Administrator

First Community Health and Care

This job is now closed

Job summary

Children and Family Health Surrey is made up of three partnering organisations; First Community Health and Care (FCHC), CSH Surrey and Surrey and Borders Partnership NHS Foundation Trust (SABP).

Together, we provide one Surrey-wide community health service for children and young people from 0 to 19 years of age and their families and carers.

Hours: 37.5 hours per week over 5 days. Job share and part time hours would be considered for suitable candidate/s.

Interviews will be held on: 29 November 2024

Main duties of the job

First Community Health and Care is looking for a motivated individual to join our team of Paediatric Therapy clerical officers.

The clerical staff are led by the admin lead and support a team of Paediatric Speech and Language Therapists, Paediatric Occupational Therapists and Paediatric Physiotherapists who all work in the community. The role is based at Orchard House in Salfords, covering administrative and receptionist duties for the therapy admin team.

You will need to work independently, as well as part of a team. You will need to work well under pressure and be adaptable to the changing demands of the service. Previous experience in NHS, or with children with additional needs or reception/admin roles and the use of our electronic patient record system EMIS is desirable.

Duties include booking appointments, generating letters to parents and other professionals, scanning and uploading of documents, monitoring shared inboxes and forwarding messages to the appropriate person, in a timely manner.

You will need to be computer literate and competent with Microsoft Office, Work, Excel and Outlook and possess accurate data entry skills. You will need to have excellent communication and customer relations skills and be able to work in an open plan office or reception area without being distracted.

We are very friendly and supportive; we work very closely with our therapists, team leads and service manager and look forward to welcoming the right person into our team.

About us

Do you want to be part of an organisation that was rated best provider of NHS care to work for nationwide? (2023 staff survey results)

First Community is a staff owned social enterprise rated Good by CQC, which delivers NHS community services across east Surrey and parts of West Sussex. We are looking for individuals who share our values First-rate care, First-rate people, First-rate value.

First Community is a great place to work, everyone has a voice and is supported to develop their career to its full potential. We offer all our staff: NHS terms and conditions, high quality training and development opportunities, flexible working to enable a good work life balance, an inclusive and friendly work environment, an NHS pension, flexible retirement options and various employee benefits.

Please talk to us before applying or at interview about the flexibility you need. We may not be able to meet your needs exactly, but we do promise to fully consider your request and meet your needs where possible. Please note, flexible working options may vary depending on the role.

At First Community we welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities. We ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments.

Sustainability is integral to First Community achieving the NHS Net Zero target.

Date posted

04 November 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year + 5% HCAS per annum, pro rata

Contract

Permanent

Working pattern

Full-time, Part-time, Job share, Flexible working

Reference number

B9078-FC1002

Job locations

First Community Health & Care

Bonehurst Road

Redhill

RH1 5EL

Job description

Job responsibilities

The post holder is responsible for providing comprehensive administrative and reception services to Childrens Services. As front-line staff, a high level of customer service is expected at all times, both face to face and via the telephone.

When completing your application please refer to both the Application Guide and full Job Description - these can be found under supporting documents.

Job description

Job responsibilities

When completing your application please refer to both the Application Guide and full Job Description - these can be found under supporting documents.

Person Specification

Other

Essential

Ability to maintain confidentiality and trust.
Used to working in a busy environment with interruptions.
Kind, professional, calm and efficient manner.
Ability to work on own initiative and organise own workload without supervision working to tight and often changing timescales.
The ability to work as part of a team.
Trustworthy and reliable.
Proactive and committed.
Presentable appearance.

Qualifications

Essential

GCSE Maths and English or equivalent.

Desirable

ECDL or NVQ III Equivalent.

Knowledge

Essential

Numeracy and literacy skills.
Excellent IT skills; Microsoft Word and Outlook to an Intermediate/ high level; with a working knowledge of Excel and PowerPoint.
Ability to organise and prioritise work, a flexible approach to work and positive response to change.
Ability to work to tight deadlines.
Ability to demonstrate a high level of initiative.
Independent thinker with demonstrated good judgement, problem-solving and analytical skills.
Ability to work under pressure and to meet deadlines.
Good time management.

Experience

Essential

Experience of working in an administrative environment or staffing reception.
Experience of dealing with other organisations.
Experience of dealing with complex workloads.
Experience of working with a diverse group of people at all levels.

Desirable

Experience of working in the NHS.
Experience of working with children and young people.
Experience of working with children and young people with additional needs.

Skills

Essential

Excellent written and verbal communication skills.
Excellent interpersonal skills.
Excellent customer relations skills.
Clear communicator with the ability to relay information concisely and accurately.
Ability to maintain confidentiality at all times.
Ability to respond to people at all levels in own and partner organisations.
Excellent IT and keyboard skills.

Person Specification

Other

Essential

Ability to maintain confidentiality and trust.
Used to working in a busy environment with interruptions.
Kind, professional, calm and efficient manner.
Ability to work on own initiative and organise own workload without supervision working to tight and often changing timescales.
The ability to work as part of a team.
Trustworthy and reliable.
Proactive and committed.
Presentable appearance.

Qualifications

Essential

GCSE Maths and English or equivalent.

Desirable

ECDL or NVQ III Equivalent.

Knowledge

Essential

Numeracy and literacy skills.
Excellent IT skills; Microsoft Word and Outlook to an Intermediate/ high level; with a working knowledge of Excel and PowerPoint.
Ability to organise and prioritise work, a flexible approach to work and positive response to change.
Ability to work to tight deadlines.
Ability to demonstrate a high level of initiative.
Independent thinker with demonstrated good judgement, problem-solving and analytical skills.
Ability to work under pressure and to meet deadlines.
Good time management.

Experience

Essential

Experience of working in an administrative environment or staffing reception.
Experience of dealing with other organisations.
Experience of dealing with complex workloads.
Experience of working with a diverse group of people at all levels.

Desirable

Experience of working in the NHS.
Experience of working with children and young people.
Experience of working with children and young people with additional needs.

Skills

Essential

Excellent written and verbal communication skills.
Excellent interpersonal skills.
Excellent customer relations skills.
Clear communicator with the ability to relay information concisely and accurately.
Ability to maintain confidentiality at all times.
Ability to respond to people at all levels in own and partner organisations.
Excellent IT and keyboard skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.