Band 8 Head of Quality - Patient Safety

CSH Surrey

Information:

This job is now closed

Job summary

This is an exciting time of change for patient safety and quality improvement.

CSH Surrey is looking for an experienced clinical professional with a passion for quality improvement and patient safety. Do you have experience in clinical risk management and patient safety incident investigations? Have you led on incident reviews and implemented change as a result? If so, this will be the job for you!

Our ideal candidate will be a highly organised, motivated, dynamic individual, dedicated to quality and patient safety.

The Head of Quality will be the designated Patient Safety Specialist and will be the lead patient safety expert in the organisation, supporting the further development of our patient safety culture and systems, engaging directly with the executive team.

They will also provide a visible, accessible, authoritative presence and be responsible for the functioning and oversight of the National Patient Safety Strategy and all related processes

The post holder will also be expected to work alongside staff to deliver planned programmes of improvement work to meet the patient safety agenda and healthcare standards for clinical governance at CSH. They will also work as part of a wider team to ensure patient safety and quality improvement are appropriately prioritised and considered in the work of the organisation.

Main duties of the job

The post holder of Head of Quality, Patient Safety and has the ability to provide strong, professional leadership, is able to work strategically and is innovative and forward thinking. You must be highly motivated with a calm and confident manner.

A key function of the Quality Patient Safety and Experience team is to ensure high clinical standards ensuring robust systems and processes are in place to support reporting, analysis, investigation and associated action planning to mitigate future patient harm, whilst developing ways of working to improve patient safety across the Trust in partnership with the patient safety team.

About us

CSH Surrey are part of the NHS and are Surreys largest and longest established NHS community services provider, so our 1500+ employees get NHS pay and pensions, and also receive the Fringe High-Cost Allowance of 5%.

Our staff enjoy excellent training and development opportunities, including the care certificate, apprenticeships, numeracy and literacy courses, access to the Nursing Associate programme, and a wide variety of management and leadership courses and programmes.

We CARE about our staff though through our values of Compassion, Accountability, Respect and Excellence. Our active employee council called The Voice, elect employee representatives to ensure colleagues' voices are heard at Board level. CSH is a diverse organisation, if you are a passionate, person-focused individual then apply to join CSH Surrey today!

We welcome candidates from all backgrounds who meet the essential criteria of the job you are applying for and if you require any reasonable adjustments, please contact the named individual for this advert, or our recruitment team.

Date posted

20 Medi 2022

Pay scheme

Agenda for change

Band

Band 8b

Salary

£56,164 to £65,262 a year plus 5% HCA. Both are pro-rata per annum if part-time

Contract

Permanent

Working pattern

Flexible working

Reference number

B9074-22-8539

Job locations

4th Floor, Dukes Court

Dukes Street

Woking

Surrey

GU21 5BH


Job description

Job responsibilities

To be the designated patient safety specialist for the Organisation, leading on the development and implementation of patient safety systems[GM(S1] [CE(S2] across the organisation.

Ensure identified systems and processes for delivering the Duty of Candour across the CSH Surrey are in place, to support frontline staff in working with patients and relatives involved in patient safety incidents. To champion the inclusion of patients as partners in the investigation of incidents, critically appraising compliance against regulatory requirements.

Ensure that the CSH Surrey is updated in relation to Never Events legislation and guidance, providing training and support to clinical teams in the identification, reporting and investigation of Never Events, ensuring appropriate action is taken to support continuous learning and mitigation of risk.

Provide subject matter expertise in the quality assurance of incident management, serious incident investigations and policy formation, providing guidance and support to ensure clinical teams are aware of, and work to, nationally prescribed best practice standards.

To work with senior managers across the organisation in developing a Just and Safe Systems culture across the CSH Surrey, acting in the role of facilitator and ensuring the development of After-Action Reviews as part of the support systems for teams involved in serious incidents.

The post-holder will strategically lead programmes of work, both short and long-term to ensure that learning is translated into sustained change which improves the delivery of clinical quality throughout the CSH Surrey. Oversee audits and other processes that evidence effectiveness of learning.

Supervise a programme of patient safety, quality and experience education throughout the organisation.

To be the lead contact for the organization with regards to all coroners communications, overseeing, preparation and support systems for any coroners enquiry.

To support the Medical Director in oversight of mortality and deteriorating patient review processes.

In conjunction with other senior colleagues seek to actively manage relationships with regulators, commissioners and other external agencies, and work in a co-operative manner to align the requirements of the CSH Surrey and the agencies as far as possible, avoiding duplicative or unnecessary activity which does not contribute to improving patient care.

 Attend and contribute to meetings of relevant groups within the organisation.

Provide timely, high quality reports to CSH Surrey’s Board and committees, and external stakeholders, using statistical information to identify trends and themes, and providing supporting narrative which focuses reports on quality and improvement. Provide senior support to Board sub-committees as required

Lead the team to provide advanced analytical skills to understand complex data and provide clear analysis in board level reports

Draft reports on behalf of the Deputy Director of Quality and Governance for internal and external committees

Support and, where necessary, deputise for the Director in matters relating to Patient Safety.

Prepare reports and contribute to the CSH Surrey’s internal and external communications related to patient safety, quality improvement and patient experience.

Maintain strong links and awareness of activity and developments in patient safety and clinical quality improvement both nationally and internationally, and update the Deputy Director of Quality and Governance accordingly.

Contribute to the running of the department, together with other senior managers and ensure strong relationships across directorates.

