Job summary
Are you passionate about providing high quality, competent care to people in their own home? In this role you are an integral part of the team, supporting the wider community services. An exciting opportunity has arisen for a community phlebotomist to join our community phlebotomy team.
Our community phlebotomists work throughout North West Surrey and providing home visits to patients who are housebound. The teams covers a large geographical area so ability to travel between patients homes and surrounding is essential.
The role requires positivity and excellent communication, good organizational skills.
You will need to demonstrate integrity, initiative, flexibility and the skill to support the team, approaching your work in a coordinated way.
We work integrated with primary care, adult social care, therapists, urgent & intermediate care services which facilitates shaping our future to deliver great quality care for housebound individuals.
We strive to maximize wellbeing, improve health outcomes and patient experience, and support people to remain at home.
If you have an interest in community phlebotomy, preventing hospital admissions, and caring for people with complex long-term disease, through to the last stages of their life, this role is for you.
We provide opportunity for continued learning and career progression, if this ignited your interest we would like to hear from you.
Main duties of the job
Main duties of the job
To be a Community Phlebotomy your role is vital in terms of supporting peoples care through by undertaking venipuncture and collecting samples from patients in the community ensuring patients safety and personal safety through adhering to protocols, policies, procedures and relevant Health and Safety legislation at all times.
Ensure that blood samples are accurately labelled in accordance with departmental policies and procedures.
Ensure that clinical samples are correctly packaged for transportation to the laboratory.
You should have excellent communication skills and interpersonal skills , as well as the ability to organize and prioritize your workload without direct supervision. You should be committed to delivering high quality patient care.
The postholder will need to be an experienced phlebotomist.
In addition to this, they will need to hold a full UK driving licence and have access to a car.
About us
CSH Surrey are part of the NHS and are Surreys largest and longest
established NHS community services provider, so our 1500+ employees get
NHS pay and pensions, and also receive the Fringe High-Cost Allowance of
5%.
Our staff enjoy excellent training and development opportunities, including the
care certificate, apprenticeships, numeracy and literacy courses, access to
the Nursing Associate programme, and a wide variety of management and
leadership courses and programmes.
We CARE about our staff though through our values of Compassion,
Accountability, Respect and Excellence. Our active employee council called
The Voice, elect employee representatives to ensure colleagues' voices are
heard at Board level.
CSH is a diverse organisation, if you are a passionate, person-focused
individual then apply to join CSH Surrey today!
We welcome candidates from
all backgrounds who meet the essential criteria of the job you are applying for
and if you require any reasonable adjustments, please contact the named
individual for this advert, or our recruitment team.
Job description
Job responsibilities
Principal duties to include:
Clinical and Technical:
Collects, using venepuncture procedures, blood samples from adult patients 18 years
and over in a variety of settings, selecting the appropriate equipment for the
procedure.
Provides a phlebotomy service at designated other settings.
Monitors and maintains the health, safety and security of self and patients during the
venepuncture procedure.
Practices within risk management/ occupational health legislation and CSH
procedures, and is aware of potential hazards.
Collects samples from patients in high risk categories and is aware of potential
hazards. Is able to follow agreed protocols to minimise risk to self and others.
Is aware of the clinical conditions and precautions that are necessary for sample
quality to be maintained during the venepuncture procedure, and makes the decision
of appropriate site selection, correct use of tourniquet and selection of blood sample
bottles.
Is proficient in performing Point of Care capillary sample testing and proceed
according to standard operating procedure.
Ensures that blood sample bottles are accurately labelled in accordance with
departmental policies and procedures.
Ensures that clinical samples are correctly packaged for transportation to the
laboratory in accordance with the policies and procedures of the Pathology
Department.
Is proficient in the use, maintenance and quality control procedures of the
departmental equipment.
Works to ensure that service performance targets are met by continually assessing
priority of own work; taking into account individual needs of the patient.
Is fully conversant with and works to relevant departmental policies and Standard
Operating Procedures, ensuring that personal performance complies with ISO
standards (International standards organisation).
Performs telephone duties that include making and receiving calls from and to the
phlebotomy unit, conveying sensitive information to other healthcare professionals,
patients and their representatives.
Performs additional patient monitoring ( for example but not limited to blood pressure,
weight etc) in line with competancies.
Provides support to junior members of staff, and encourage best practice.
With appropriate training undertake cannulation of patients identified by registered
professionals according to the clinical protocol.
Role Responsibilities
Is willing to undertake and complete a Level 3 Diploma in Clinical Healthcare Support
via a CSH specific Learning contract.
