Job summary
Are you looking to kick start your career in an office environment? Or perhaps you already have some Administration experience but would like to develop and obtain a new qualification?
Our MSK Physiotherapy team are looking for a Business Administration Apprentice to join a busy team of Administrator's in Bristol. Our office is based at Hampton House, Clifton and working hours are 37.5 per week. Working patterns are a variety of 8-4 and 9-5 Mon-Fri, with study days included in your weekly working pattern
Our apprenticeship programme runs for 18 months-2 years (depending on the course provider). Upon successful completion, you will obtain a NVQ Level 3 in Business Administration, opening up doors to a career in the Administration field.
We are a national minimum wage employer and do not pay apprenticeship rates. Hourly rates are dependant on age:
- Under 18 = £5.28ph
- 18-20 = £7.49ph
- 21-22 = £10.18ph
- 23 and over = £10.42ph
We have a dedicated Learning & Development team who are on hand to support and guide you through your Apprenticeship. Your line manager will also support your training and development with frequent reviews, 1:1's and training opportunities.
As an NHS employer we are passionate about retaining and developing our staff, this role is just the first step. At the end of your apprenticeship you will be eligible to apply for any vacant Administration positions across Sirona care & health. We will support your development and encourage you to continue your career with us.
Main duties of the job
As a
Business Administration Apprentice, you will be supported in your role as you
develop key administrative skills. Your work will be supervised and you will be
guided to prioritise tasks with the expectation that you will become able to
work on your own initiative. You will be given the opportunity to work with and
shadow various members of the MSK administrative team.
You will be liaising with patients and other healthcare professionals about appointments and queries via telephoneand email, producing written communication such as letters and emails and supporting the team by arranging meetings which may include resolving any conflicting diary appointments.
General administrativeduties such as scanning, photocopying, filing etc are a part of this role. You will also organise post, place orders and maintain stock and records.
You will provide administrative support to the MSK team during meetings, such as note taking, room bookings, etc.
This role typically consists of 4 days working and 1 day at college/home study (depending on provider) with additional time to study/prepare for exams etc.
About us
We are Sirona care & health, a Community Interest Company committed to providing local communities with a range of high-quality specialist health care services across Bristol, North Somerset and South Gloucestershire. For us, its about the personal approach; we take pride in what we do and deliver the high standard of care that we would expect for ourselves and our families.
At Sirona, we continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of colleagues, service users and communities. We therefore welcome applications from all those who feel they have the skills and attributes we are seeking.
Benefits:
We offer NHS Agenda for Change Salary, Terms and Conditions and an NHS pension scheme plus much more! Please see the benefits leaflet attached to this advert for more details.
Additional Information:
Please note that we reserve the right to close this vacancy early if sufficient applications are received prior to the advertised closing date.
Job description
Job responsibilities
- Supported to communicate effectively and liaise
with patients and other professionals in a clear, concise and professional
manner, in order to help the service, run efficiently and effectively.
- Communicates with other services to assist in
providing a high quality and efficient service; and provides information as
appropriate.
- May be exposed to emotional situations,
particularly in patient/client-facing teams (support available), appropriately
responds to unexpected and/or challenging situations.
- Maintains a calm and professional approach;
escalates issues as appropriate.
- Safeguards own/others health and safety,
reports incidents.
- Is aware of
significant developments/priorities within Sirona
- Work is supervised in line with objectives and competencies,
but the postholder is supported to develop, and to become able to work on their
own initiative.
- Policies, procedures, managers, supervisor,
mentor and others are available for guidance.
- Guided to prioritise tasks in order to meet deadlines
but demonstrates good time management when undertaking tasks.
- Supports the team with various administrative
duties including scanning documents, photocopying, filing etc.
- Produces written communication such as letters
and emails, using templates and with guidance; prepares sets of written
information for colleagues as required, using templates and/or with guidance.
- Deals with routine enquiries via email and
telephone; transfers phone calls to other team members.
- Supports the team by arranging meetings, with
guidance.
