First Community Health and Care

Internal Bank Junior Technical Support Officer

The closing date is 23 March 2026

Job summary

Join a small, supportive IT team where you can grow, make an impact, and help frontline healthcare staff deliver exceptional community care. As a Junior Technical Support Officer, you will work closely with the team and helping users across the organisation get the most from their technology.

This bank role is perfect for someone eager to build a career in IT, someone who enjoys problem solving, talking to people, and learning new skills every day. You will gain hands on experience, work with supportive colleagues, and have opportunities to get involved in wider IT projects.

Main duties of the job

In this role, you will support the smooth running of the organisations mobile technology by helping staff with everyday device issues, keeping accurate records of equipment, and ensuring assets are deployed and used effectively. You will also collaborate with users and external suppliers to resolve basic technical problems, assist with small IT tasks, and contribute to wider team activities that keep systems reliable and staff supported.

About us

Do you want to be part of an organisation that was rated best provider of NHS care to work for nationwide? (2023 staff survey results)

First Community is a staff owned social enterprise rated Good by CQC, which delivers NHS community services across east Surrey and parts of West Sussex. We are looking for individuals who share our values First-rate care, First-rate people, First-rate value.

First Community is a great place to work, everyone has a voice and is supported to develop their career to its full potential. We offer all our staff: NHS terms and conditions, high quality training and development opportunities, flexible working to enable a good work life balance, an inclusive and friendly work environment, an NHS pension, flexible retirement options and various employee benefits.

Please talk to us before applying or at interview about the flexibility you need. We may not be able to meet your needs exactly, but we do promise to fully consider your request and meet your needs where possible. Please note, flexible working options may vary depending on the role.

At First Community we welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities. We ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments.

Sustainability is integral to First Community achieving the NHS Net Zero target.

Date posted

09 March 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year +5% HCAS, PRO RATA, PA

Contract

Bank

Working pattern

Flexible working

Reference number

B9078-FC1088

Job locations

First Community Health & Care C I C

Queensway

Redhill

RH1 1YB

Job description

Job responsibilities

The role will be reporting to the Head of IT. The role is responsible for maintaining accurate asset registers, providing support for IT assets, and supporting the team with the delivery of IT related projects. This includes liaising with users and third-party providers to provide a service that meets user needs and ensures that technology is correctly used within First Community Health and Care.

The full job description can be found under supporting documents.

Job description

Job responsibilities

The full job description can be found under supporting documents.

Person Specification

Qualifications

Essential

Basic standard of education to NVQ II level or equivalent experience

Desirable

Any IT related qualifications

Skills

Essential

Computer literate with excellent working knowledge of word processing, database and spreadsheet packages including Word and Excel
Proven ability with Data Processing
Analytical and good planning skills
Good problem-solving ability
Effective communication skills.

Desirable

Hands on Skills in replacing computer parts.
Ability for learning how to use new hardware and software quickly.
Interest in modern technology and IT in general.

Experience

Essential

Analysing spreadsheets and presenting information to people in an understandable format
General office administration
Some experience of IT or technology support

Desirable

NHS/ health services experience.
1-2 + yrs. Experience of working in a busy IT department managing multiple tasks, priorities, and deadlines.

Knowledge

Essential

Good interpersonal skills
Ability to work under pressure, using own initiatives to meet deadlines
Attention to detail
Process and procedure driven
Committed and enthusiastic

Desirable

Knowledge of medical and health services terminology
Knowledge of administration and configuration of windows desktop OS (Operating System).
Knowledge of administration of Active Directory.
Knowledge and experience of setting up and using A/V equipment.

Person Specification

Qualifications

Essential

Basic standard of education to NVQ II level or equivalent experience

Desirable

Any IT related qualifications

Skills

Essential

Computer literate with excellent working knowledge of word processing, database and spreadsheet packages including Word and Excel
Proven ability with Data Processing
Analytical and good planning skills
Good problem-solving ability
Effective communication skills.

Desirable

Hands on Skills in replacing computer parts.
Ability for learning how to use new hardware and software quickly.
Interest in modern technology and IT in general.

Experience

Essential

Analysing spreadsheets and presenting information to people in an understandable format
General office administration
Some experience of IT or technology support

Desirable

NHS/ health services experience.
1-2 + yrs. Experience of working in a busy IT department managing multiple tasks, priorities, and deadlines.

Knowledge

Essential

Good interpersonal skills
Ability to work under pressure, using own initiatives to meet deadlines
Attention to detail
Process and procedure driven
Committed and enthusiastic

Desirable

Knowledge of medical and health services terminology
Knowledge of administration and configuration of windows desktop OS (Operating System).
Knowledge of administration of Active Directory.
Knowledge and experience of setting up and using A/V equipment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

First Community Health and Care

Address

First Community Health & Care C I C

Queensway

Redhill

RH1 1YB

Employer's website

https://www.firstcommunityhealthcare.co.uk/ (Opens in a new tab)

Employer details

Employer name

First Community Health and Care

Address

First Community Health & Care C I C

Queensway

Redhill

RH1 1YB

Employer's website

https://www.firstcommunityhealthcare.co.uk/ (Opens in a new tab)