Patient Flow Co-Ordinator

Sirona care & health CIC

This job is now closed

Job summary

As a UTC Administrator you will be supporting the communication of complex and sensitive information. You will need to adapt your style of communication according to need and situation. You will be required to have problem solving skills, be able to manage expectations and use your judgement. You will support the UTC Administrators to deliver day-to-day administrative duties, ensuring that all administrative work is completed as required with accuracy and within set timeframes. Supporting performance reporting and collection of data for audits and CQC will form a key part of the role.

You will also be required to communicate effectively and efficiently with all levels of management and staff, always displaying a high level of tact and diplomacy and processing sensitive information confidentially.

The post holder will be required to deputise for the UTC Administration Coordinators at times.

We have 2 part time posts available:

22.5 hours per week
15 hours per week

Main duties of the job

Booking patients into the unit using the Adastra computer system, applying an initial priority to each individual according to their illness / injury and in line with the signs and symptoms training.

Using own initiative to change the priority of patients within the waiting room, alerting the Senior Clinician to any required changes.

Maintain safe patient numbers within the department waiting room, ensuring that additional space is used once maximum patient numbers have been reached.

Maintain oversight of patients within the waiting room and external spaces.

Use a range of media to communicate with others, including face to face, telephone, email, letter and conference calls.

Provide a point of contact for the service (including patients, carers, healthcare professionals and other external partners), responding to requests for information and signposting as required.

Answering the telephone within a timely manner and acting in a professional manner on all occasions.

Provide routine administrative support for the unit, maintaining confidentiality at all times. This might include (this list is not exhaustive): email, telephone calls, scanning, typing, filing / disposal of sensitive material.

Ensure relevant information is inputted onto IT systems with a high level of accuracy (systems include: EMIS and Adastra (patient record systems), Electronic Staff Record (ESR), WAP and supply chain ordering).

About us

Ever dreamt about a career that sparks excitement and fosters your professional growth? Picture yourself waking up eager to make a real difference in our community, surrounded by teams who value your unique ideas.

We are Sirona care & health - England's largest provider of Adult's and Children's Community Services and we'd love for you to join us in Bristol, North Somerset or South Gloucestershire.

Agenda for Change Salary, full NHS benefits, 27+ days' annual leave, and participation in the NHS Pension Scheme - just a glimpse of the benefits you'll receive.

We welcome and encourage all applicants. We are committed to having a workforce that reflects the communities we support and are proactively seeking to improve the diversity of our workforce. We know diversity fosters creativity and innovation.

We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We aim to draw upon the widest possible range of views and experiences to meet the changing needs of our colleagues, partners and communities we serve.

Whether you're starting your journey in healthcare, looking for a fresh challenge within the NHS, or contemplating a career change, don't be daunted by the prospect of something different - we create development opportunities for all our colleagues and apprentices.

Interested? View our benefits leaflet which you can find attached to this vacancy.

Date posted

16 July 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

Depending on experience Dependant on experience

Contract

Permanent

Working pattern

Part-time

Reference number

083-6421653-MP

Job locations

Urgent Treatment Centre

South Bristol Community Hospital

Hengrove, Bristol

BS14 0DE

Job description

Job responsibilities

Please see attached job description for a full job description and main duties of the Patient Flow Co-ordinator role.

Job description

Job responsibilities

Please see attached job description for a full job description and main duties of the Patient Flow Co-ordinator role.

Person Specification

Experience

Essential

oKnowledge of Microsoft computer packages e.g. Excel, Word
oKnowledge of the Data Protection Act and confidentiality.

Desirable

Experience working in an NHS environment
oPrior use of patient database, Adastra, Medway & EMIS system knowledge is highly desirable

Qualifications

Essential

oMinimum 4 GCSE passes or equivalent including Maths and English.

Desirable

oNVQ level 3 Business and Administration or equivalent and this could include knowledge and skills from previous employment.

Person Specification

Experience

Essential

oKnowledge of Microsoft computer packages e.g. Excel, Word
oKnowledge of the Data Protection Act and confidentiality.

Desirable

Experience working in an NHS environment
oPrior use of patient database, Adastra, Medway & EMIS system knowledge is highly desirable

Qualifications

Essential

oMinimum 4 GCSE passes or equivalent including Maths and English.

Desirable

oNVQ level 3 Business and Administration or equivalent and this could include knowledge and skills from previous employment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.