Macmillan Transformation Manager

Job description

Job responsibilities

Working in partnership with Macmillan and Wirral University Teaching Hospital Trust we will be transforming the support offered to people with Cancer on Wirral to provide seamless personalised care across clinical and community settings and delivery of the Macmillan Electronic Holistic Needs Assessment (eHNA).

The role will require developed project management and facilitation skills to bring partners together across settings and professional boundaries to catalyse system-wide transformation. The role will require extensive project management skills/experience and close working with external partners to deliver the project objectives in accordance with the aims and ambitions of One Wirral, Macmillan and WUTH. This requires a level of political awareness, personal influence and skill.

The Transformation Manager will lead the delivery of the Macmillan Integrated Cancer Support Service on Wirral. This will involve developing a single point of access (SPA) for cancer community support, creating a simple and efficient route for every person with cancer to access support for their non-clinical holistic needs facilitated by the offer of an eHNA and Personalised Care and Support Planning. Providing leadership to facilitate and enable system-wide change to drive delivery of the programme and support the wider objectives and priorities identified in NHS Englands Long-Term Plan.

The model will be based upon principles of addressing inequalities, integrated personalised cancer care and coordination, empowering patients to self-manage and live with cancer as a long-term condition.

We are seeking a passionate, enthusiastic leader with experience in personalised care, partnership working and transformation to work as part of this exciting new project. We require the post holder to ideally have experience of managing projects involving clinicians and must have a track record of successful engagement with leaders.

The Transformation Manager post is an excellent opportunity for an individual who is passionate about improving cancer services and reducing health inequalities.

Main accountabilities

To work in close partnership with the Macmillan Integrated Personalised Care Lead Nurse at WUTH, Clatterbridge Hospital site and the Wellbeing Lead at One Wirral CIC.

In conjunction with the Macmillan Integrated Personalised Care Lead Nurse, work closely with clinical teams and Wirral Macmillan Information Centre staff to promote a seamless service for cancer patients that supports integrated working.

Line management of Macmillan Cancer Wellbeing Coordinators and Macmillan Engagement Officer, with support for the Macmillan Project Administrator.

Work with the Macmillan Engagement Officer to oversee the planning, organisation and progression of the engagement plan involving people affected by cancer.

Ensure appropriate project management IT systems are set up to support the project and reporting.

Overseeing the communication and engagement strategy across organisations ensuring deliverables are agreed via the steering group.

Use a range of project management methodologies to process map, coordinate and prioritise work plans aligned with the project deliverables.

Co-produce and deliver a model of high-quality care and support that builds on existing assets and embeds best practice.

Provide leadership across both organisations and settings to deliver system change.

Develop and implement a single point of access for cancer community-based support. Implement the Macmillan electronic Holistic Needs Assessment to facilitate conversations and develop care plans.

Build effective relationships with key stakeholders, including people with cancer, to identify service improvements and implement solutions.

Embed a service user-led approach to supporting people with cancer across acute and community settings.

Build relationships across the community and voluntary sector to catalyse further community support to address unmet non-clinical needs, support the wider determinants of health and enable the system to build capacity.

Link in with a variety of programmes across the Cancer Alliance and Integrated Care System to ensure a holistic and coordinated approach, promoting integration between acute, primary, tertiary care and community care to avoid duplication.

Establish an appropriate governance structure and ensure alignment with relevant strategic groups.

Planning and Organisational Skills

Develop detailed project plans to ensure delivery of projects to agreed budget, programme, scope and quality standards.

Deploy the skills and resources of the team flexibly to support the project. Liaise with stakeholders across the system to deliver the project. Lead, plan and organise projects, ensuring that project deadlines are met with the agreed deliverables and within agreed budgets.

Manage and monitor competing deadlines.

Develop a monitoring framework to gather evidence and outcomes from the project and report on these at regular intervals

Set up and planning of the project, including the project steering group, project assurance function, project teams and project documentation using recognised project management methodologies.

Produce key documents such as business cases and investment applications. Project manage the day-to-day running of a large-scale, complex project, identifying dependencies with other local projects and Cancer Alliance priorities.

Ensure that the project adheres to the governance requirements in One Wirral, WUTH, Macmillan and Wirral Place Based Partnership. Identify, manage, and escalate risks associated with the project Identify and manage project risks.

Monitor and measure progress against a set of core metrics and support delivery of the wider Integrated Personalised Care programme measures.

Participate and contribute to the wider Macmillan evaluation of Personalised Care.

Reporting into agreed governance structure

Communication Skills

To be a strong communicator, engaging with key organisations and clinical teams to seek opinions and support the implementation of new ways of working.

Ability to deal with complex and conflicting priorities and ensure delivery of agreed actions within agreed timescales.

Ability to engage with clinical and non-clinical teams to drive the project and provide appropriate support and guidance.

Ensure the voice of people living with cancer is heard, valued, and represented throughout the project to ensure the model is reflective of patient views and needs.

Use effective communication skills to present to internal and external stakeholders on project delivery, performance, and outcome information.

Use negotiation and motivational skills to gain support for the project across a breadth of stakeholders, including commissioners, community partners and people with cancer.