- May help resolve conflicting diary appointments/schedules, with
support and guidance from supervisor.
- Contributes to the development of information
displayed on webpages.
- Collects and organises post on behalf of the
team, with guidance.
- Expected to follow standard operating
procedures (SOPs) and policies to support your role and contribute to ideas for
service improvements
- Completes
the Apprenticeship within the agreed timescale, with support from
supervisor/mentor.
- Maintains records relating to medical devices
and/or other equipment, using templates and with guidance.
- Maintains
sufficient stocks of equipment and stationery and places orders as required,
with guidance.
- May
be required to transport equipment and stationery and supplies as required.
- Maintains a range of records and documents
(paper/electronic) including databases and spreadsheets; collates and inputs
data.
- Provides administrative support to the team
during meetings, such as note taking, with appropriate guidance.
- May support
with audits and information gathering within own work area including data for
performance reporting and situation reports.
Job description
Job responsibilities
- Supported to communicate effectively and liaise
with patients and other professionals in a clear, concise and professional
manner, in order to help the service, run efficiently and effectively.
- Communicates with other services to assist in
providing a high quality and efficient service; and provides information as
appropriate.
- May be exposed to emotional situations,
particularly in patient/client-facing teams (support available), appropriately
responds to unexpected and/or challenging situations.
- Maintains a calm and professional approach;
escalates issues as appropriate.
- Safeguards own/others health and safety,
reports incidents.
- Is aware of
significant developments/priorities within Sirona
- Work is supervised in line with objectives and competencies,
but the postholder is supported to develop, and to become able to work on their
own initiative.
- Policies, procedures, managers, supervisor,
mentor and others are available for guidance.
- Guided to prioritise tasks in order to meet deadlines
but demonstrates good time management when undertaking tasks.
- Supports the team with various administrative
duties including scanning documents, photocopying, filing etc.
- Produces written communication such as letters
and emails, using templates and with guidance; prepares sets of written
information for colleagues as required, using templates and/or with guidance.
- Deals with routine enquiries via email and
telephone; transfers phone calls to other team members.
- Supports the team by arranging meetings, with
guidance.
- May help resolve conflicting diary appointments/schedules, with
support and guidance from supervisor.
- Contributes to the development of information
displayed on webpages.
- Collects and organises post on behalf of the
team, with guidance.
- Expected to follow standard operating
procedures (SOPs) and policies to support your role and contribute to ideas for
service improvements
- Completes
the Apprenticeship within the agreed timescale, with support from
supervisor/mentor.
- Maintains records relating to medical devices
and/or other equipment, using templates and with guidance.
- Maintains
sufficient stocks of equipment and stationery and places orders as required,
with guidance.
- May
be required to transport equipment and stationery and supplies as required.
- Maintains a range of records and documents
(paper/electronic) including databases and spreadsheets; collates and inputs
data.
- Provides administrative support to the team
during meetings, such as note taking, with appropriate guidance.
- May support
with audits and information gathering within own work area including data for
performance reporting and situation reports.
Person Specification
Skills and Abilities
Essential
- Good organisational skills
- Good attention to detail
- Effective interpersonal and written communication skills.
- Able to work well in a team environment but also acts on own initiative on occasions where appropriate.
- Able to manage own time and tasks.
Qualifications
Essential
- GCSE English & Maths Grade C; or Functional English and Maths Level 2
Experience
Essential
- Competent with IT
- Knowledge of commonly used software (Microsoft packages)
Desirable
- Customer/Client interaction
Person Specification
Skills and Abilities
Essential
- Good organisational skills
- Good attention to detail
- Effective interpersonal and written communication skills.
- Able to work well in a team environment but also acts on own initiative on occasions where appropriate.
- Able to manage own time and tasks.
Qualifications
Essential
- GCSE English & Maths Grade C; or Functional English and Maths Level 2
Experience
Essential
- Competent with IT
- Knowledge of commonly used software (Microsoft packages)
Desirable
- Customer/Client interaction
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