Works to achieve competencies across the repertoire of the department as
appropriate.
Participates in the a personal development programme and works towards identified
development needs. To include attendance on mandatory training courses and
subsequent updates in line with CSH policy.
Communicates effectively with other staff groups both internal and external. To
include healthcare professionals, transport, portering services, patients and their
representatives.
Provides and receives sensitive information from patients and their representatives
where empathic skills are required. Includes communication with difficult patients
who may have barriers to understanding. Is able to present information accordingly.
Able to communicate sensitively where persuasive skills may be necessary
Performs administrative tasks, to include activity audits and other audits as required.
Ensures efficient use of resources and is aware of stock levels and rotation, storage
conditions, batch numbers and expiry dates, thus ensuring the viability of stock used.
Ensures appropriate stock levels are maintained in own area of operation, this may
include ordering stock.
Maintains a clean and safe working environment through good housekeeping
practices. This will include disposal of clinical waste, decontamination processes.
Is aware of Clinical Governance, Control of Substances Hazardous to Health
(COSHH) and local Health and Safety policies, reporting problems, errors or
breaches to the senior staff.
Resuscitation trained with ability to use CPR techniques.
Analytical / Judgmental Skills
To manage a range of facts or situations requiring comparison of a range of options
- judgements on problems requiring investigation, analysis, e.g. assessment of
conditions, etc
To provide assistance with the resolution of complaints within the clinical specialty,
or sphere of responsibility
To be aware of, and act upon or report, when necessary, procedures that are in
place to protect vulnerable individuals.
To comply with the Health and Safety Policy in accordance with the agreed procedure
and policies. To report any accidents, incidents, near misses, hazards or serious
untoward incidents in accordance with the agreed procedure.
Responsibilities for human resources
To attend in service training, mandatory training and other training programmes as
required.
To participate in the induction of new staff, students, bank and agency staff.
To contribute to own personal and performance review and to undertake identified
training needs and development.
To assist with ensuring that a learning environment is created and maintained for
pre-registration students, qualified nurses and healthcare assistants.
Provide support for newly appointed phlebotomists, and other internal/external
healthcare workers.
Information Technology:
Is able to use computer system to check email and participate in e-learning
Is able to use the GP electronic requesting system and the mobile electronic requesting
equipment to collect blood samples.
To be competent at using the electronic patient record and ensure patient records are
accurate and timely
To particiate in data collection and audit when required.
To manage own email and electronic communication inorder to carry out the role.
Health, safety and security
Facilitate a clean work environmentfor patient care and best practice in infection
control.
Ensuring receive all mandatory training and maintain own records.
To support senior staff ensure that CSH Surrey policies, procedure and guidance
are adhered to on the ward within own sphere of competence.
Ensure that an incident report is completed for all untoward incidents
To ensure confidentiality at all times, only releasing confidential information obtained
during the course of employment to those acting in an official capacity. To comply with
the requirements of the Data Protection Act.
To comply with CSH Surreys policies on equal opportunities, the consumption of
alcohol and non-smoking.
Health, safety and security
Facilitate a clean work environmentfor patient care and best practice in infection
control.
Ensuring receive all mandatory training and maintain own records.
To support senior staff ensure that CSH Surrey policies, procedure and guidance
are adhered to on the ward within own sphere of competence.
Ensure that an incident report is completed for all untoward incidents
To ensure confidentiality at all times, only releasing confidential information obtained
during the course of employment to those acting in an official capacity. To comply with
the requirements of the Data Protection Act.
To comply with CSH Surreys policies on equal opportunities, the consumption of
alcohol and non-smoking.
Responsibility for Policy and Service Improvement/ Development
To comply with, support and promote all CSH Surrey policies, standards and
guidelines and that all staff adhere to them.
To participate in meetings and conferences as required.
To report and contribute towards the investigation of accidents and incidents, and
support the development of strategies for the reduction of risk and promotion of health
and safety regulations on the wards.
To have a positive attitude to change and have a flexible approach to work.
Responsibility for Audit/Research & Development
To participate in all surveys and audits related to work, for example, patient satisfaction
surveys, Essence of Care, Healthcare Commission Standards and NPSA.
Quality
Support achievement and maintenance of the necessary conditions to achieve high
standards of professionalism and productive working.
Continually maintain standards of care and assist the improvement of care.
Following the investigation of complaints, assist and support in the implementation of
action plans to address any learning needs to improve practice for the future
Freedom to Act
To demonstrate competence in all activities required of the post and to inform your
manager if you do not feel adequately trained.
