First Community Health and Care

Subject Access Request Co-ordinator

Information:

This job is now closed

Job summary

We have an exciting and challenging opportunity to work within the Patient Safety and Quality Team as the Subject Access Request Co-Ordinator.

The post holder assures all Subject Access Requests (SARs) under the General Data Protection Regulations (GDPR) and Data Protection Act 2018 (DPA18) are dealt with appropriately and within designated timescales.

This is a hybrid role with the opportunity to work at home and in the office 14 hours per week.

Main duties of the job

To co-ordinate and respond to Subject Access requests (SARs) within timescales.

To deal with all enquiries and concerns relating to SARS raised.

To liaise with teams/departments in order to process SAR requests.

Preparing appropriate and well written correspondence.

Be able to constantly re-prioritise with fluctuating volumes of work and be resilient in difficult and/or sensitive situations involving conflict, bereavement and challenge.

Communicate, advise and guide on SARs matters with senior management and clinical staff.

Liaise with external organisations as required.

Excellent interpersonal communication and diplomacy skills.

Frequent communication with a wide range of staff and external contacts, both verbal, written and presentations as required. Groups of people to include:

Internal:

Clinical staff, non-clinical staff, managers and members of the board.

External:

Patients, Information Commissioners Office, police, solicitors, coroners, contractors and GP practices.

About us

Do you want to be part of an organisation that is committed to providing first rate care and services to its local community?

First Community is a CQC rated Good staff owned social enterprise, which delivers NHS community services to residents across East Surrey and in parts of West Sussex.

First Community is a great place to work, everyone here has a voice and is supported to develop their career to its full potential. We offer all our staff: NHS terms and conditions, high quality training and development opportunities, flexible working to enable a good work life balance, an inclusive and friendly work environment, an NHS pension, flexible retirement options and employee benefits including a car salary sacrifice scheme.

First Community values diversity and inclusion and is committed to the recruitment and retention of under-represented minority groups. We particularly welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities.

Sustainability is integral to First Community achieving the NHS Net Zero target. All staff are therefore actively encouraged and supported to implement new ways of working within their field of expertise.

Applicants are advised to apply early as we reserve the right to close the advert prior to the advertised closing date should we receive a large number of applications.

Details

Date posted

26 May 2023

Pay scheme

Agenda for change

Band

Band 4

Salary

£25,147 to £27,596 a year + 5% HCAS, pro rata, pa

Contract

Fixed term

Duration

11 months

Working pattern

Part-time, Flexible working, Home or remote working

Reference number

B9078-FC861

Job locations

First Community Health & Care

Bonehurst Road

Redhill

RH1 5EL


Job description

Job responsibilities

The successful applicant will work within the Clinical Governance team, with the responsibility of ensuring all Subject Access Requests (SARs) under the General Data Protection Regulations (GDPR) and Data Protection Act 2018 (DPA18) are dealt with appropriately and within designated timescales.

Full job description can be found under supporting documents

Job description

Job responsibilities

The successful applicant will work within the Clinical Governance team, with the responsibility of ensuring all Subject Access Requests (SARs) under the General Data Protection Regulations (GDPR) and Data Protection Act 2018 (DPA18) are dealt with appropriately and within designated timescales.

Full job description can be found under supporting documents

Person Specification

Qualifications

Essential

  • GCSE Maths and English or equivalent
  • NVQ Level 3 or equivalent relevant experience

Desirable

  • GDPR Foundation level

Experience

Essential

  • Knowledge of Information Governance and more specifically the GDPR.
  • Experience of working at different levels within an organisation.
  • Computer literate and proficient knowledge of Microsoft Office packages
  • Information management
  • Subject Access Request process

Desirable

  • Experience of working within the healthcare sector
  • Practical experience of Subject Access Request process including strategies, policies and procedures.
  • An in-depth understanding and use of:
  • Common law duty of confidentiality
  • General Data Protection Regulations 2018
  • Access to Records Act 1990
  • NHS Code of Confidentiality
  • Knowledge of information governance and the SAR process.

Skills

Essential

  • High level of attention to detail.
  • Excellent interpersonal communication and diplomacy skills
  • Excellent organisational skills to be able to manage different work streams and variable deadlines.
  • The ability to deal effectively and credibly with all levels of staff, patients and external agencies.
  • Ability to suggest process improvements
  • Ability to balance priorities and progress multiple tasks
  • Proven ability to work and complete tasks independently

Desirable

  • Able to demonstrate organisation and prioritisation skills.

Personal Attributes

Essential

  • High level of personal motivation
  • Excellent interpersonal skills
  • Ability to set and work to deadlines under pressure.
  • Professional approach to working with individuals both internally and externally.
  • Diplomatic and commitment to customer-centred approach

Desirable

  • Flexible in work patterns
  • Persistent when initially unsuccessful
  • Commitment to public service values and ethics
Person Specification

Qualifications

Essential

  • GCSE Maths and English or equivalent
  • NVQ Level 3 or equivalent relevant experience

Desirable

  • GDPR Foundation level

Experience

Essential

  • Knowledge of Information Governance and more specifically the GDPR.
  • Experience of working at different levels within an organisation.
  • Computer literate and proficient knowledge of Microsoft Office packages
  • Information management
  • Subject Access Request process

Desirable

  • Experience of working within the healthcare sector
  • Practical experience of Subject Access Request process including strategies, policies and procedures.
  • An in-depth understanding and use of:
  • Common law duty of confidentiality
  • General Data Protection Regulations 2018
  • Access to Records Act 1990
  • NHS Code of Confidentiality
  • Knowledge of information governance and the SAR process.

Skills

Essential

  • High level of attention to detail.
  • Excellent interpersonal communication and diplomacy skills
  • Excellent organisational skills to be able to manage different work streams and variable deadlines.
  • The ability to deal effectively and credibly with all levels of staff, patients and external agencies.
  • Ability to suggest process improvements
  • Ability to balance priorities and progress multiple tasks
  • Proven ability to work and complete tasks independently

Desirable

  • Able to demonstrate organisation and prioritisation skills.

Personal Attributes

Essential

  • High level of personal motivation
  • Excellent interpersonal skills
  • Ability to set and work to deadlines under pressure.
  • Professional approach to working with individuals both internally and externally.
  • Diplomatic and commitment to customer-centred approach

Desirable

  • Flexible in work patterns
  • Persistent when initially unsuccessful
  • Commitment to public service values and ethics

Employer details

Employer name

First Community Health and Care

Address

First Community Health & Care

Bonehurst Road

Redhill

RH1 5EL


Employer's website

https://www.firstcommunityhealthcare.co.uk/ (Opens in a new tab)


Employer details

Employer name

First Community Health and Care

Address

First Community Health & Care

Bonehurst Road

Redhill

RH1 5EL


Employer's website

https://www.firstcommunityhealthcare.co.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Clinical Governance Manager and Privacy Officer

Linda Warnes

Linda.warnes@nhs.net

Details

Date posted

26 May 2023

Pay scheme

Agenda for change

Band

Band 4

Salary

£25,147 to £27,596 a year + 5% HCAS, pro rata, pa

Contract

Fixed term

Duration

11 months

Working pattern

Part-time, Flexible working, Home or remote working

Reference number

B9078-FC861

Job locations

First Community Health & Care

Bonehurst Road

Redhill

RH1 5EL


Supporting documents

Privacy notice

First Community Health and Care's privacy notice (opens in a new tab)