Sirona care & health CIC

Administrator

This job is now closed

Job summary

Are you dynamic, enthusiastic and ready for your next challenge?

Are you an administrator wanting to work in an organisation where you can take pride in that you do every day?

Our Skin Integrity Service is looking for an Administrator, and you might fit the bill!

Main duties of the job

You will form part of the team providing a full administrative service to the Sirona Skin Integrity Service which consist of Dermatology, Lymphoedema and Wound care.

Your role will be supporting the patient pathway and working closely with other members of the administration and clinical teams to optimise patient experience and service delivery. You will support effective and efficient delivery of the administration processes, including appointment booking, referral registration, caseload management, post-clinic actions, lone working processes, and onward referral to other providers.

This may include the use of various systems, including e-referral, as well as our electronic notes system (EMIS). You will liaise with colleagues, patients and external contacts as required regarding complex messages and patient queries, including sensitive information, to ensure the smooth running of the service.

You will need to adapt your style of communication and use problem solving skills as appropriate. You may also be required to support the development of admin rotas, support new and existing colleagues, and support audits and data quality.

About us

We are Sirona care & health, a Community Interest Company committed to providing local communities with a range of high-quality specialist healthcare services across Bristol, North Somerset and South Gloucestershire. For us, it's about the personal approach; we take pride in what we do and deliver the high standard of care we would expect for ourselves and our families.

At Sirona, we continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of colleagues, people and communities. We welcome applications from all who feel they have the skills and attributes to make a real difference.

Benefits:

We offer NHS Agenda for Change Salary, Terms and Conditions and the NHS pension scheme plus much more!Please see the benefits leaflet attached to this advert for details.

We offer NHS Agenda for Change (AfC) salary including annual leave supplement, Stakeholder pension, a range of health and wellbeing incentives, high street discounts, plus much more!

Date posted

12 February 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year per annum

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

083-6032720-LL

Job locations

William Budd Health Centre, Knowle Health Park

Downton Road, Knowle

Bristol

BS4 1WH

Job description

Job responsibilities

Please see the attached Job Description for a full list of duties and responsibilities associated with this position.

Job description

Job responsibilities

Please see the attached Job Description for a full list of duties and responsibilities associated with this position.

Person Specification

Qualifications

Essential

NVQ 3 in administration, or equivalent demonstrable experience
Numeracy and Literacy level 2 qualification or equivalent demonstrable skills.

Experience

Essential

Administration work relevant to the position applied for
A range of administrative processes (typing, minute taking, photocopying, scanning, filing, mail management, greeting visitors).
Delivering excellent customer service on the telephone and in person.
Diary management.

Desirable

Able to communicate calmly and professionally with patients/ clients/visitors/others who may demonstrate challenging behaviour.
Able to supervise others and deputise for more senior colleagues, with appropriate training and support.

Person Specification

Qualifications

Essential

NVQ 3 in administration, or equivalent demonstrable experience
Numeracy and Literacy level 2 qualification or equivalent demonstrable skills.

Experience

Essential

Administration work relevant to the position applied for
A range of administrative processes (typing, minute taking, photocopying, scanning, filing, mail management, greeting visitors).
Delivering excellent customer service on the telephone and in person.
Diary management.

Desirable

Able to communicate calmly and professionally with patients/ clients/visitors/others who may demonstrate challenging behaviour.
Able to supervise others and deputise for more senior colleagues, with appropriate training and support.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.