Senior Family Support Worker

Job description

Job responsibilities

Leadership & Team Support

Manage a team of Family Support Workers.

Oversee caseloads and conduct monthly reviews.

Ensure regular hospital visits are co-ordinated and met as planned, adjusting in line with need.

Support the allocation of referrals across the team to make sure families receive timely and appropriate support.

Contribute to the recruitment, supervision, and development of Family Support Workers.

Deputise for the Family Support Manager when needed, including leading team meetings and taking minutes.

Participate in the weekend on-call rota.

Family Support Delivery

Hold a small caseload, providing empathetic, non-judgemental emotional and practical, needs-led, support.

Plan and attend family events, working with external suppliers where needed.

Provide regular visits to nominated hospitals and ensure families are linked in with appropriate services.

Participate in multidisciplinary meetings, safeguarding boards, and service planning discussions.

Hospital & Community Partnerships

Build and maintain strong working relationships with hospital teams and community partners.

Maintain regular contact with paediatric teams to share patient updates and identify new needs.

Deliver presentations and training to raise awareness of Momentum.

Identify new partnership and referral opportunities in clinical and community settings.

Support the transition of hospital services from the Royal Marsden to Evelina London Childrens Hospital.

Service Monitoring & Development

Support the Family Support Manager in delivering service outcomes and contributing to operational planning.

Assist in monitoring budgets and ensuring services align with the operational plan.

Maintain accurate and timely records to support reporting requirements.

Provide case studies and updates to support fundraising and communications.

Organisational Contribution

Deputy Designated Safeguarding Lead

Attend relevant training and family support events (including evenings/weekends).

Provide insights and case studies to support fundraising and communications.

Attend occasional family events and community activities.

Champion Momentums values and safeguarding standards in all areas of work.

Person Specification

Experience

Essential

• Essential
• Experience in supervising, coordinating, or supporting the management of staff or volunteers.
• Experience working directly with children and families.
• Background in health, education, care, social support or related field.
• Experience supporting individuals through challenging circumstances, ideally including serious illness.
• Strong understanding of safeguarding, with confidence in identifying and responding to concerns.
• Knowledge of the emotional impact of serious illness and bereavement on families.
• Excellent communication, organisation, and digital skills.
• Experience working as part of a multidisciplinary team.
• Full UK driving licence and access to a car.
• Reliable internet connection and suitable space for remote working.

Desirable

• Desirable
• Relevant professional qualification (e.g., social work, nursing, education, counselling) or equivalent experience.
• Experience working in a charity or family support setting.
• Experience supporting bereaved families.
• If you are passionate about making a difference in the lives of children, young people, and families, wed love to hear from you.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Momentum Children's Charity

Address

Fontaney

11a Creek Road

East Molesey

Surrey

KT8 9BE

Employer's website

https://www.momentumcharity.org/ (Opens in a new tab)