Produce regular and ad hoc project reports for internal and external audiences, escalating any risks where appropriate.

Proactively manage stakeholders, respond to resistance to change, and resolve conflict, to enable working collaboratively towards a shared vision.

Leadership/Managerial

Proven skills in effective people management, team building, communication and negotiation.

To fully understand key drivers for change across both organisations and manage change effectively using best practice methods. Strong leadership and management skills, able to negotiate, collaborate and work constructively across organisational boundaries.

Provide appropriate support and supervision to staff who you are responsible for line managing.

Use comprehensive knowledge and understanding of cancer pathways and processes

Work with non-clinical and clinical teams to develop opt-out referral pathways through a single point of access in the community, ensuring everyone with a cancer diagnosis is offered access to the intervention.

Lead the delivery of a broad range of complex activities across organisations Map, analyse and review current state processes and pathways, identifying gaps and supporting service improvement. Use quality improvement methodologies and practice to support the design and implementation of pathways.

Use established tools, including Macmillan eHNA / My Care Plan platform, to ensure a consistent approach is adopted across Wirral that supports the data collection and reporting of agreed monthly metrics to Macmillan, the Cancer Alliance and NHSE.

Develop an evaluation framework to identify benefits, learning, and good practices that can be shared and produce a mid-term and final report with recommendations.

Engagement

Actively engage and involve people with cancer and service users via patient forums or focus groups to design the model and identify continuous, sustained quality improvements and solutions.

Engage with Macmillan Cancer Support, including the support line services, information services, and digital platforms so there is full integration and referral to local Macmillan interventions.

Engagement with WUTH cancer teams, services and patient groups.

Act as a champion for patients and their interests and involve the public and patients in the policy development and decision-making.

Person Specification

Experience

Essential

• Demonstrable experience of co-ordinating projects in complex and challenging environments
• Practical experience of managing multiple successful projects, including the development and implementation and evaluation of project management frameworks.
• Knowledge and experience of quality improvement methodology and practice an essential
• Practical experience of implementing policy or setting up new services using problem-solving skills and creative thinking.
• Has proven experience of turning ideas into projects that deliver required quality or cost improvements in line with strategic objectives.
• Examples of leading on change management /service improvement within the NHS and /or VCFSE organisations
• Has successfully managed change in a complex environment.
• Knowledge of the latest national cancer policy agenda and the opportunities for improvement in patient care presented by it.
• Experience of managing budgets and successful delivery against financial targets
• Proven experience of engaging and managing a wide range of stakeholders through transformation and change.
• Evidence of continuous professional development and up-to-date knowledge of key developments within health/social care.
• Excellent knowledge of Microsoft Office
• Experience in setting up and implementing internal processes and procedures
• Leadership can articulate a vision and motivate others to deliver it.
• Strong interpersonal and negotiation skills, which build long- term
• relationships with existing and potential providers, whilst managing the politics.
• Able to innovate and implement new models of delivery.
• Excellent verbal and written communication skills, including the ability to prepare reports for various stakeholders
• Ability to foster and maintain positive working relationships with a wide range of people.
• Well-developed financial management and budgetary skills.
• Ability to prioritise, organise and plan own work and that of others and respond to pressure positively and flexibly to changing demands and priorities
• Able to analyse and interpret complex information for use in decision making.
• Ability to communicate with all levels of staff
• Ability to chair meetings effectively
• Ability to work under pressure to agreed timescales and in a busy environment
• Ability to organise own workload effectively and efficiently
• Ability to develop effective working relationships and lead partnership working across a range of stakeholders
• Ability to gain confidence and credibility of a range of professionals, demonstrating excellent interpersonal and communication skills with a proven ability to motivate, inspire commitment and collaboration
• Highly developed negotiating and influencing skills with a proven ability for overcoming barriers and reaching agreements.
• Able to work autonomously and collaboratively as part of a team.
• Presents confidently and effectively to a variety of audiences, including senior managers.
• Proactive and enthusiastic, demonstrating drive, energy, and flexibility
• Confident in working independently to make decisions and recommendations, using own initiative to drive work forward.

Desirable

• Knowledge of cancer services and the cancer improvement agenda
• Knowledge of NHS organisations and structures and how this impacts on cross-organisational project delivery
• Knowledge of VCFSE organisations and how they can work with the project
• Knowledge of inequalities and how to address these within Wirrals communities
• Solves problems creatively.
• Knowledge of data analysis tools, e.g Power BI
• Knowledge of health economics
• Highly developed facilitative, influencing and negotiating skills
• Skilled in the use of a range of service improvement tools such as QI or other service improvement methodologies

Qualifications

Essential

• Educated to degree level or equivalent qualification.
• Project and/or programme management qualifications or relevant experience.

Desirable

• Change management qualification.
• Post-graduate degree or equivalent experience
• Masters or relevant Level 7 qualification.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

One Wirral CIC

Address

2 Oxton Road

Birkenhead

Merseyside

CH41 2QJ

Employer's website

https://www.onewirral.co.uk/ (Opens in a new tab)