Senior Administrator

Job summary

Are you dynamic, enthusiastic and ready for a challenge?

Do you want to work for a progressive organisation where staff have a voice?

At Sirona care & health, we have been working intensively to design the future of our administration service in our Integrated Network Teams. Through engaging colleagues and representing their views in workshops, we have developed our admin roles by agreeing what should be done, by whom, how, when and where. The group have also explored the required training and support. We are now able to advertise these roles, which demonstrate a significant organisational investment in crucial administrative services.

Our Integrated Network Teams (INTs) deliver out of hospital care to people in their own homes or community clinics. We provide these services to people who are registered with a GP within Bristol, North Somerset, and South Gloucestershire (BNSSG).

As a member of our administrative team you will play an essential role in supporting clinical colleagues who work in these teams providing care during the hours of 8am 8pm, 7 days a week. The administrative team work alongside clinical teams who include Nurses, Physiotherapists, Occupational Therapists and support staff. You will regularly communicate across the whole team as well as with service users and colleagues across the wider organisation.

Main duties of the job

• Provide a professional service to a range of customers.
• Respond appropriately to unexpected and challenging situations.
• Give non-clinical advice appropriately.
• Manage and escalate issues as appropriate.
• Liaise with colleagues, patients and external contacts regarding complex messages and patient queries (including sensitive information) to help the team run effectively.
• Adapt communication according to a diverse range of situations.
• Maintain awareness of priorities.
• Line manage, train and mentor colleagues/new staff.
• Organise own and others' time to meet deadlines and coordinate priorities.
• Plan staffing requirements - develop and amend rotas ensuring adequate daily staffing levels.
• Problem solve to manage patient expectations.
• Organise meetings, set agendas, take minutes and follow up actions.
• Undertake project administration.
• Follow standard operating procedures, contributing ideas for process improvements.
• Support managers with recruitment.
• Deputise for managers.
• Assist with office management and safety.
• Responsible for expenditure - authorising and ordering of stationery and supplies.
• Maintain records relating to medical devices and equipment.
• Transport supplies as required.
• Create and maintain accurate records in line with confidentiality guidelines.
• Collate and input data using various systems, producing reports.

Some posts require unsociable hours and travel, sometimes at short notice to meet service needs.

Some posts allow an element of home working.

About us

We are Sirona care & health, a Community Interest Company committed to providing local communities with a range of high-quality specialist health care services across Bristol, North Somerset and South Gloucestershire. For us, its about the personal approach; we take pride in what we do and deliver the high standard of care that we would expect for ourselves and our families.

At Sirona, we continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of colleagues, service users and communities. We therefore welcome applications from all those who feel they have the skills and attributes we are seeking.

Benefits:

We offer NHS Agenda for Change Salary, Terms and Conditions and an NHS pension scheme plus much more! Please see the benefits leaflet attached to this advert for more details.

Additional Information:

Please note that we reserve the right to close this vacancy early if sufficient applications are received prior to the advertised closing date.

Employer details

Employer name

Sirona care & health CIC

Address

The Withywood Centre

Queens Road

Bristol

BS138QA

Employer's website

https://www.sirona-cic.org.uk/ (Opens in a new tab)

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Employer details

Employer name

Sirona care & health CIC

Address

The Withywood Centre

Queens Road

Bristol

BS138QA

Employer's website

https://www.sirona-cic.org.uk/ (Opens in a new tab)

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