Job summary
This
is an exciting opportunity for an experienced clinical leader and manager to
gain valuable experience and exposure in their career development. The role
will offer challenge and stretch, maintaining operational leadership and
management skills but requiring equal strategic and assurance focus.
With
the progression of Neighbourhood teams, community services are needing to
adapt and evolve, to better meet the needs of their local residents. The
successful candidate will have an opportunity to inform and shape the
development of this role and the connection to services within the wider
Adult community Services portfolio.
Main duties of the job
The postholder will be responsible for the line management of lead staff within the services, and will hold and be responsible for the service budgets. They will participate in and lead designated service improvements and system wide projects.
About us
Do you want to be part of an organisation that was rated best provider of NHS care to work for nationwide? (2023 staff survey results)
First Community is a staff owned
social enterprise rated Good by CQC, which delivers NHS community services across
east Surrey and parts of West Sussex. We
are looking for individuals who share our values First-rate care, First-rate people,
First-rate value.
First Community is a great place
to work, everyone has a voice and is supported to develop their career to its
full potential. We offer all our staff: NHS terms and conditions, high quality
training and development opportunities, flexible working to enable a good work
life balance, an inclusive and friendly work environment, an NHS pension,
flexible retirement options and various employee benefits.
Please talk to us before applying
or at interview about the flexibility you need. We may not be able to meet your
needs exactly, but we do promise to fully consider your request and meet your needs
where possible. Please note, flexible working options may vary depending on the
role.
At First Community we welcome
applications from black, Asian and minority ethnic candidates, LGBTQ+
candidates and candidates with disabilities. We ensure that all applicants are
treated fairly and consistently at every stage of the recruitment process,
including the consideration of reasonable adjustments.
Sustainability is integral to
First Community achieving the NHS Net Zero target.
Job description
Job responsibilities
The Service Manager is a key member of the Adult Community Services leadership team, reporting into the Associate Director of Operational Delivery Place Based Services. They will be responsible for ensuring the provision of high quality and effective care within their service areas. They will work with the AD to deliver the agreed strategic direction of their service portfolio. The post holder is responsible for the delivery of all performance metrics and KPIs (Quality, Operational and Financial) within their services, proactively identifying exceptions and developing remedial plans with clinical leads. The post holder will be responsible for ensuring CQC regulatory requirements are maintained.
The post holder will hold a defined portfolio of services and will work with the AD to review and redesign the relevant place-based services, including demand and capacity and productivity elements, to ensure they are meeting local need and are aligned to the Integrated Neighbourhood Teams across east Surrey. A key component of the role will be to work across services to transform the delivery of community health services in line with the NHS direction of travel toward more care delivered closer to home and in neighbourhood footprints. The post holder will need to be flexible and adaptable in their approach given the changing nature of community health services delivery and, part of the role will be to support the development and operational management of one of east Surreys Integrated Neighbourhood Teams.
The full job description can be found under supporting documents.
Job description
Job responsibilities
The Service Manager is a key member of the Adult Community Services leadership team, reporting into the Associate Director of Operational Delivery Place Based Services. They will be responsible for ensuring the provision of high quality and effective care within their service areas. They will work with the AD to deliver the agreed strategic direction of their service portfolio. The post holder is responsible for the delivery of all performance metrics and KPIs (Quality, Operational and Financial) within their services, proactively identifying exceptions and developing remedial plans with clinical leads. The post holder will be responsible for ensuring CQC regulatory requirements are maintained.
The post holder will hold a defined portfolio of services and will work with the AD to review and redesign the relevant place-based services, including demand and capacity and productivity elements, to ensure they are meeting local need and are aligned to the Integrated Neighbourhood Teams across east Surrey. A key component of the role will be to work across services to transform the delivery of community health services in line with the NHS direction of travel toward more care delivered closer to home and in neighbourhood footprints. The post holder will need to be flexible and adaptable in their approach given the changing nature of community health services delivery and, part of the role will be to support the development and operational management of one of east Surreys Integrated Neighbourhood Teams.
The full job description can be found under supporting documents.
Person Specification
Knowledge, skills and aptitude
Essential
- Knowledge of the health and social care change agenda especially transformation and integration
- Knowledge and understanding of national policy, commissioning frameworks, standards and good practice
- Highly developed communication skills with the ability to communicate on highly complex matters and difficult situations
- Ability to communicate with all levels of staff across the integrated system effectively
- Demonstrable leadership skills across health and social care
- Leadership abilities to deliver outcomes against sometimes significant barriers or resistance
- Ability use own initiative and to prioritise and manage own workload and that of team
- Ability to analyse operational issues and provide positive and innovative solutions and progress these
- Research and use of best practice from elsewhere, to analyse operational issues and provide positive and innovative solutions/suggestions and to progress these through at a practical level
- Ability to pay attention to detail and work to tight deadlines. Deal with unpredictable workload
- Equality and diversity legislation and application including use of the Equality Impact Assessment tool
- Provide advice and guidance with tact and sensitivity; Staff Coaching skills
- Good all-round IT skills including the use Word, Excel and PowerPoint
- Experience of leading policy/strategy development and implementation
Qualifications
Essential
- Professional Registration in nursing or one of the Therapy professions.
- First level degree and with relevant Post Graduate Master Qualification or equivalent.
- Evidence of further relevant registration courses.
- Evidence of further study in Leadership and Management.
Experience
Essential
- Extensive operational management experience within a healthcare setting including managing staff, supervision, leadership, support and motivation of staff, training and development at a senior level.
- Experience of developing and delivering on business plans and service developments.
- Experience of service reviews and transformation to meet changes to strategic objectives.
Person Specification
Knowledge, skills and aptitude
Essential
- Knowledge of the health and social care change agenda especially transformation and integration
- Knowledge and understanding of national policy, commissioning frameworks, standards and good practice
- Highly developed communication skills with the ability to communicate on highly complex matters and difficult situations
- Ability to communicate with all levels of staff across the integrated system effectively
- Demonstrable leadership skills across health and social care
- Leadership abilities to deliver outcomes against sometimes significant barriers or resistance
- Ability use own initiative and to prioritise and manage own workload and that of team
- Ability to analyse operational issues and provide positive and innovative solutions and progress these
- Research and use of best practice from elsewhere, to analyse operational issues and provide positive and innovative solutions/suggestions and to progress these through at a practical level
- Ability to pay attention to detail and work to tight deadlines. Deal with unpredictable workload
- Equality and diversity legislation and application including use of the Equality Impact Assessment tool
- Provide advice and guidance with tact and sensitivity; Staff Coaching skills
- Good all-round IT skills including the use Word, Excel and PowerPoint
- Experience of leading policy/strategy development and implementation
Qualifications
Essential
- Professional Registration in nursing or one of the Therapy professions.
- First level degree and with relevant Post Graduate Master Qualification or equivalent.
- Evidence of further relevant registration courses.
- Evidence of further study in Leadership and Management.
Experience
Essential
- Extensive operational management experience within a healthcare setting including managing staff, supervision, leadership, support and motivation of staff, training and development at a senior level.
- Experience of developing and delivering on business plans and service developments.
- Experience of service reviews and transformation to meet changes to strategic objectives.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
