Job summary
An exciting
and challenging opportunity to work within the Patient Safety and Quality Team
as the Subject Access Request Co-Ordinator. The post holder assures all Subject
Access Requests (SARs) under the General Data Protection Regulations (GDPR) and
Data Protection Act 2018 (DPA18) are dealt with appropriately and within
designated timescales.
Main duties of the job
· To co-ordinate and respond to Subject Access requests (SARs) within
timescales.
· To deal with all enquiries and concerns relating to SARS raised.
· To liaise with teams/departments in order to process SAR requests.
· Preparing appropriate and well written correspondence.
· Be able to constantly re-prioritise with fluctuating volumes of work and
be resilient in difficult and/or sensitive situations involving conflict,
bereavement and challenge.
· Communicate, advise and guide on SAR’s matters with senior management
and clinical staff.
· Liaise with external organisations as required.
· Excellent interpersonal communication and diplomacy skills.
· Frequent communication with a wide range of staff and external contacts,
both verbal, written and presentations as required. Groups of people to include:
Internal
· Clinical staff, non-clinical staff, managers and members of the board.
External
· Patients, Information Commissioner’s Office, police, solicitors, coroners,
contractors and GP practices.
About us
Do you want to be part of an organisation that is committed
to providing first rate care and services to its local community?
First Community is a CQC rated Outstanding staff owned
social enterprise, which delivers NHS community services to residents across
east Surrey and in parts of West Sussex.
First Community is a great place to work and our CQC rating
puts us among the top two % of organisations providing outstanding NHS care in
the country. Everyone here has a voice and is supported to develop their career
to its full potential. We offer all our staff: NHS terms and conditions, high
quality training and development opportunities, flexible working to enable a
good work life balance, an inclusive and friendly work environment, an NHS
pension, flexible retirement options and employee benefits including a car
salary sacrifice scheme.
First Community values diversity and inclusion and is
committed to the recruitment and retention of under-represented minority
groups. We particularly welcome applications from black, Asian and minority
ethnic candidates, LGBTQ+ candidates and candidates with disabilities.
If you are offered a position with us, we will contact you
to discuss the process and try to make your onboarding journey as quick and
smooth as possible.
Job description
Job responsibilities
The successful applicant will work within the Clinical
Governance team, with the responsibility of ensuring all Subject Access
Requests (SARs) under the General Data Protection Regulations (GDPR) and Data
Protection Act 2018 (DPA18) are dealt with appropriately and within designated
timescales.
The post holder will liaise with the Clinical
Governance Manager providing updates and report of complex subject access
requests and maintain internal records.
Assisting the Patient Safety & Quality Team
with general administration tasks.
Please see attached for full job description.
Job description
Job responsibilities
The successful applicant will work within the Clinical
Governance team, with the responsibility of ensuring all Subject Access
Requests (SARs) under the General Data Protection Regulations (GDPR) and Data
Protection Act 2018 (DPA18) are dealt with appropriately and within designated
timescales.
The post holder will liaise with the Clinical
Governance Manager providing updates and report of complex subject access
requests and maintain internal records.
Assisting the Patient Safety & Quality Team
with general administration tasks.
Please see attached for full job description.
Person Specification
Personal attributes
Essential
- High level of personal motivation
- Excellent interpersonal skills
- Ability to set and work to deadlines under pressure.
- Professional approach to working with individuals both internally and externally.
- Diplomatic and commitment to customer-centred approach.
Desirable
- Flexible in work patterns
- Persistent when initially unsuccessful
- Commitment to public service values and ethics
Skills and Abilities
Essential
- High level of attention to detail.
- Excellent interpersonal communication and diplomacy skills
- Excellent organisational skills to be able to manage different work streams and variable deadlines.
- The ability to deal effectively and credibly with all levels of staff, patients and external agencies.
- Ability to suggest process improvements
- Ability to balance priorities and progress multiple tasks
- Proven ability to work and complete tasks independently
Desirable
- Able to demonstrate organisation and prioritisation skills.
Experience
Essential
- Knowledge of Information Governance and more specifically the GDPR.
- Experience of working at different levels within an organisation.
- Computer literate and proficient knowledge of Microsoft Office packages
- Information management
- Subject Access Request process
Desirable
- Experience of working within the healthcare sector
- Practical experience of Subject Access Request process including strategies, policies and procedures.
- An in-depth understanding and use of: Common law duty of confidentiality, General Data Protection Regulations 2018, Access to Records Act 1990, NHS Code of Confidentiality and Knowledge of information governance and the SAR process.
Other
Essential
- It is an essential requirement of the role that the post holder has a valid driving licence and has access to a car which can be used for work purposes.
- Able to attend conferences, meetings and training
Qualifications
Essential
- GCSE Maths and English or equivalent
- NVQ Level 3 or equivalent relevant experience
Desirable
Person Specification
Personal attributes
Essential
- High level of personal motivation
- Excellent interpersonal skills
- Ability to set and work to deadlines under pressure.
- Professional approach to working with individuals both internally and externally.
- Diplomatic and commitment to customer-centred approach.
Desirable
- Flexible in work patterns
- Persistent when initially unsuccessful
- Commitment to public service values and ethics
Skills and Abilities
Essential
- High level of attention to detail.
- Excellent interpersonal communication and diplomacy skills
- Excellent organisational skills to be able to manage different work streams and variable deadlines.
- The ability to deal effectively and credibly with all levels of staff, patients and external agencies.
- Ability to suggest process improvements
- Ability to balance priorities and progress multiple tasks
- Proven ability to work and complete tasks independently
Desirable
- Able to demonstrate organisation and prioritisation skills.
Experience
Essential
- Knowledge of Information Governance and more specifically the GDPR.
- Experience of working at different levels within an organisation.
- Computer literate and proficient knowledge of Microsoft Office packages
- Information management
- Subject Access Request process
Desirable
- Experience of working within the healthcare sector
- Practical experience of Subject Access Request process including strategies, policies and procedures.
- An in-depth understanding and use of: Common law duty of confidentiality, General Data Protection Regulations 2018, Access to Records Act 1990, NHS Code of Confidentiality and Knowledge of information governance and the SAR process.
Other
Essential
- It is an essential requirement of the role that the post holder has a valid driving licence and has access to a car which can be used for work purposes.
- Able to attend conferences, meetings and training
Qualifications
Essential
- GCSE Maths and English or equivalent
- NVQ Level 3 or equivalent relevant experience
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
