Bank MIU Administrator/Ward Clerk

First Community Health and Care

This job is now closed

Job summary

Caterham Dene Hospital is a community hospital which provides health care services to the local community and surrounding areas.

The Caterham Minor Injury unit (MIU) provides a minor injury and minor illness service for the residents of Caterham and the surrounding areas.

The successful applicant will be responsible for booking in and making appointments for those patients attending the MIU and Out of Hours GP service, helping with any enquiries that arise and dealing with telephone calls into the hospital.

When completing your application please refer to both the Application Guide and full Job Description - these can be found under supporting documents.

Main duties of the job

Acting as the first point of contact at the Minor Injury Unit and the hospital, the successful candidate will be welcoming, approachable and friendly.They will have a calm, sensitive and caring manner and will be able to act swiftly when under pressure.

Using First Communitys electronic clinical record keeping systemto input and update patient data, retrieve demographic details and make referrals, you will have excellent computer literacy skills (software training will be provided).

Working as a member of the administrative team supporting the MIU team, you will need to be highly motivated, have excellent communication and organisational skills, with the ability to prioritise your workload and complete a variety of administrative tasks within deadlines.

You must be able to demonstrate excellent team working skills and bevery flexibleto the needs of the service. In addition your duties will include covering our reception, and deputising for the Administration Manager when required

About us

Do you want to be part of an organisation that was rated best provider of NHS care to work for nationwide? (2023 staff survey results)

First Community is a staff owned social enterprise rated Good by CQC, which delivers NHS community services across east Surrey and parts of West Sussex. We are looking for individuals who share our values First-rate care, First-rate people, First-rate value.

First Community is a great place to work, everyone has a voice and is supported to develop their career to its full potential. We offer all our staff: NHS terms and conditions, high quality training and development opportunities, flexible working to enable a good work life balance, an inclusive and friendly work environment, an NHS pension, flexible retirement options and various employee benefits.

Please talk to us before applying or at interview about the flexibility you need. We may not be able to meet your needs exactly, but we do promise to fully consider your request and meet your needs where possible. Please note, flexible working options may vary depending on the role.

At First Community we welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities. We ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments.

Sustainability is integral to First Community achieving the NHS Net Zero target.

Date posted

10 July 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year +5% HCAS per annum, pro rata

Contract

Bank

Working pattern

Full-time, Part-time, Flexible working

Reference number

B9078-FC972

Job locations

The Caterham Dene Hospital

Church Road

Caterham

Surrey

CR3 5RA

Job description

Job responsibilities

The Minor Injury Unit (MIU) Administrator/Ward Clerk is responsible for providing a first class front line reception service to the MIU and Ward; delivering a high standard of customer care to a wide range of client groups, including the multi-disciplinary team, patients, their relatives and carers. They play a proactive role in collecting, investigating, verifying and recording a high standard of patient demographic and treatment data.

By undertaking effective forward planning to ensure that the administrative needs of the service are met, they must carry out on a range of effective administration processes to support the delivery of high-quality patient care. These duties do not require direct supervision on a day-to-day basis. The MIU Administrator/Ward Clerk is responsible for the management and prioritisation of their own workload.

The MIU Administrator will work long days and short days between 08.00 and 20.00 and the rota includes bank holidays and weekend shifts.

The Ward Clerk will work early and late shifts to cover from 08.00 to 18.30 and the rota includes Bank holidays and occasional weekend shifts.

Job description

Job responsibilities

The MIU Administrator will work long days and short days between 08.00 and 20.00 and the rota includes bank holidays and weekend shifts.

The Ward Clerk will work early and late shifts to cover from 08.00 to 18.30 and the rota includes Bank holidays and occasional weekend shifts.

Person Specification

Qualifications

Essential

Educated to GCSE or equivalent knowledge/ skills gained to show equivalent experience

Desirable

IT qualification

Experience

Essential

Previous experience in administration and reception work, preferably within public sector working

Desirable

Previous NHS experience

Knowledge

Essential

Good working knowledge of IT and use of Microsoft windows, word, excel, power point software
Understanding of confidentiality

Desirable

Excel Intermediate or above

Other

Essential

Self-motivated and able to act on own initiative
Flexible, adaptable and approachable
Ability to work as a member of a team as well as on own
Ability to work to deadlines
Ability to work from an alternative base to cover absence

Skills

Essential

Office administration skills
Excellent written and communication skills
Customer Care skills
Ability to prioritise workload within conflicting demands experience
Numeracy Skills

Person Specification

Qualifications

Essential

Educated to GCSE or equivalent knowledge/ skills gained to show equivalent experience

Desirable

IT qualification

Experience

Essential

Previous experience in administration and reception work, preferably within public sector working

Desirable

Previous NHS experience

Knowledge

Essential

Good working knowledge of IT and use of Microsoft windows, word, excel, power point software
Understanding of confidentiality

Desirable

Excel Intermediate or above

Other

Essential

Self-motivated and able to act on own initiative
Flexible, adaptable and approachable
Ability to work as a member of a team as well as on own
Ability to work to deadlines
Ability to work from an alternative base to cover absence

Skills

Essential

Office administration skills
Excellent written and communication skills
Customer Care skills
Ability to prioritise workload within conflicting demands experience
Numeracy Skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.