Job summary
Join Our Team as a Quality, Safety and Improvement Lead!
Are you passionate about making a difference in healthcare? At CSH Surrey, we are dedicated to helping people live the healthiest lives they can in their communities. As a Quality, Safety and Improvement Lead, you will be the subject matter expert in all aspects of Quality Improvement, Patient Experience, Patient Safety, and Clinical Effectiveness. You will lead a compassionate and professional team, providing leadership and support to ensure the highest standards of care.
Why work with us? Since 2006, we have partnered with the NHS and social care to transform local community health services. Our organisation belongs to our people, and every employee has a voice in shaping the services we provide. We are part of an Integrated Care System, working collectively to improve the health of the local population and ensure high-quality services.
Join us and be a part of a team that truly cares about making a difference. We look forward to welcoming you to CSH Surrey!
- Interviews will be held on the 30th of June 2025.
- Band 8a Salary: starting from £57,888 to £64,880 per annum pro rata, and inclusive of the 5% HCAS (based on the 2025/26 pay scale).*
*Please note that depending
on your start date, your pay may reflect the 2024/25 pay scale initially: starting from £55,877 to £62,626 per annum pro rata, and inclusive of the 5% HCAS. Once the new pay scale is in effect, your backdated pay will be processed.
Main duties of the job
As the Quality, Safety and Improvement Lead, you will provide compassionate and professional leadership to all staff within your sphere of clinical responsibility, acting as a responsible, visible, accessible, and accountable role model.You will have line management responsibility and professional leadership for the Quality, Safety and Improvement Team, influencing and negotiating quality improvements that contribute to CSH Surrey's priorities.
You will ensure effective planning and cover arrangements to maintain operational cover within the team and uphold quality, safety, and improvement standards.Leading specific programmes of work to develop and support CSH Surreys strategy for Patient Safety and Harm Free Care,you will provide leadership and assurance in the day-to-day management of incidents, complaints, and risk.
Championing patients as partners in care, you will oversee quality, safety, and improvement investigations and improvement plans.You will also champion a Just Culture across CSH Surrey as part of the implementation of the PSIRF plan and strategy. Additionally, you will have delegated responsibility to be the contact for the organisation regarding coroners communications, overseeing, preparing, and supporting all coroners enquiries.
Please see the attached job description for more
details and requirements for the role.
About us
CSH Surrey are part of the NHS and are Surreys largest and longest
established NHS community services provider, so our 1500+ employees get
NHS pay and pensions, and also receive the Fringe High-Cost Allowance of
5%.
Our staff enjoy excellent training and development opportunities, including the
care certificate, apprenticeships, numeracy and literacy courses, access to
the Nursing Associate programme, and a wide variety of management and
leadership courses and programmes.
We CARE about our staff though through our values of Compassion,
Accountability, Respect and Excellence. Our active employee council called
The Voice, elect employee representatives to ensure colleagues' voices are
heard at Board level.
CSH is a diverse organisation, if you are a passionate, person-focused
individual then apply to join CSH Surrey today!
We welcome candidates from
all backgrounds who meet the essential criteria of the job you are applying for
and if you require any reasonable adjustments, please contact the named
individual for this advert, or our recruitment team.
Job description
Job responsibilities
Leadership and Management:Provide compassionate and professional leadership to all staff within their sphere of clinical responsibility, acting as a responsible, visible, accessible, and accountable role model. Provide line management responsibility and professional leadership for the Quality, Safety, and Improvement Team.
Quality Improvement:Lead on specific programs of work to develop and support CSH Surreys strategy for Patient Safety and Harm-Free Care. Champion patients as partners in care, including quality, safety, and improvement investigations and improvement plans.
Incident and Risk Management:Provide leadership and assurance in the day-to-day management of incidents, complaints, and risk. Ensure CSH Surrey has identified systems for delivering Duty of Candour.
Regulatory Compliance:Support the Director of Quality and Chief Nurse in coordinating on-site inspections by external quality regulators. Foster and maintain robust and effective relationships with CQC and ICB.
Patient Safety:Act as one of the Patient Safety Specialists for CSH Surrey. Contribute to the development and ongoing monitoring of the CSH Surrey quality strategy and quality accounts.
Stakeholder Engagement:Develop a program of activities in partnership with adult operational services to ensure active participation in Quality and Safety improvement projects. Ensure meaningful multidisciplinary involvement across all stakeholders.
Reporting and Communication:Assist the Deputy Director of Quality and Deputy Chief Nurse in the provision of verbal and written reports to CSH Surrey governance groups. Ensure clear communications and feedback to all stakeholders.
