Family Support Worker-Sussex

Job description

Job responsibilities

Supporting Families

Offer emotional and practical support tailored to each familys situation, listening closely and responding with care from the moment theyre referred

Keep in regular contact through home visits, hospital visits, calls, texts or emails so families know what help is available and that theyre not facing this alone

Manage your own caseload, prioritising contact based on need and making sure families always feel supported

Create and regularly review personal support plans using our Momentum Outcomes tool

Connect families to Momentum services - such as counselling, creative therapies, respite breaks and family experiences as well as trusted external organisations when needed

Collaborate with our social work service when a family may need more specialist help with complex needs such as education, housing issues, benefits, or safeguarding concerns.

Recognise the needs of siblings, grandparents and carers, helping them to find the right support too

When required, support families under palliative care with compassion and sensitivity

Work closely with our Echoes team to ensure bereaved families transition to their specialist support smoothly and with care

Working in Hospital

Visit Worthing Hospital regularly, in line with need, to support with existing Momentum families and meet new referrals

Build strong, positive relationships with hospital staff, and other professionals so you become a trusted part of the team on the paediatric ward, including attending MDT's, sharing professional knowledge of our families and maintaining accurate records

Be a friendly and approachable presence for professionals and families alike, clearly explaining what Momentum can offer

Follow hospital policies on infection control, dress code and safeguarding at all times

Working in the Community

Visit families across Sussex who need support at home

Continue supporting families after treatment ends, helping them adjust and find their way forward

Work with schools and local services to support childrens emotional wellbeing

Build relationships with local community teams to expand Momentums support to families in need

Make sure every family feels part of Momentum for as long as they need us

Professional Responsibilities

Keep clear, accurate and confidential records of your work on our secure database

Share stories, photos and anonymised family updates - with consent - to help the charitys fundraising and communications

Join team meetings, clinical supervision and training-some virtual, some at our office near Hampton Court Station, Surrey

Act promptly on any safeguarding concerns in line with Momentums policies

Follow all guidelines for lone working, safeguarding, data protection and health & safety

Take on other tasks that help us deliver our family support services for example managing family events i.e. coffee mornings and family days out

Person Specification

Experience

Essential

• Experience working directly with children, young people or families in challenging circumstances
• A natural ability to build rapport with others - you listen well and put people at ease
• Excellent understanding of professional boundaries and confidentiality
• Strong written and verbal communication skills
• Good time management skills
• A calm, empathetic, compassionate approach, especially in emotional or sensitive situations
• Comfortable working independently, managing your own time, juggling priorities and managing a varied caseload
• Proficient in using Microsoft Office and experience with case management data systems
• Able to keep clear and accurate notes
• A team player willing to collaborate and share learning with colleagues
• Full UK driving licence and access to a car
• Reliable internet access for remote admin and meetings

Desirable

• Experience working with young adults
• Previous experience in a charity or healthcare setting
• Familiarity with hospital environments and working alongside NHS professionals
• Sound knowledge of Safeguarding for children, young people and vulnerable adults

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Momentum Children's Charity

Address

Worthing Hospital

and field based in Sussex region

Worthing

BN11 2DH

Employer's website

https://www.momentumcharity.org/ (Opens in a new tab)