To be guided by the relevant policy, guidelines and standards when performing tasks.
Equality, diversity and rights
To promote equality and value diversity by demonstrating promotion of nondiscriminatory values and supporting individuals to recognise their own and the
equality, diversity, rights and responsibilities of others.
To ensure that patients and their carers are consulted and involved in decisions
regarding their health.
To provide a service that protect patients and carers whilst respecting their diversity,
difference, preferences and choice.
Other Responsibilities
Demonstrates excellent personal communication and team working skills.
Complies with the requirement to practice within data protection and confidentiality
guidelines.
Attends departmental and Trust-wide staff meetings as appropriate.
Is aware of the limitations of the phlebotomy remit and can refer problems or
anomalies as appropriate
Any other duties, which may be requested by the manager, to facilitate the smooth
running of the service.
This job description is not exhaustive and the post holder may be required to
undertake such other duties from time to time as are consistent with the
responsibility of the grade.
Job description
Job responsibilities
Principal duties to include:
Clinical and Technical:
Collects, using venepuncture procedures, blood samples from adult patients 18 years
and over in a variety of settings, selecting the appropriate equipment for the
procedure.
Provides a phlebotomy service at designated other settings.
Monitors and maintains the health, safety and security of self and patients during the
venepuncture procedure.
Practices within risk management/ occupational health legislation and CSH
procedures, and is aware of potential hazards.
Collects samples from patients in high risk categories and is aware of potential
hazards. Is able to follow agreed protocols to minimise risk to self and others.
Is aware of the clinical conditions and precautions that are necessary for sample
quality to be maintained during the venepuncture procedure, and makes the decision
of appropriate site selection, correct use of tourniquet and selection of blood sample
bottles.
Is proficient in performing Point of Care capillary sample testing and proceed
according to standard operating procedure.
Ensures that blood sample bottles are accurately labelled in accordance with
departmental policies and procedures.
Ensures that clinical samples are correctly packaged for transportation to the
laboratory in accordance with the policies and procedures of the Pathology
Department.
Is proficient in the use, maintenance and quality control procedures of the
departmental equipment.
Works to ensure that service performance targets are met by continually assessing
priority of own work; taking into account individual needs of the patient.
Is fully conversant with and works to relevant departmental policies and Standard
Operating Procedures, ensuring that personal performance complies with ISO
standards (International standards organisation).
Performs telephone duties that include making and receiving calls from and to the
phlebotomy unit, conveying sensitive information to other healthcare professionals,
patients and their representatives.
Performs additional patient monitoring ( for example but not limited to blood pressure,
weight etc) in line with competancies.
Provides support to junior members of staff, and encourage best practice.
With appropriate training undertake cannulation of patients identified by registered
professionals according to the clinical protocol.
Role Responsibilities
Is willing to undertake and complete a Level 3 Diploma in Clinical Healthcare Support
via a CSH specific Learning contract.
Works to achieve competencies across the repertoire of the department as
appropriate.
Participates in the a personal development programme and works towards identified
development needs. To include attendance on mandatory training courses and
subsequent updates in line with CSH policy.
Communicates effectively with other staff groups both internal and external. To
include healthcare professionals, transport, portering services, patients and their
representatives.
Provides and receives sensitive information from patients and their representatives
where empathic skills are required. Includes communication with difficult patients
who may have barriers to understanding. Is able to present information accordingly.
Able to communicate sensitively where persuasive skills may be necessary
Performs administrative tasks, to include activity audits and other audits as required.
Ensures efficient use of resources and is aware of stock levels and rotation, storage
conditions, batch numbers and expiry dates, thus ensuring the viability of stock used.
Ensures appropriate stock levels are maintained in own area of operation, this may
include ordering stock.
Maintains a clean and safe working environment through good housekeeping
practices. This will include disposal of clinical waste, decontamination processes.
Is aware of Clinical Governance, Control of Substances Hazardous to Health
(COSHH) and local Health and Safety policies, reporting problems, errors or
breaches to the senior staff.
Resuscitation trained with ability to use CPR techniques.
Analytical / Judgmental Skills
To manage a range of facts or situations requiring comparison of a range of options
- judgements on problems requiring investigation, analysis, e.g. assessment of
conditions, etc
To provide assistance with the resolution of complaints within the clinical specialty,
or sphere of responsibility
To be aware of, and act upon or report, when necessary, procedures that are in
place to protect vulnerable individuals.
To comply with the Health and Safety Policy in accordance with the agreed procedure
and policies. To report any accidents, incidents, near misses, hazards or serious
untoward incidents in accordance with the agreed procedure.
