First Community Health and Care

Clerical Officer

Information:

This job is now closed

Job summary

We are looking for an enthusiastic person to join our busy ICATS admin team. You should be able to use your own initiative, enjoy dealing with the public and working under pressure as part of a friendly team, providing reception and administrative support at Oxted Therapies Unit.

Please note interviews will be held on Thursday 1 February.

Main duties of the job

Duties are interesting and varied and include booking appointments, dealing with telephone enquiries from patients and GPs, inputting and retrieval of data from a computerised booking system, as well as general office duties.

Your responsibilities will involve working on reception meeting and greeting patients and visitors to the unit, and covering our telephone booking system, therefore excellent customer service skills are essential. You will need to be computer literate but full training on in-house systems will be given as appropriate.

This post is primarily based at Oxted Therapies Unit and will involve Thursday evening work on a shared rota, approximately once a month.

We are currently undergoing an Estates review and it is likely that the primary base for this role will change to Redhill in late 2024.

About us

Do you want to be part of an organisation that is committed to providing first rate care and services to its local community?

First Community is a CQC rated Good staff owned social enterprise, which delivers NHS community services to residents across East Surrey and in parts of West Sussex.

First Community is a great place to work, everyone here has a voice and is supported to develop their career to its full potential. We offer all our staff: NHS terms and conditions, high quality training and development opportunities, flexible working to enable a good work life balance, an inclusive and friendly work environment, an NHS pension, flexible retirement options and employee benefits including a car salary sacrifice scheme.

First Community values diversity and inclusion and is committed to the recruitment and retention of under-represented minority groups. We particularly welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities.

Sustainability is integral to First Community achieving the NHS Net Zero target. All staff are therefore actively encouraged and supported to implement new ways of working within their field of expertise.

Applicants are advised to apply early as we reserve the right to close the advert prior to the advertised closing date should we receive a large number of applications.

Details

Date posted

15 January 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year + 5% HCAS

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

B9078-FC935

Job locations

Oxted Therapies Unit

Barnetts Way

Oxted

Surrey

RH8 0NQ


Job description

Job responsibilities

The post holder is responsible for:

  • Providing full clerical support to the ICATS Team and therapists at Oxted Therapies Unit.
  • Booking clinics using the EMIS system maximising all clinic slots.
  • Working primarily at Oxted Therapies Unit but be prepared to work in any of the Therapy Departments within First Community Health & Care including East Surrey and Caterham Dene Hospitals.
  • Assisting in the development and maintenance of efficient processes in relation to the collection and recording of data.
  • Assisting planning and administering clinic schedules.

Please see job description and person specification document attached for full details.

Job description

Job responsibilities

The post holder is responsible for:

  • Providing full clerical support to the ICATS Team and therapists at Oxted Therapies Unit.
  • Booking clinics using the EMIS system maximising all clinic slots.
  • Working primarily at Oxted Therapies Unit but be prepared to work in any of the Therapy Departments within First Community Health & Care including East Surrey and Caterham Dene Hospitals.
  • Assisting in the development and maintenance of efficient processes in relation to the collection and recording of data.
  • Assisting planning and administering clinic schedules.

Please see job description and person specification document attached for full details.

Person Specification

Experience

Essential

  • Experience of working in an administrative environment

Skills

Essential

  • Good communication and interpersonal skills
  • Keyboard Skills
  • Evidence of literacy and numeracy skills

Desirable

  • Touch typing

Other

Essential

  • Organised
  • Ability to work as a team member
  • Ability to work independently
  • Ability to work under pressure

Qualifications

Essential

  • GCSE Maths and English or equivalent
  • ECDL or NVQ III equivalent

Knowledge

Essential

  • Use of Microsoft package

Desirable

  • Use of computerised booking system
  • Use of patient administration system eg. emis
Person Specification

Experience

Essential

  • Experience of working in an administrative environment

Skills

Essential

  • Good communication and interpersonal skills
  • Keyboard Skills
  • Evidence of literacy and numeracy skills

Desirable

  • Touch typing

Other

Essential

  • Organised
  • Ability to work as a team member
  • Ability to work independently
  • Ability to work under pressure

Qualifications

Essential

  • GCSE Maths and English or equivalent
  • ECDL or NVQ III equivalent

Knowledge

Essential

  • Use of Microsoft package

Desirable

  • Use of computerised booking system
  • Use of patient administration system eg. emis

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

First Community Health and Care

Address

Oxted Therapies Unit

Barnetts Way

Oxted

Surrey

RH8 0NQ


Employer's website

https://www.firstcommunityhealthcare.co.uk/ (Opens in a new tab)

Employer details

Employer name

First Community Health and Care

Address

Oxted Therapies Unit

Barnetts Way

Oxted

Surrey

RH8 0NQ


Employer's website

https://www.firstcommunityhealthcare.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Jan Scott

janet.scott11@nhs.net

01883733893

Details

Date posted

15 January 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year + 5% HCAS

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

B9078-FC935

Job locations

Oxted Therapies Unit

Barnetts Way

Oxted

Surrey

RH8 0NQ


Supporting documents

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