First Community Health and Care

Administrator/Receptionist

The closing date is 04 March 2026

Job summary

We are looking for an experienced, enthusiastic and motivated person to join our busy Therapies admin team. You should be able to use your own initiative, enjoy dealing with the public and working under pressure as part of a friendly team.

This post will be based at our new Community Health Hub at Consort House in Redhill. To maintain competency our staff work across all FCHC locations where we provide therapy services at times such as Caterham Dene Hospital.

This is a full time position, although part time hours would be considered, you will need to be able to work a minimum of 22.5 hours per week (0.6 WTE).

Clinics run between 08:00 and 19:00 Monday to Friday so working pattern will need to accommodate this alongside current staff.

Main duties of the job

Duties are varied and include booking appointments, dealing with telephone queries from patients and GPs, inputting and retrieval of data from a computerised booking system, as well as general office duties for the physiotherapy, podiatry, orthotics and corporate teams.

Excellent customer service skills are essential as this is a patient facing role and secretarial skills are an advantage.

Staff need to be on site for this patient facing role but there is the potential for hybrid working, dependant on service need. Hybrid working arrangements would be discussed and agreed with the successful applicant based on WTE hours.

About us

Do you want to be part of an organisation that was rated best provider of NHS care to work for nationwide? (2023 staff survey results)

First Community is a staff owned social enterprise rated Good by CQC, which delivers NHS community services across east Surrey and parts of West Sussex. We are looking for individuals who share our values First-rate care, First-rate people, First-rate value.

First Community is a great place to work, everyone has a voice and is supported to develop their career to its full potential. We offer all our staff: NHS terms and conditions, high quality training and development opportunities, flexible working to enable a good work life balance, an inclusive and friendly work environment, an NHS pension, flexible retirement options and various employee benefits.

Please talk to us before applying or at interview about the flexibility you need. We may not be able to meet your needs exactly, but we do promise to fully consider your request and meet your needs where possible. Please note, flexible working options may vary depending on the role.

At First Community we welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities. We ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments.

Sustainability is integral to First Community achieving the NHS Net Zero target.

Date posted

17 February 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year +5% HCAS per annum, pro rata

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

B9078-FC1080

Job locations

Consort House

Queensway

Redhill

RH1 1YB

The Caterham Dene Hospital

Church Road

Caterham

Surrey

CR3 5RA

Job description

Job responsibilities

The post holder is responsible for:

Working on reception, greeting visitors checking them into clinics and answering queries.
Providing full clerical support to the place-based therapy department.
General administrative support to the organisation e.g. ordering supplies, stationery, patient specific appliances.
Booking clinics using the EMIS system, maximising all clinic slots.
Assisting in the development and maintenance of efficient processes in relation to the collection and recording of data.
Working across sites within First Community Health & Care as required.
Assisting with planning and administering clinic schedules (including late clinics).
Delivering a high level of customer service both face to face and via the telephone whilst maintaining confidentiality at all times.

When completing your application please refer to both the Application Guide and full Job Description & Person Specification - these can be found under supporting documents.

Job description

Job responsibilities

The post holder is responsible for:

Working on reception, greeting visitors checking them into clinics and answering queries.
Providing full clerical support to the place-based therapy department.
General administrative support to the organisation e.g. ordering supplies, stationery, patient specific appliances.
Booking clinics using the EMIS system, maximising all clinic slots.
Assisting in the development and maintenance of efficient processes in relation to the collection and recording of data.
Working across sites within First Community Health & Care as required.
Assisting with planning and administering clinic schedules (including late clinics).
Delivering a high level of customer service both face to face and via the telephone whilst maintaining confidentiality at all times.

When completing your application please refer to both the Application Guide and full Job Description & Person Specification - these can be found under supporting documents.

Person Specification

Skills

Essential

Good communication and interpersonal skills
Keyboard skills
Evidence of literacy and numeracy skills
Touch typing
Independent thinker with demonstrated good judgement, problem-solving and analytical skills.

Desirable

Ability to demonstrate a high level of initiative.

Knowledge

Essential

Use of Microsoft packages (Outlook, Excel, Word and PowerPoint)

Desirable

Use of computerised booking system
Use of patient administration system eg. emis

Other

Essential

Organised with good time management
Ability to work as a team member
Ability to work independently
Ability to work under pressure and work to tight deadlines
Trustworthy and reliable
Proactive and committed
Presentable appearance

Experience

Desirable

Experience of working in an administrative environment

Qualifications

Essential

GCSE Maths and English or equivalent (grade C or grade 4)

Desirable

NVQ III or equivalent

Person Specification

Skills

Essential

Good communication and interpersonal skills
Keyboard skills
Evidence of literacy and numeracy skills
Touch typing
Independent thinker with demonstrated good judgement, problem-solving and analytical skills.

Desirable

Ability to demonstrate a high level of initiative.

Knowledge

Essential

Use of Microsoft packages (Outlook, Excel, Word and PowerPoint)

Desirable

Use of computerised booking system
Use of patient administration system eg. emis

Other

Essential

Organised with good time management
Ability to work as a team member
Ability to work independently
Ability to work under pressure and work to tight deadlines
Trustworthy and reliable
Proactive and committed
Presentable appearance

Experience

Desirable

Experience of working in an administrative environment

Qualifications

Essential

GCSE Maths and English or equivalent (grade C or grade 4)

Desirable

NVQ III or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

First Community Health and Care

Address

Consort House

Queensway

Redhill

RH1 1YB

Employer's website

https://www.firstcommunityhealthcare.co.uk/ (Opens in a new tab)

Employer details

Employer name

First Community Health and Care

Address

Consort House

Queensway

Redhill

RH1 1YB

Employer's website

https://www.firstcommunityhealthcare.co.uk/ (Opens in a new tab)