Education and Training:Initiate new programs of education and training to facilitate changes in practice. Advise CSH Surrey on all matters concerning Quality, Safety, and Improvement.
Please see the attached job description for more details and requirements for the role.
Job description
Job responsibilities
Leadership and Management:Provide compassionate and professional leadership to all staff within their sphere of clinical responsibility, acting as a responsible, visible, accessible, and accountable role model. Provide line management responsibility and professional leadership for the Quality, Safety, and Improvement Team.
Quality Improvement:Lead on specific programs of work to develop and support CSH Surreys strategy for Patient Safety and Harm-Free Care. Champion patients as partners in care, including quality, safety, and improvement investigations and improvement plans.
Incident and Risk Management:Provide leadership and assurance in the day-to-day management of incidents, complaints, and risk. Ensure CSH Surrey has identified systems for delivering Duty of Candour.
Regulatory Compliance:Support the Director of Quality and Chief Nurse in coordinating on-site inspections by external quality regulators. Foster and maintain robust and effective relationships with CQC and ICB.
Patient Safety:Act as one of the Patient Safety Specialists for CSH Surrey. Contribute to the development and ongoing monitoring of the CSH Surrey quality strategy and quality accounts.
Stakeholder Engagement:Develop a program of activities in partnership with adult operational services to ensure active participation in Quality and Safety improvement projects. Ensure meaningful multidisciplinary involvement across all stakeholders.
Reporting and Communication:Assist the Deputy Director of Quality and Deputy Chief Nurse in the provision of verbal and written reports to CSH Surrey governance groups. Ensure clear communications and feedback to all stakeholders.
Education and Training:Initiate new programs of education and training to facilitate changes in practice. Advise CSH Surrey on all matters concerning Quality, Safety, and Improvement.
Please see the attached job description for more details and requirements for the role.
Person Specification
Experience
Essential
- Experience in working with stakeholders to deliver projects that impact the wider health economy
- Examples of leading on patient safety improvement projects in a community provider setting
- Examples of leading multidisciplinary team projects including senior clinical staff
- Practical experience of change management or safety improvement
- Examples of facilitating collaborative working
- Proven planning and organising experience
- Significant experience of leading teams in a range of specialities
- Able to demonstrate the acquisition of additional specialist and in-depth leadership/ management knowledge (equivalent to masters level), through training and experience acquired over time.
Desirable
- Project Management Experience
Qualifications
Essential
- NMC/HCPC/AHP registered
- Educated to Masters level or equivalent experience
- Evidence of professional development
- Improvement methodology training
Desirable
- Leadership course, module or qualification
Skills
Essential
- Excellent interpersonal and communication skills and an ability to work in multi-disciplinary environments
-
- Compassionate leadership skills which promote credibility with clinical teams
-
- Highly developed negotiating and influencing skills, overcoming barriers to understanding and acceptance, and reaching agreements
-
- Knowledge of complex administrative and data processes
- Ability to interpret and analyse complex facts and situations
- Advanced knowledge of acute provider
- Ability to produce regular reports for use internally and externally to the organisation
Desirable
- Understanding of broad NHS roles and responsibilities, structures and processes
- Experience of devising training and development plans to support sustainable change
-
- Knowledge of service improvement methodology/tools
Person Specification
Experience
Essential
- Experience in working with stakeholders to deliver projects that impact the wider health economy
- Examples of leading on patient safety improvement projects in a community provider setting
- Examples of leading multidisciplinary team projects including senior clinical staff
- Practical experience of change management or safety improvement
- Examples of facilitating collaborative working
- Proven planning and organising experience
- Significant experience of leading teams in a range of specialities
- Able to demonstrate the acquisition of additional specialist and in-depth leadership/ management knowledge (equivalent to masters level), through training and experience acquired over time.
Desirable
- Project Management Experience
Qualifications
Essential
- NMC/HCPC/AHP registered
- Educated to Masters level or equivalent experience
- Evidence of professional development
- Improvement methodology training
Desirable
- Leadership course, module or qualification
Skills
Essential
- Excellent interpersonal and communication skills and an ability to work in multi-disciplinary environments
-
- Compassionate leadership skills which promote credibility with clinical teams
-
- Highly developed negotiating and influencing skills, overcoming barriers to understanding and acceptance, and reaching agreements
-
- Knowledge of complex administrative and data processes
- Ability to interpret and analyse complex facts and situations
- Advanced knowledge of acute provider
- Ability to produce regular reports for use internally and externally to the organisation
Desirable
- Understanding of broad NHS roles and responsibilities, structures and processes
- Experience of devising training and development plans to support sustainable change
-
- Knowledge of service improvement methodology/tools
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
