First Community Health and Care

Office Co-Ordinator

The closing date is 08 April 2026

Job summary

We are looking for an experienced, enthusiastic and motivated person to support the leadership of our busy Therapies Admin team, alongside our B5 Administration Lead.

You should be able to use your own initiative, enjoy dealing with the public and working under pressure as part of a friendly team.

This post will be based at our new Community Health Hub at Consort House in Redhill. To maintain competency we require our staff work to across all FCHC locations where we provide therapy services such as Caterham Dene Hospital, so you will be required to work from there on occasion.

Clinics run between 08:00 and 19:00 Monday to Friday so working pattern will need to accommodate this alongside current staff.

Interviews will be held on 21 April 2026.

Main duties of the job

This post holder is expected to co-ordinate and monitor the full administrative service for the therapy teams, under the guidance of the administrative lead. At times you will be expected to step into the administrator lead role, in order to provide cover during staff shortage and to support your team.

You will be the first point of contact for the admin team with any queries and for support with demanding or unhappy patients. You will also be expected to ensure that clinics are effectively managed and appointments are utilised effectively to contribute to the management of waiting lists.

You will provide supervision for the administration team, undertaking regular one to one meetings and annual achievement reviews. You will also be involved in service development and the updating and maintenance of efficient processes for the admin team and ensuring accurate collection and recording of data.

Staff need to be on site for this role but there is the potential for hybrid working, dependant on service need. Hybrid working arrangements would be discussed and agreed with the successful applicant based on WTE hours.

About us

Do you want to be part of an organisation recognised as one of the top community providers to work for in the country, delivering high quality NHS care? (2025 Staff Survey results)

First Community is a staff owned social enterprise rated Good by CQC, which delivers NHS community services across east Surrey and parts of West Sussex. We are looking for individuals who share our values First-rate care, First-rate people, First-rate value.

First Community is a great place to work, everyone has a voice and is supported to develop their career to its full potential. We offer all our staff: NHS terms and conditions, high quality training and development opportunities, flexible working to enable a good work life balance, an inclusive and friendly work environment, NHS pension, flexible retirement options and various employee benefits.

Please talk to us before applying or at interview about the flexibility you need. We may not be able to meet your needs exactly, but we do promise to fully consider your request and meet your needs where possible. Flexible working options may vary depending on the role.

At First Community we welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities. All applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments.

Sustainability is integral to First Community achieving the NHS Net Zero target.

Date posted

25 March 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£28,392 to £31,157 a year +5% HCAS per annum, pro rata

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

B9078-FC1091

Job locations

First Community Health & Care C I C

Queensway

Redhill

RH1 1YB

The Caterham Dene Hospital

Church Road

Caterham

Surrey

CR3 5RA

Job description

Job responsibilities

The post holder will:

Co-ordinate, monitor and assist in the provision of the full administrative service for therapy services.
Work in any of the Therapy Departments within First Community Health & Care.
Assist in the development and maintenance of efficient processes in relation to the collection and recording of data.
Be a Super User for Emis information System.
Supervise and manage on a day-to-day basis the other administration staff within the Therapies clerical team.
Assist with planning and administering clinic schedules (including late clinics).

When completing your application please refer to both the Application Guide and full Job Description & Person Specification - these can be found under supporting documents.

Job description

Job responsibilities

The post holder will:

Co-ordinate, monitor and assist in the provision of the full administrative service for therapy services.
Work in any of the Therapy Departments within First Community Health & Care.
Assist in the development and maintenance of efficient processes in relation to the collection and recording of data.
Be a Super User for Emis information System.
Supervise and manage on a day-to-day basis the other administration staff within the Therapies clerical team.
Assist with planning and administering clinic schedules (including late clinics).

When completing your application please refer to both the Application Guide and full Job Description & Person Specification - these can be found under supporting documents.

Person Specification

Experience

Essential

Significant experience of working in an administrative environment including managing a booking system and ensuring optimisation of appointments, to ensure efficiency of service.

Desirable

Ability to complete tasks with minimal supervision.
Experience of managing a small team of people.
Experience of working in a healthcare environment.
Experience of creating purchase orders and ordering equipment or stationery.

Other

Essential

Organised with good time management.
Abilit to york as a team member.
Ability to work independently.
Ability to work under pressure and work to tight deadlines.
Trustworthy and reliable; able to maintain confidentiality and trust.
Proactive and committed.
Presentable appearance.
Good time keeping.

Skills

Essential

Excellent communication and interpersonal skills with the ability to prioritise own workload and act on initiative.
Excellent customer service and interpersonal skills, both written and verbal.
Ability to build effective working relationships with all staff.
Ability to manage conflicting priorities with a varied and unpredictable workload.

Desirable

Keyboard Skills.
Evidence of literacy and numeracy skills.
Touch typing.
Independent thinker with demonstrated good judgement, problem-solving and analytical skills.

Knowledge

Essential

Use of Microsoft packages (Outlook, Excel, word and PowerPoint).
Use of computerised booking system.

Desirable

Use of patient administration system eg. emis

Qualifications

Essential

GCSE Maths and English or equivalent

Desirable

ECDL or NVQ Level 3 in administration or a related subject or equivalent

Person Specification

Experience

Essential

Significant experience of working in an administrative environment including managing a booking system and ensuring optimisation of appointments, to ensure efficiency of service.

Desirable

Ability to complete tasks with minimal supervision.
Experience of managing a small team of people.
Experience of working in a healthcare environment.
Experience of creating purchase orders and ordering equipment or stationery.

Other

Essential

Organised with good time management.
Abilit to york as a team member.
Ability to work independently.
Ability to work under pressure and work to tight deadlines.
Trustworthy and reliable; able to maintain confidentiality and trust.
Proactive and committed.
Presentable appearance.
Good time keeping.

Skills

Essential

Excellent communication and interpersonal skills with the ability to prioritise own workload and act on initiative.
Excellent customer service and interpersonal skills, both written and verbal.
Ability to build effective working relationships with all staff.
Ability to manage conflicting priorities with a varied and unpredictable workload.

Desirable

Keyboard Skills.
Evidence of literacy and numeracy skills.
Touch typing.
Independent thinker with demonstrated good judgement, problem-solving and analytical skills.

Knowledge

Essential

Use of Microsoft packages (Outlook, Excel, word and PowerPoint).
Use of computerised booking system.

Desirable

Use of patient administration system eg. emis

Qualifications

Essential

GCSE Maths and English or equivalent

Desirable

ECDL or NVQ Level 3 in administration or a related subject or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

First Community Health and Care

Address

First Community Health & Care C I C

Queensway

Redhill

RH1 1YB

Employer's website

https://www.firstcommunityhealthcare.co.uk/ (Opens in a new tab)

Employer details

Employer name

First Community Health and Care

Address

First Community Health & Care C I C

Queensway

Redhill

RH1 1YB

Employer's website

https://www.firstcommunityhealthcare.co.uk/ (Opens in a new tab)