Responsibilities for human resources
To attend in service training, mandatory training and other training programmes as
required.
To participate in the induction of new staff, students, bank and agency staff.
To contribute to own personal and performance review and to undertake identified
training needs and development.
To assist with ensuring that a learning environment is created and maintained for
pre-registration students, qualified nurses and healthcare assistants.
Provide support for newly appointed phlebotomists, and other internal/external
healthcare workers.
Information Technology:
Is able to use computer system to check email and participate in e-learning
Is able to use the GP electronic requesting system and the mobile electronic requesting
equipment to collect blood samples.
To be competent at using the electronic patient record and ensure patient records are
accurate and timely
To particiate in data collection and audit when required.
To manage own email and electronic communication inorder to carry out the role.
Health, safety and security
Facilitate a clean work environmentfor patient care and best practice in infection
control.
Ensuring receive all mandatory training and maintain own records.
To support senior staff ensure that CSH Surrey policies, procedure and guidance
are adhered to on the ward within own sphere of competence.
Ensure that an incident report is completed for all untoward incidents
To ensure confidentiality at all times, only releasing confidential information obtained
during the course of employment to those acting in an official capacity. To comply with
the requirements of the Data Protection Act.
To comply with CSH Surreys policies on equal opportunities, the consumption of
alcohol and non-smoking.
Health, safety and security
Facilitate a clean work environmentfor patient care and best practice in infection
control.
Ensuring receive all mandatory training and maintain own records.
To support senior staff ensure that CSH Surrey policies, procedure and guidance
are adhered to on the ward within own sphere of competence.
Ensure that an incident report is completed for all untoward incidents
To ensure confidentiality at all times, only releasing confidential information obtained
during the course of employment to those acting in an official capacity. To comply with
the requirements of the Data Protection Act.
To comply with CSH Surreys policies on equal opportunities, the consumption of
alcohol and non-smoking.
Responsibility for Policy and Service Improvement/ Development
To comply with, support and promote all CSH Surrey policies, standards and
guidelines and that all staff adhere to them.
To participate in meetings and conferences as required.
To report and contribute towards the investigation of accidents and incidents, and
support the development of strategies for the reduction of risk and promotion of health
and safety regulations on the wards.
To have a positive attitude to change and have a flexible approach to work.
Responsibility for Audit/Research & Development
To participate in all surveys and audits related to work, for example, patient satisfaction
surveys, Essence of Care, Healthcare Commission Standards and NPSA.
Quality
Support achievement and maintenance of the necessary conditions to achieve high
standards of professionalism and productive working.
Continually maintain standards of care and assist the improvement of care.
Following the investigation of complaints, assist and support in the implementation of
action plans to address any learning needs to improve practice for the future
Freedom to Act
To demonstrate competence in all activities required of the post and to inform your
manager if you do not feel adequately trained.
To be guided by the relevant policy, guidelines and standards when performing tasks.
Equality, diversity and rights
To promote equality and value diversity by demonstrating promotion of nondiscriminatory values and supporting individuals to recognise their own and the
equality, diversity, rights and responsibilities of others.
To ensure that patients and their carers are consulted and involved in decisions
regarding their health.
To provide a service that protect patients and carers whilst respecting their diversity,
difference, preferences and choice.
Other Responsibilities
Demonstrates excellent personal communication and team working skills.
Complies with the requirement to practice within data protection and confidentiality
guidelines.
Attends departmental and Trust-wide staff meetings as appropriate.
Is aware of the limitations of the phlebotomy remit and can refer problems or
anomalies as appropriate
Any other duties, which may be requested by the manager, to facilitate the smooth
running of the service.
This job description is not exhaustive and the post holder may be required to
undertake such other duties from time to time as are consistent with the
responsibility of the grade.
Person Specification
Qualifications
Essential
- Within 3 months the post
- holder will be assessed
- on their practical skills
- and knowledge base and
- must have reached
- competency equivalent
- to QCF Level 3 Unit
- 4223/340 Obtain A
- Venous Blood
- Sample(HSC 3053). And
- demonstrates that they
- are able to work safely
- and competently without
- supervision.
- NHS or equivalent health care
- or people facing roles
- experience is essential
- Ability to communicate
- effectively both verbally and in
- writing
- Able to accurately assess,
- monitor and document risk and
- to problem solve quickly,
- accurately and innovatively.
- Has IT skills. Able to use email,
- basic word and excel packages.
- English and Maths GCSE Pass
- NHS or equivalent health care
- or people facing roles
- experience is essential
- Ability to communicate
- effectively both verbally and in
- writing
- Able to accurately assess,
- monitor and document risk and
- to problem solve quickly,
- accurately and innovatively.