Job description

Job responsibilities

To be the designated patient safety specialist for the Organisation, leading on the development and implementation of patient safety systems[GM(S1] [CE(S2] across the organisation.

Ensure identified systems and processes for delivering the Duty of Candour across the CSH Surrey are in place, to support frontline staff in working with patients and relatives involved in patient safety incidents. To champion the inclusion of patients as partners in the investigation of incidents, critically appraising compliance against regulatory requirements.

Ensure that the CSH Surrey is updated in relation to Never Events legislation and guidance, providing training and support to clinical teams in the identification, reporting and investigation of Never Events, ensuring appropriate action is taken to support continuous learning and mitigation of risk.

Provide subject matter expertise in the quality assurance of incident management, serious incident investigations and policy formation, providing guidance and support to ensure clinical teams are aware of, and work to, nationally prescribed best practice standards.

To work with senior managers across the organisation in developing a Just and Safe Systems culture across the CSH Surrey, acting in the role of facilitator and ensuring the development of After-Action Reviews as part of the support systems for teams involved in serious incidents.

The post-holder will strategically lead programmes of work, both short and long-term to ensure that learning is translated into sustained change which improves the delivery of clinical quality throughout the CSH Surrey. Oversee audits and other processes that evidence effectiveness of learning.

Supervise a programme of patient safety, quality and experience education throughout the organisation.

To be the lead contact for the organization with regards to all coroners communications, overseeing, preparation and support systems for any coroners enquiry.

To support the Medical Director in oversight of mortality and deteriorating patient review processes.

In conjunction with other senior colleagues seek to actively manage relationships with regulators, commissioners and other external agencies, and work in a co-operative manner to align the requirements of the CSH Surrey and the agencies as far as possible, avoiding duplicative or unnecessary activity which does not contribute to improving patient care.

 Attend and contribute to meetings of relevant groups within the organisation.

Provide timely, high quality reports to CSH Surrey’s Board and committees, and external stakeholders, using statistical information to identify trends and themes, and providing supporting narrative which focuses reports on quality and improvement. Provide senior support to Board sub-committees as required

Lead the team to provide advanced analytical skills to understand complex data and provide clear analysis in board level reports

Draft reports on behalf of the Deputy Director of Quality and Governance for internal and external committees

Support and, where necessary, deputise for the Director in matters relating to Patient Safety.

Prepare reports and contribute to the CSH Surrey’s internal and external communications related to patient safety, quality improvement and patient experience.

Maintain strong links and awareness of activity and developments in patient safety and clinical quality improvement both nationally and internationally, and update the Deputy Director of Quality and Governance accordingly.

Contribute to the running of the department, together with other senior managers and ensure strong relationships across directorates.

Person Specification

Qualifications

Essential

  • Masters/Higher Degree or Equivalent, with considerable post qualification experience in relevant field (patient safety, clinical quality improvement)

Experience

Essential

  • Significant and demonstrable experience of working in the NHS at a senior level in relevant fields e.g. patient safety, quality improvement, project management and policy development.
  • Evidence of successful study at a higher level within a specialist environment of patient safety manager or equivalent specialist knowledge.
  • In depth knowledge of patient safety and quality improvement issues and an ability to keep up to date with developments in the field.
  • Ability to deal confidently and appropriately with staff at all levels of the Organisation including at a very senior level.
  • Ability to negotiate with and influence front line and management staff at all levels, including senior managers and directors.
  • Ability to work within a team as team member or leader including the ability to enthuse and motivate reporting staff.
  • Able to work in a collaborative and facilitative working style.
  • Articulate, influential and persuasive, with evidence of clear negotiation skills.
Person Specification

Qualifications

Essential

  • Masters/Higher Degree or Equivalent, with considerable post qualification experience in relevant field (patient safety, clinical quality improvement)

Experience

Essential

  • Significant and demonstrable experience of working in the NHS at a senior level in relevant fields e.g. patient safety, quality improvement, project management and policy development.
  • Evidence of successful study at a higher level within a specialist environment of patient safety manager or equivalent specialist knowledge.
  • In depth knowledge of patient safety and quality improvement issues and an ability to keep up to date with developments in the field.
  • Ability to deal confidently and appropriately with staff at all levels of the Organisation including at a very senior level.
  • Ability to negotiate with and influence front line and management staff at all levels, including senior managers and directors.
  • Ability to work within a team as team member or leader including the ability to enthuse and motivate reporting staff.
  • Able to work in a collaborative and facilitative working style.
  • Articulate, influential and persuasive, with evidence of clear negotiation skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

CSH Surrey

Address

4th Floor, Dukes Court

Dukes Street

Woking

Surrey

GU21 5BH


Employer's website

https://www.cshsurrey.co.uk/about-us/about-csh-surrey (Opens in a new tab)


Employer details

Employer name

CSH Surrey

Address

4th Floor, Dukes Court

Dukes Street

Woking

Surrey

GU21 5BH


Employer's website

https://www.cshsurrey.co.uk/about-us/about-csh-surrey (Opens in a new tab)


For questions about the job, contact:

Director of Quality & Chief Nurse

Eileen Clark

eileen.clark3@nhs.net

+447506730624

Date posted

20 Medi 2022

Pay scheme

Agenda for change

Band

Band 8b

Salary

£56,164 to £65,262 a year plus 5% HCA. Both are pro-rata per annum if part-time

Contract

Permanent

Working pattern

Flexible working

Reference number

B9074-22-8539

Job locations

4th Floor, Dukes Court

Dukes Street

Woking

Surrey

GU21 5BH


Supporting documents

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