Job summary
To
work as part of the Hotel Services team ensuring a clean and safe environment
through the delivery of a quality cleaning service, in compliance with CSH Schedules,
Procedures and Policies.
Service
of refreshments and snacks to patients, including providing assistance at meal
service.
To have
good communication links and provide customer service between Hotel Services, patients,
clinical teams, other co-owners, and visitors.
To
provide a general portering service, including the safe transportation of
persons and items around the Hospital.
Post
holder must be able to follow a schedule, but also work on own initiative.
Note: we do not offer UKVI sponsorship, and so all applicants require a
current right to work in the UK.
Main duties of the job
Vacuuming,
mopping, buffing floors and clearing spillages.
Damp dusting
fixtures, fittings, ledges and furniture.
High dusting.
Clean sinks,
baths, showers, w.c.s and fittings including dispensers & replenish
supplies.
Empty waste
bins, clean and replenish sacks. Ensure clinical waste is appropriately tagged.
Setting
dining tables and assist with patient meal service. Carry out ward beverage
rounds throughout the day, and serve snacks.
Clearing and
washing up following meal service. Ensure waste food is disposed of
appropriately.
The safe
movement of people and goods
Movement of Post, Parcels,Pharmacy Boxes, Furniture, Oxygen Cylinders
About us
CSH Surrey are part of the NHS and are Surreys largest and longest
established NHS community services provider, so our 1500+ employees get
NHS pay and pensions, and also receive the Fringe High-Cost Allowance of
5%.
Our staff enjoy excellent training and development opportunities, including the
care certificate, apprenticeships, numeracy and literacy courses, access to
the Nursing Associate programme, and a wide variety of management and
leadership courses and programmes.
We CARE about our staff though through our values of Compassion,
Accountability, Respect and Excellence. Our active employee council called
The Voice, elect employee representatives to ensure colleagues' voices are
heard at Board level.
CSH is a diverse organisation, if you are a passionate, person-focused
individual then apply to join CSH Surrey today!
We welcome candidates from
all backgrounds who meet the essential criteria of the job you are applying for
and if you require any reasonable adjustments, please contact the named
individual for this advert, or our recruitment team.
Job description
Job responsibilities
Principal
duties to include:
1.
To carry out duties as set out in the
Departmental/Ward Schedules & Procedures and NHS guidance to ensure a safe
and clean environment.
2.
Provide a clean and safe environment for patients, visitors
and co-owners in an efficient and timely manner.
3.
As Housekeeper duties will include:
- Vacuuming,
mopping, buffing floors and clearing spillages.
- Damp dusting
fixtures, fittings, ledges and furniture.
- High dusting.
- Clean sinks,
baths, showers, w.c.s and fittings including dispensers & replenish
supplies.
- Undertake
legionella flushing as required and record.
- Empty waste
bins, clean and replenish sacks. Ensure clinical waste is appropriately tagged.
- Spot clean
internal glass.
- Routine
curtain changing or following infection.
- Clean
telephones.
- Setting
dining tables and assist with patient meal service. Carry out ward beverage
rounds throughout the day, and serve snacks.
- Clearing and
washing up following meal service. Ensure waste food is disposed of
appropriately.
- Clean kitchen
including dishwasher and fridges. Check food is covered and dated ensure
stock rotation of ward provisions.
- Monitor &
record fridge temperatures daily.
- Completion of
cleaning check lists daily.
- Clean
housekeeping cupboard and equipment daily and store in a safe manner. Store
chemicals securely when not in use. Report any faults to the Supervisor. Launder
mops daily.
- Liaise with
ward manager to identify any additional cleans e.g. on patient discharge or
isolation rooms.
- Assist with
training and instructing of new or agency staff.
As a Porter, duties will include:
- The safe
movement of people and goods
- Patients in
wheelchairs and on trolleys
- Post and
parcels
- Pharmacy
boxes
- Specimens
- Waste
management
- Linen
- Meal Trolleys
- Furniture
- Equipment
- Gas Cylinders
- Security of
the building
4.
To provide a high standard of customer service to
all patients, visitors and staff. Assist with general enquiries. Ensure all
communication is conducted politely and clearly
5.
Ensure action is taken to promote the on-going
safety and security of the site including safe key handling, and alarming
building. When portering ensure the security of the building and undertake
locking and unlocking. Challenge inappropriate visitors.
6.
Respond to any portering requests which may be received
face to face or via phone/radio, in a timely manner.
7.
Ensure all equipment used during the course of
duties is in good working order, safe and clean.
8.
To act as advised in accordance with statutory
regulations relating to Health and Safety, COSHH, Fire Safety, Manual Handling,
Food Safety, Infection Control Policy, Safeguarding and NHS Guidance. Ensure
patient privacy and dignity is maintained at all times.
9.
To maintain up to date training by e-learning or
face to face sessions.
10.
Respond to the fire alarm and support the response
to the incident as instructed by the fire incident controller.
11.
To have a flexible approach to the delivery of
Hotel Services.
12.
To Assist with other Hotel Services Assistant functions
e.g. catering assistant if required and following appropriate training
Communication and Team Working
1.
Good
communication is required with the clinical teams to enhance patient care, and
making Nursing team aware of any patient dissatisfaction.
2.
To provide a high standard of customer service to
all patients, visitors and co-owners including a high standard of personal care
and uniform including the wearing of a name badge and ID at all times. Assist
with general enquiries. Ensuring all communication is conducted in a polite and
clear manner reflecting CSHs Values and Behaviours. Respond appropriately to
people who are behaving in a challenging manner.
