Job summary
CSH Surrey is looking for a motivated and passionate individual to help us project the views of patients and service users within our organisation. There is currently one vacancy available to work 15 hours per month (2 days). We would like to hear from individuals who not only represent but also believe in the value of diversity in our local population in Surrey. The Patient Safety Partner is a new role to strengthen the implementation of the National Patient Safety Strategy, hinged on the principles of compassionate involvement, insight, and improvement.
Patient Safety Partners (PSPs) will be actively involved in the design of safer healthcare at all levels in the organisation. This includes roles in safety governance e.g., sitting on relevant committees to support compliance monitoring and how safety issues should be addressed and providing appropriate challenge to ensure learning and change and in the development and implementation of relevant strategies and policies. The role is to ensure that the patient voice is heard within CSH Surrey with the purpose of improving safety and quality.
The PSP should ensure that any committee/group of which they are a member considers and prioritises the service user, patient, carer, and family perspective and champions a diversity of views.
The PSP will also need to comply with relevant policies and maintain strict confidentiality in respect to discussions and information when required.
Main duties of the job
The PSPs in CSH Surrey are the advocates and represents the voices of patients and service users.
It is essential that they have the ability to work with the leadership of the organisation and other stake holders to ensure care provided and improvements plans is geared towards the interest of patients.
They will sit on high level committees and panels to provide independence opinions and with the perspective of patients in mind.
For further details please refer to the full Job Description.
About us
CSH Surrey are part of the NHS and are Surreys largest and longest
established NHS community services provider, so our 1500+ employees get
NHS pay and pensions, and also receive the Fringe High-Cost Allowance of
5%.
Our staff enjoy excellent training and development opportunities, including the
care certificate, apprenticeships, numeracy and literacy courses, access to
the Nursing Associate programme, and a wide variety of management and
leadership courses and programmes.
We CARE about our staff though through our values of Compassion,
Accountability, Respect and Excellence. Our active employee council called
The Voice, elect employee representatives to ensure colleagues' voices are
heard at Board level.
CSH is a diverse organisation, if you are a passionate, person-focused
individual then apply to join CSH Surrey today!
We welcome candidates from
all backgrounds who meet the essential criteria of the job you are applying for
and if you require any reasonable adjustments, please contact the named
individual for this advert, or our recruitment team.
Job description
Job responsibilities
Principal Duties
Patients advocates and representatives.
The PSPs in CSH Surrey are the advocates and represents the voices of patients and service users. It is essential that they have the ability to work with the leadership of the organisation and other stake holders to ensure care provided and improvements plans is geared towards the interest of patients. They will sit on high level committees and panels to provide independence opinions and with the perspective of patients in mind.
Training
There is a requirement for PSPs to be trained in patient safety when needs are identified, and training is available. Where possible and appropriate this training will be with staff. Training will be designed to meet the individual needs of the Patient Safety Partner. PSPs will also be required to participate as trainers in training for other members of staff. Mandatory training may also be required, including in one or more of the following:
- Information governance
- Equality and diversity
- Safeguarding level 1
Planning and Organising
Ability to plan time to prepare for meetings and undertake any other activities required as part of the role. To attend PSP support meetings and training events.
Personal
- Adhere to the principles of the PSP agreement.
- Inform relevant person if unable to attend meetings or undertake any other identified activities.
- Ability to review, digest and comprehend a range of information and opinions.
- Willingness to listen and to question until you reach the level of information required to understand.
- Willingness and ability to provide a voice for patients, carers and relatives and express views.
Working Relationships
- Work as an integrated members of the corporate Patient Safety Team
- Staff across all Trust services and levels of the organisation
- Ability to work with and communicate to senior leadership of the organisation on matters affecting patients.
- Working with our external partners and stakeholders to highlight the collective voices of patients in the wilder NHS.
- Working with different members of the team across the organisation.
- Planning of work between the two PSPs for effective outcome.
Skills and experience
- Understanding of and broad interest in patient safety.
- Ability to communicate well in writing and read comprehensive reports.
- Ability to understand and evaluate a range of information and evidence.
- Confidence to communicate well verbally with senior leaders about strategic issues, as an advocate for patient safety.
- Ability to provide a patient, carer, or lay perspective and to put forward views on behalf of the wider community/groups of patients (not own opinion only).
- Experience of championing health improvements; able to be a critical friend.
- Interaction with multiple stakeholders at senior management level.
- Experience of working in partnership with healthcare organisations or programmes.
- Sound judgement and an ability to be objective.
- Personal integrity and commitment to openness, inclusiveness, and high standards.
This job description is not exhaustive, and the post holder may be required to undertake such other duties from time to time as are consistent with the responsibility of the grade.
Job description
Job responsibilities
Principal Duties
Patients advocates and representatives.
The PSPs in CSH Surrey are the advocates and represents the voices of patients and service users. It is essential that they have the ability to work with the leadership of the organisation and other stake holders to ensure care provided and improvements plans is geared towards the interest of patients. They will sit on high level committees and panels to provide independence opinions and with the perspective of patients in mind.
Training
There is a requirement for PSPs to be trained in patient safety when needs are identified, and training is available. Where possible and appropriate this training will be with staff. Training will be designed to meet the individual needs of the Patient Safety Partner. PSPs will also be required to participate as trainers in training for other members of staff. Mandatory training may also be required, including in one or more of the following:
- Information governance
- Equality and diversity
- Safeguarding level 1
Planning and Organising
Ability to plan time to prepare for meetings and undertake any other activities required as part of the role. To attend PSP support meetings and training events.
Personal
- Adhere to the principles of the PSP agreement.
- Inform relevant person if unable to attend meetings or undertake any other identified activities.
- Ability to review, digest and comprehend a range of information and opinions.
