

Badminton Road

Yate

Bristol

BS37 5AF

Employer's website

https://www.sirona-cic.org.uk/ (Opens in a new tab)

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Employer details

Employer name

Sirona care & health CIC

Address

Badminton Road

Yate

Bristol

BS37 5AF

Employer's website

https://www.sirona-cic.org.uk/ (Opens in a new tab)

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