Job summary
We are looking for an enthusiastic person to lead
our teams that provide administration for the MSK Physiotherapy Service,
including ICATS and the Podiatry and Orthotics Service. We are going through a
period of change and are looking to further integrate the existing teams and
your role would be integral in this, as well as supporting the Service Leads.
Please note that interviews will take place 12 September pm.
Main duties of the job
Duties are
varied and include recruitment, induction supervision and support of clerical
staff, identifying new opportunities for staff deployment and ensuring the
effective and efficient running of the admin teams across the sites. You will also
be expected to manage performance of staff and be involved in the management of
complaints from patients.
Part of the
role will also be supporting the MSK service Lead in the efficient running of
the MSK service and being the site co-ordinator and liaison for Health and
Safety and Estates for all of the locations that the MSK team work from.
About us
Do you want to be part of an organisation that is committed to providing first rate care and services to its local community?
First Community is a CQC rated Good staff owned social enterprise, which delivers NHS community services to residents across east Surrey and in parts of West Sussex.
First Community is a great place to work, everyone here has a voice and is supported to develop their career to its full potential. We offer all our staff: NHS terms and conditions, high quality training and development opportunities, flexible working to enable a good work life balance, an inclusive and friendly work environment, an NHS pension, flexible retirement options and employee benefits including a car salary sacrifice scheme.
First Community values diversity and inclusion and is committed to the recruitment and retention of under-represented minority groups. We particularly welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities.
Sustainability is integral to First Community achieving the NHS Net Zero target. All staff are therefore actively encouraged and supported to implement new ways of working within their field of expertise.
Applicants are advised to apply early as we reserve the right to close the advert prior to the advertised closing date should we receive a large number of applications.
Job description
Job responsibilities
The post holder is responsible for:
-
Ensuring
that all administrative processes across admin teams are efficient and
effective.
-
Supporting
the MSK service lead.
-
Line
managing the Band 4 office co-ordinators.
-
Proactively
managing the workflow of the administration teams having oversight of workload
and cover, recruiting and inducting new staff members.
-
Ensuring
all administration staff are suitably trained and identifying training and
support required by individuals and managing performance.
-
Starting
to progress the formation of a new integrated admin team from the existing
admin teams.
-
Being
an excellent role model for the administration team, always demonstrating First
Community Health and Care Values and behaviours.
-
Identifying
new technologies and/or opportunities for staff deployment to improve the
efficiency of workload management.
-
Working
with a high level of independence to consistently deliver a client focussed
service, which promotes good customer service and effective working
relationships.
-
Being
the facility site co-ordinator and liaison for Estates and Health and Safety
for the sites within First Community that the MSK team work from.
Please see job description and person specification document attached for full details.
Job description
Job responsibilities
The post holder is responsible for:
-
Ensuring
that all administrative processes across admin teams are efficient and
effective.
-
Supporting
the MSK service lead.
-
Line
managing the Band 4 office co-ordinators.
-
Proactively
managing the workflow of the administration teams having oversight of workload
and cover, recruiting and inducting new staff members.
-
Ensuring
all administration staff are suitably trained and identifying training and
support required by individuals and managing performance.
-
Starting
to progress the formation of a new integrated admin team from the existing
admin teams.
-
Being
an excellent role model for the administration team, always demonstrating First
Community Health and Care Values and behaviours.
-
Identifying
new technologies and/or opportunities for staff deployment to improve the
efficiency of workload management.
-
Working
with a high level of independence to consistently deliver a client focussed
service, which promotes good customer service and effective working
relationships.
-
Being
the facility site co-ordinator and liaison for Estates and Health and Safety
for the sites within First Community that the MSK team work from.
Please see job description and person specification document attached for full details.
Person Specification
Knowledge & Skills
Essential
- Evidence of working with people
- Good communication skills (written & oral)
- Ability to work as a team member.
- Ability to work under pressure.
- Able to present information, written and orally, in a clear and logical manner and maintain legible and accurate notes.
- Knowledge of and able to use Word, Powerpoint and Excel
- Good understanding of information governance
- Good organisation/prioritisation skills
- Ability to work independently.
- Use of electronic clinical records systems.
Desirable
- Advanced computer/IT skills
Qualifications
Essential
- Educated to degree level or equivalent experience.
- Committed to own personal development.
Experience
Essential
- Experience of working in complex, multi-functional teams
- Experience of working in support of senior management teams
- Experience of record keeping
- Operational experience in a managerial role.
- Staff management including objective setting and appraisal, performance review & people development.
- Experience of electronic record systems such as emis
- Experience in dealing with complaints.
- Data collection and Audit methods
Desirable
- Experience working in the NHS.
- Experience of working with clinicians and healthcare professionals
- Experience of improving levels of patient experience and satisfaction
- Familiarity with medical terminology
- Budget Management
Other
Essential
- Leadership and motivational skills
- Professional attitude
- Motivated and enthusiastic
- Sensitive, empathetic manner
- Positive and innovative in attitude
- Able to drive, has a car and is able to drive to multiple locations in a day.
- Ability to deliver changing objectives.
- A positive and flexible approach to the changing demands an opportunities of the service
- Demonstrate a strong desire to improve performance and make a difference by focusing on the goals of the team that you manage.
- Exposure to verbal complaints.
- Exposure to highly confidential sensitive and contentious issues and situations.
Person Specification
Knowledge & Skills
Essential
- Evidence of working with people
- Good communication skills (written & oral)
- Ability to work as a team member.
- Ability to work under pressure.
- Able to present information, written and orally, in a clear and logical manner and maintain legible and accurate notes.
- Knowledge of and able to use Word, Powerpoint and Excel
- Good understanding of information governance
- Good organisation/prioritisation skills
- Ability to work independently.
- Use of electronic clinical records systems.
Desirable
- Advanced computer/IT skills
Qualifications
Essential
- Educated to degree level or equivalent experience.
- Committed to own personal development.
Experience
Essential
- Experience of working in complex, multi-functional teams
- Experience of working in support of senior management teams
- Experience of record keeping
- Operational experience in a managerial role.
- Staff management including objective setting and appraisal, performance review & people development.
- Experience of electronic record systems such as emis
- Experience in dealing with complaints.
- Data collection and Audit methods
Desirable
- Experience working in the NHS.
- Experience of working with clinicians and healthcare professionals
- Experience of improving levels of patient experience and satisfaction
- Familiarity with medical terminology
- Budget Management
Other
Essential
- Leadership and motivational skills
- Professional attitude
- Motivated and enthusiastic
- Sensitive, empathetic manner
- Positive and innovative in attitude
- Able to drive, has a car and is able to drive to multiple locations in a day.
- Ability to deliver changing objectives.
- A positive and flexible approach to the changing demands an opportunities of the service
- Demonstrate a strong desire to improve performance and make a difference by focusing on the goals of the team that you manage.
- Exposure to verbal complaints.
- Exposure to highly confidential sensitive and contentious issues and situations.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