- Has IT skills. Able to use email,
- basic word and excel packages.
- English and Maths GCSE Pass
- NHS or equivalent health care
- or people facing roles
- experience is essential
- Ability to communicate
- effectively both verbally and in
- writing
- Able to accurately assess,
- monitor and document risk and
- to problem solve quickly,
- accurately and innovatively.
- Has IT skills. Able to use email,
- basic word and excel packages.
- English and Maths GCSE Pass
- Driving
- Listening skills
- Empathetic manner
- Adaptable
- Flexibility in working pattern
- Motivational
- Show Initiative
- Interpersonal skills
- Team Working
- Ability to travel to other sites
Desirable
- Certificate in
- venepuncture
- Be proactive in
- learning and
- development of
- self, and show a
- willingness to retain
- information
- Skills and knowledge in
- phlebotomy
- Experience of working with
- frail older people.
- Interest in working in
- community and clinical
- settings
- Interest in working with
- frail older adults.
- Previous experience of
- venepuncture
- Previous experience of
- team working
Experience
Essential
- NHS or equivalent health care
- or people facing roles
- experience is essential
- Ability to communicate
- effectively both verbally and in
- writing
- Able to accurately assess,
- monitor and document risk and
- to problem solve quickly,
- accurately and innovatively.
- Has IT skills. Able to use email,
- basic word and excel packages.
- English and Maths GCSE Pass
Desirable
- Experience working in primary care / community settings
Knowledge and skills
Essential
- -Ability to work accurately and quickly in an organised manner with attention to detail.
- -A good level of computer literacy.
- -Excellent interpersonal and communication skills.
- -Ability to work both as part of a team and individually.
- -Ability to deal with difficult situations and resolve conflict.
- -Good telephone manner.
Person Specification
Qualifications
Essential
- Within 3 months the post
- holder will be assessed
- on their practical skills
- and knowledge base and
- must have reached
- competency equivalent
- to QCF Level 3 Unit
- 4223/340 Obtain A
- Venous Blood
- Sample(HSC 3053). And
- demonstrates that they
- are able to work safely
- and competently without
- supervision.
- NHS or equivalent health care
- or people facing roles
- experience is essential
- Ability to communicate
- effectively both verbally and in
- writing
- Able to accurately assess,
- monitor and document risk and
- to problem solve quickly,
- accurately and innovatively.
- Has IT skills. Able to use email,
- basic word and excel packages.
- English and Maths GCSE Pass
- NHS or equivalent health care
- or people facing roles
- experience is essential
- Ability to communicate
- effectively both verbally and in
- writing
- Able to accurately assess,
- monitor and document risk and
- to problem solve quickly,
- accurately and innovatively.
- Has IT skills. Able to use email,
- basic word and excel packages.
- English and Maths GCSE Pass
- NHS or equivalent health care
- or people facing roles
- experience is essential
- Ability to communicate
- effectively both verbally and in
- writing
- Able to accurately assess,
- monitor and document risk and
- to problem solve quickly,
- accurately and innovatively.
- Has IT skills. Able to use email,
- basic word and excel packages.
- English and Maths GCSE Pass
- Driving
- Listening skills
- Empathetic manner
- Adaptable
- Flexibility in working pattern
- Motivational
- Show Initiative
- Interpersonal skills
- Team Working
- Ability to travel to other sites
Desirable
- Certificate in
- venepuncture
- Be proactive in
- learning and
- development of
- self, and show a
- willingness to retain
- information
- Skills and knowledge in
- phlebotomy
- Experience of working with
- frail older people.
- Interest in working in
- community and clinical
- settings
- Interest in working with
- frail older adults.
- Previous experience of
- venepuncture
- Previous experience of
- team working
Experience
Essential
- NHS or equivalent health care
- or people facing roles
- experience is essential
- Ability to communicate
- effectively both verbally and in
- writing
- Able to accurately assess,
- monitor and document risk and
- to problem solve quickly,
- accurately and innovatively.
- Has IT skills. Able to use email,
- basic word and excel packages.
- English and Maths GCSE Pass
Desirable
- Experience working in primary care / community settings
Knowledge and skills
Essential
- -Ability to work accurately and quickly in an organised manner with attention to detail.
- -A good level of computer literacy.
- -Excellent interpersonal and communication skills.
- -Ability to work both as part of a team and individually.
- -Ability to deal with difficult situations and resolve conflict.
- -Good telephone manner.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