- Willingness to listen and to question until you reach the level of information required to understand.
- Willingness and ability to provide a voice for patients, carers and relatives and express views.
Working Relationships
- Work as an integrated members of the corporate Patient Safety Team
- Staff across all Trust services and levels of the organisation
- Ability to work with and communicate to senior leadership of the organisation on matters affecting patients.
- Working with our external partners and stakeholders to highlight the collective voices of patients in the wilder NHS.
- Working with different members of the team across the organisation.
- Planning of work between the two PSPs for effective outcome.
Skills and experience
- Understanding of and broad interest in patient safety.
- Ability to communicate well in writing and read comprehensive reports.
- Ability to understand and evaluate a range of information and evidence.
- Confidence to communicate well verbally with senior leaders about strategic issues, as an advocate for patient safety.
- Ability to provide a patient, carer, or lay perspective and to put forward views on behalf of the wider community/groups of patients (not own opinion only).
- Experience of championing health improvements; able to be a critical friend.
- Interaction with multiple stakeholders at senior management level.
- Experience of working in partnership with healthcare organisations or programmes.
- Sound judgement and an ability to be objective.
- Personal integrity and commitment to openness, inclusiveness, and high standards.
This job description is not exhaustive, and the post holder may be required to undertake such other duties from time to time as are consistent with the responsibility of the grade.
Person Specification
Qualifications
Essential
- Literacy and numeracy skills relevant to the job.
- Be able to read and comprehend meeting papers to make meaningful contribution.
- Degree level qualification through formal training or equivalent experience
Desirable
- Evidence of professional development.
Experience
Essential
- Experience of championing health improvements.
- Able to be a critical friend.
- Interaction with multiple stakeholders at senior management level.
- Experience of working in partnership with healthcare organisations or programmes.
- Understanding of and broad interest in patient safety.
- Proven leadership Skills.
- Ability to communicate well in writing and providing feedback from complex reports.
- Ability to understand and evaluate a range of information and evidence.
- Confidence to communicate well verbally with senior leaders about strategic issues, as an advocate for patient safety.
- Ability to provide a patient, carer, or lay perspective and to put forward views on behalf of the wider community / groups of patients (not own opinion only).
- Experience of championing health improvements; able to be a critical friend.
- Ability to manage own workload, prioritise and seek creative solutions.
- Understanding of the importance of equality and diversity.
- Ability to work autonomously as well as within a team.
- Ability to work in accordance with CSH Surrey Policies and Procedures.
- Good IT skills Understanding of and broad interest in patient safety.
- Ability to communicate well in writing and read comprehensive reports.
- Ability to understand and evaluate a range of information and evidence.
- Confidence to communicate well verbally with senior leaders about strategic issues, as an advocate for patient safety.
- Ability to provide a patient, carer, or lay perspective and to put forward views on behalf of the wider. community/groups of patients (not own opinion only).
- Sound judgement and an ability to be objective.
- Personal integrity and commitment to openness, inclusiveness.
- Excellent communication skills (verbal and written) Excellent interpersonal skills.
- Excellent presentation skills.
- Ability to deal with pressure, prioritisation and delegation and meeting deadlines.
Desirable
- Well developed Microsoft Office skills.
- Able to understand that the role will involve exposure to events which may be distressing.
- Able and comfortable to access support network available.
- Experience of teaching and training or facilitating groupwork.
- Personal integrity and commitment to openness, inclusiveness and high standards.
- Involvement in service redesign and development. Experience of policy development.
- Experience of relationship building and partnership working.
- Experience of working in partnership with healthcare organisations or programmes.
Person Specification
Qualifications
Essential
- Literacy and numeracy skills relevant to the job.
- Be able to read and comprehend meeting papers to make meaningful contribution.
- Degree level qualification through formal training or equivalent experience
Desirable
- Evidence of professional development.
Experience
Essential
- Experience of championing health improvements.
- Able to be a critical friend.
- Interaction with multiple stakeholders at senior management level.
- Experience of working in partnership with healthcare organisations or programmes.
- Understanding of and broad interest in patient safety.
- Proven leadership Skills.
- Ability to communicate well in writing and providing feedback from complex reports.
- Ability to understand and evaluate a range of information and evidence.
- Confidence to communicate well verbally with senior leaders about strategic issues, as an advocate for patient safety.
- Ability to provide a patient, carer, or lay perspective and to put forward views on behalf of the wider community / groups of patients (not own opinion only).
- Experience of championing health improvements; able to be a critical friend.
- Ability to manage own workload, prioritise and seek creative solutions.
- Understanding of the importance of equality and diversity.
- Ability to work autonomously as well as within a team.
- Ability to work in accordance with CSH Surrey Policies and Procedures.
- Good IT skills Understanding of and broad interest in patient safety.
- Ability to communicate well in writing and read comprehensive reports.
- Ability to understand and evaluate a range of information and evidence.
- Confidence to communicate well verbally with senior leaders about strategic issues, as an advocate for patient safety.
- Ability to provide a patient, carer, or lay perspective and to put forward views on behalf of the wider. community/groups of patients (not own opinion only).
- Sound judgement and an ability to be objective.
- Personal integrity and commitment to openness, inclusiveness.
- Excellent communication skills (verbal and written) Excellent interpersonal skills.
- Excellent presentation skills.
- Ability to deal with pressure, prioritisation and delegation and meeting deadlines.
Desirable
- Well developed Microsoft Office skills.
- Able to understand that the role will involve exposure to events which may be distressing.
- Able and comfortable to access support network available.
- Experience of teaching and training or facilitating groupwork.
- Personal integrity and commitment to openness, inclusiveness and high standards.
- Involvement in service redesign and development. Experience of policy development.
- Experience of relationship building and partnership working.
- Experience of working in partnership with healthcare organisations or programmes.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
