First Community Health and Care

IT Junior Technical Support Officer

This job is now closed

Job summary

An exciting opportunity has arisen for a highly motivated individual to join the IT Projects Team as a Junior Technical Support Officer.

The role will be reporting to the Head of IT. The role is responsible for maintaining accurate asset registers, providing support for IT assets, and supporting the team with the delivery of IT related projects. This includes liaising with users and third-party providers to provide a service that meets user needs and ensures that technology is correctly used within First Community Health and Care.

The post holder will be expected to commit to our vision rejuvenating the wellbeing of our community. They will also be committed to First Community Health and Cares mission which is to provide first class, patient-centred care and prevention services locally delivered in partnership with our community.

Main duties of the job

To support the Head of IT and IT Team with staff training as required.

To liaise with suppliers for the purchase and delivery of new equipment as directed by the Head of IT.

To self-manage workload of Tickets assigned on SharePoint Tickets, keep records accurate, escalate as required and take part in regular reviews of work.

To provide office administration and clerical support to the Head of IT and IT Team as required.

Oversee the work of the Krome onsite engineer to assist with the prep of equipment - with support from Tech Support Lead and Head of IT.

To be responsible for the maintenance of accurate records of all IT equipment and peripherals (Asset Register). Adding new device details when deployed to staff.

Updating devices with current details

Removing old devices and updating leavers devices.

Confirming leavers equipment is returned.

To be responsible for managing the IT stock cupboards.

Keep IT stock in the cupboards tidy with a regular audit cycle.

Sorting cables etc into sections and knowing where things are.

Putting away returned equipment from staff leavers/Deliveries.

Raising awareness of product/stock orders required.

Disposing of packing materials correctly.

Removing damaged or broken equipment from circulation.

For full duties and responsibilities please refer to the attached document entitled Job Description.

About us

Do you want to be part of an organisation that is committed to providing first rate care and services to its local community?

First Community is a CQC rated Good staff owned social enterprise, which delivers NHS community services to residents across east Surrey and in parts of West Sussex.

First Community is a great place to work, everyone here has a voice and is supported to develop their career to its full potential. We offer all our staff: NHS terms and conditions, high quality training and development opportunities, flexible working to enable a good work life balance, an inclusive and friendly work environment, an NHS pension, flexible retirement options and employee benefits including a car salary sacrifice scheme.

First Community values diversity and inclusion and is committed to the recruitment and retention of under-represented minority groups. We particularly welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities.

Sustainability is integral to First Community achieving the NHS Net Zero target. All staff are therefore actively encouraged and supported to implement new ways of working within their field of expertise.

Applicants are advised to apply early as we reserve the right to close the advert prior to the advertised closing date should we receive a large number of applications.

Date posted

21 September 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year Pro Rata, + 5% HCAS

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

B9078-FC901

Job locations

First Community Health & Care

Bonehurst Road

Redhill

RH1 5EL

Job description

Job responsibilities

Job description

Job responsibilities

Person Specification

Knowledge

Essential

Good interpersonal skills
Ability to work under pressure, using own initiatives to meet deadlines
Attention to detail
Process and procedure driven
Committed and enthusiastic

Desirable

Knowledge of medical and health services terminology
Knowledge of administration and configuration of windows desktop OS (Operating System).
Knowledge of administration of Active Directory.
Knowledge and experience of setting up and using A/V equipment.

Experience

Essential

Analysing spreadsheets and presenting information to people in an understandable format
General office administration
Some experience of IT or technology support

Desirable

NHS/ health services experience.
1/2 + yrs. Experience of working in a busy IT department managing multiple tasks, priorities, and deadlines.

Qualifications

Essential

Basic standard of education to NVQ II level or equivalent experience

Desirable

Any IT related qualifications

Skills

Essential

Computer literate with excellent working knowledge of word processing, database and spreadsheet packages including Word and Excel
Proven ability with Data Processing
Analytical and good planning skills
Good problem-solving ability
Effective communication skills.

Desirable

Hands on Skills in replacing computer parts.
Ability for learning how to use new hardware and software quickly
Interest in modern technology and IT in general.

Person Specification

Knowledge

Essential

Good interpersonal skills
Ability to work under pressure, using own initiatives to meet deadlines
Attention to detail
Process and procedure driven
Committed and enthusiastic

Desirable

Knowledge of medical and health services terminology
Knowledge of administration and configuration of windows desktop OS (Operating System).
Knowledge of administration of Active Directory.
Knowledge and experience of setting up and using A/V equipment.

Experience

Essential

Analysing spreadsheets and presenting information to people in an understandable format
General office administration
Some experience of IT or technology support

Desirable

NHS/ health services experience.
1/2 + yrs. Experience of working in a busy IT department managing multiple tasks, priorities, and deadlines.

Qualifications

Essential

Basic standard of education to NVQ II level or equivalent experience

Desirable

Any IT related qualifications

Skills

Essential

Computer literate with excellent working knowledge of word processing, database and spreadsheet packages including Word and Excel
Proven ability with Data Processing
Analytical and good planning skills
Good problem-solving ability
Effective communication skills.

Desirable

Hands on Skills in replacing computer parts.
Ability for learning how to use new hardware and software quickly
Interest in modern technology and IT in general.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

First Community Health and Care

Address

First Community Health & Care

Bonehurst Road

Redhill

RH1 5EL

Employer's website

https://www.firstcommunityhealthcare.co.uk/ (Opens in a new tab)

Employer details

Employer name

First Community Health and Care

Address

First Community Health & Care

Bonehurst Road

Redhill

RH1 5EL

Employer's website

https://www.firstcommunityhealthcare.co.uk/ (Opens in a new tab)