3.
Attending
and participating in Hotel Services team meetings and corporate briefings.
4.
Report
any accidents, incidents, and building or equipment faults to your supervisor
or manager.
This job description is not
exhaustive and the post holder may be required to undertake such other duties
from time to time as are consistent with the responsibility of the grade.
Job description
Job responsibilities
Principal
duties to include:
1.
To carry out duties as set out in the
Departmental/Ward Schedules & Procedures and NHS guidance to ensure a safe
and clean environment.
2.
Provide a clean and safe environment for patients, visitors
and co-owners in an efficient and timely manner.
3.
As Housekeeper duties will include:
- Vacuuming,
mopping, buffing floors and clearing spillages.
- Damp dusting
fixtures, fittings, ledges and furniture.
- High dusting.
- Clean sinks,
baths, showers, w.c.s and fittings including dispensers & replenish
supplies.
- Undertake
legionella flushing as required and record.
- Empty waste
bins, clean and replenish sacks. Ensure clinical waste is appropriately tagged.
- Spot clean
internal glass.
- Routine
curtain changing or following infection.
- Clean
telephones.
- Setting
dining tables and assist with patient meal service. Carry out ward beverage
rounds throughout the day, and serve snacks.
- Clearing and
washing up following meal service. Ensure waste food is disposed of
appropriately.
- Clean kitchen
including dishwasher and fridges. Check food is covered and dated ensure
stock rotation of ward provisions.
- Monitor &
record fridge temperatures daily.
- Completion of
cleaning check lists daily.
- Clean
housekeeping cupboard and equipment daily and store in a safe manner. Store
chemicals securely when not in use. Report any faults to the Supervisor. Launder
mops daily.
- Liaise with
ward manager to identify any additional cleans e.g. on patient discharge or
isolation rooms.
- Assist with
training and instructing of new or agency staff.
As a Porter, duties will include:
- The safe
movement of people and goods
- Patients in
wheelchairs and on trolleys
- Post and
parcels
- Pharmacy
boxes
- Specimens
- Waste
management
- Linen
- Meal Trolleys
- Furniture
- Equipment
- Gas Cylinders
- Security of
the building
4.
To provide a high standard of customer service to
all patients, visitors and staff. Assist with general enquiries. Ensure all
communication is conducted politely and clearly
5.
Ensure action is taken to promote the on-going
safety and security of the site including safe key handling, and alarming
building. When portering ensure the security of the building and undertake
locking and unlocking. Challenge inappropriate visitors.
6.
Respond to any portering requests which may be received
face to face or via phone/radio, in a timely manner.
7.
Ensure all equipment used during the course of
duties is in good working order, safe and clean.
8.
To act as advised in accordance with statutory
regulations relating to Health and Safety, COSHH, Fire Safety, Manual Handling,
Food Safety, Infection Control Policy, Safeguarding and NHS Guidance. Ensure
patient privacy and dignity is maintained at all times.
9.
To maintain up to date training by e-learning or
face to face sessions.
10.
Respond to the fire alarm and support the response
to the incident as instructed by the fire incident controller.
11.
To have a flexible approach to the delivery of
Hotel Services.
12.
To Assist with other Hotel Services Assistant functions
e.g. catering assistant if required and following appropriate training
Communication and Team Working
1.
Good
communication is required with the clinical teams to enhance patient care, and
making Nursing team aware of any patient dissatisfaction.
2.
To provide a high standard of customer service to
all patients, visitors and co-owners including a high standard of personal care
and uniform including the wearing of a name badge and ID at all times. Assist
with general enquiries. Ensuring all communication is conducted in a polite and
clear manner reflecting CSHs Values and Behaviours. Respond appropriately to
people who are behaving in a challenging manner.
3.
Attending
and participating in Hotel Services team meetings and corporate briefings.
4.
Report
any accidents, incidents, and building or equipment faults to your supervisor
or manager.
This job description is not
exhaustive and the post holder may be required to undertake such other duties
from time to time as are consistent with the responsibility of the grade.
Person Specification
Qualifications
Essential
- Good basic education : literacy and basic numeric skills.
Desirable
- NVQ Level 1/2/3 Support Services: Cleaning
- or equivalent.
- To have be working towards Food Safety Certificate Foundation/Level 2
Experience
Essential
- Knowledge of various cleaning tasks including floor maintenance.
- Experience of working with the public in a customer facing environment
- Knowledge of Infection Prevention & Control, including National colour coding systems.
- Understanding of safe use of cleaning chemicals.
- Knowledge of COSHH regulations
Desirable
- Experience of cleaning processes.
- Previous experience of cleaning within a healthcare environment.
Person Specification
Qualifications
Essential
- Good basic education : literacy and basic numeric skills.
Desirable
- NVQ Level 1/2/3 Support Services: Cleaning
- or equivalent.
- To have be working towards Food Safety Certificate Foundation/Level 2
Experience
Essential
- Knowledge of various cleaning tasks including floor maintenance.
- Experience of working with the public in a customer facing environment
- Knowledge of Infection Prevention & Control, including National colour coding systems.
- Understanding of safe use of cleaning chemicals.
- Knowledge of COSHH regulations
Desirable
- Experience of cleaning processes.
- Previous experience of cleaning within a healthcare environment.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
