Clerical Officer

Job summary

We are looking for an enthusiastic person to join our busy ICATS admin team. You should be able to use your own initiative, enjoy dealing with the public and working under pressure as part of a friendly team, providing reception and administrative support at Oxted Therapies Unit.

Please note interviews are planned for 1 May.

Main duties of the job

Duties are interesting and varied and include booking appointments, dealing with telephone and email enquiries from patients and GPs, inputting and retrieval of data from a computerised booking system, as well as general office duties.

Your responsibilities will involve working on reception meeting and greeting patients and visitors to the unit, and covering our telephone booking system, therefore excellent customer service skills are essential. You will also be responsible for uploading information onto our computerised notes system and answering email queries from team members, patients and GP practice staff; therefore you will need to be computer literate and confident in the use of IT but full training on in-house systems will be given.

This post is primarily based at Oxted Therapies Unit and will involve Thursday evening work, until 19:00, on a shared rota, approximately once a month. The opening hours of the Unit the rest of the week are 08:00-17:00. To ensure that there is admin cover during these times we work a rota system for the admin team, which you will be expected to follow. We are currently undergoing an Estates review and it is likely that the primary base for this role will change to Redhill in late 2024.

About us

Do you want to be part of an organisation that was rated best provider of NHS care to work for nationwide? (2023 staff survey results)

First Community is a staff owned social enterprise rated Good by CQC, which delivers NHS community services to residents across East Surrey and in parts of West Sussex. We are looking for individuals who share our values First Rate People, First Rate Care and First Rate Value.

First Community is a great place to work, everyone here has a voice and is supported to develop their career to its full potential. We offer all our staff: NHS terms and conditions, high quality training and development opportunities, flexible working to enable a good work life balance, an inclusive and friendly work environment, an NHS pension, flexible retirement options and employee benefits including a car salary sacrifice scheme.

Please talk to us before applying or at interview about the flexibility you need. We may not be able to meet your needs exactly, but we do promise to fully consider your request and meet your needs where possible. Please note flexible working options may vary depending on the role.

First Community values diversity and inclusion and is committed to the recruitment and retention of under-represented minority groups. We particularly welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities.

Sustainability is integral to First Community achieving the NHS Net Zero target.

Employer details

Employer name

First Community Health and Care

Address

Oxted Therapies Unit

Barnetts Way

Oxted

Surrey

RH8 0NQ

Employer's website

https://www.firstcommunityhealthcare.co.uk/ (Opens in a new tab)

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Employer details

Employer name

First Community Health and Care

Address

Oxted Therapies Unit

Barnetts Way

Oxted

Surrey

RH8 0NQ

Employer's website

https://www.firstcommunityhealthcare.co.uk/ (Opens in a new tab)

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