Programme Coordinator - Maternity and Neonatal Voices Partnership

Job description

Job responsibilities

Job Purpose

A Maternity Neonatal Voices Partnership (MNVP) is a NHS working group: a team of parents and their families, commissioners and providers (midwives and doctors) working together to review and contribute to the development of local maternity care.

The key purpose of the role will be to provide Coordinator Support to MNVP Leads/Service user reps as well as any associated Leads or Service Users across designated MNVP area/areas.

The Coordinator will provide support and guidance to a team of MNVP Leads who work across Birmingham and Solihull, engaging with service users, community partners and LMNS staff. Areas of responsibility include practical organisation for the service including booking meetings, payment and finance administration linked to Lead and Service User duties and events and meetings; administrative support for Leads and Service Users; information gathering and data analysis to support Leads and the MNVP as a whole to ensure diverse and widespread engagement. The Coordinator will also support with promotion of the MNVP including through the use of Social Media channels and promotional events and reporting to key stakeholders.

Duties and Key Responsibilities

Service Delivery Coordinator

To support the Gateway MNVP Service Lead and MNVP area Leads in ensuring the demands of the MNVP are managed and outcomes are met.

Lead on recruitment, accessing of, and organising training of Leads and Service User Representatives

To build strong links and effective working relationships with commissioners, partners and local parents/families.

To ensure information is made available to Leads and Service Users in a timely and accessible way

To provide support to Leads with meetings and events including room bookings, administrative support, reimbursement for attendees, and distribution of papers both before and after meetings.

Support (along with Marketing and Communications Manager) promotion of the Maternity Neonatal Voices Partnership including through the use of Social Media and identifying key partners and stakeholders and linking these with Leads as relevant to their role.

Supporting the organisation of events such as 15 Steps Provider visits to trusts and networking events

Lead on recruitment, induction and management of members and contributors

Analyse key data and information provided by Leads and key stakeholders to report to commissioners on MNVP outcomes to include reach of membership and exception reporting of any issues or concerns

Ensuring relevant materials and resources are available for Leads, Service user reps and Volunteers

Work closely with the commissioner to ensure current recommendations are covered and addressed with local parents/families in order to hear their views/experiences

To seek feedback from the commissioner in relation to views/findings submitted and inform Leads as relevant

To contribute to the management of relevant databases and record keeping systems making sure there is a complete and comprehensive audit trail of activity

To contribute to performance reporting by extracting data and other monitoring information on outcomes and targets, ensuring accuracy

Working with Service Lead to collate reports as requested.

To be the first point of contact for email communication from stakeholders and service users or lines of enquiry.

General

Report to Line Manager on workload, progress and results

Manage own time and resources

Prioritise own workload

Participate in appraisal and learning activities

Participate in team briefings and meetings as and when required

Any other duties as agreed with Line Manager, commensurate to the post

Health and Safety

Take reasonable care for the Health and Safety of yourself or other persons who may be affected by your act or omissions.

Co-operate with the Company to comply with any Company safety rule and/or any duty or requirement imposed under legislation or relevant Codes of Practice.

Maintain safe and clean conditions in your working area according to the Companys housekeeping standards.

Work in accordance with the information and training provided.

Equal Opportunities

It is the responsibility of each employee to abide by the Companys Equal Opportunities Policy

Data Protection

At all times during employment, to comply with the provisions of the Data Protection Act 1998 and with any policy introduced by the Company to comply with the Act.

Person Specification

Skills and Abilities

Essential

• Excellent organisational skills
• Good administration and record keeping skills
• Proficient in the use of social media to promote services and engage stakeholders
• Able to build relationships and communicate with a wide range of people
• Ability to use a range of IT packages including Sharepoint and Microsoft Office
• Ability to analyze, interpret and present data effectively
• Ability to manage time and prioritize own workload
• Ability to practically apply plans and ideas

Desirable

• Knowledge of developing and promoting events and initiatives

Experience

Essential

• Experience in a relevant field (admin, project management or coordination)
• Experience of supervisory or coordinator role
• Experience of providing administrative support across an outreach service or multi-disciplinary team
• Experience in communications and stakeholder engagement
• Understanding of the health and social care environment
• Ability to analyse and report on data to steer service delivery and provide accurate reports

Desirable

• Experience of working within maternity systems
• Experience of volunteer management or supervision
• Facilitation/delivery of training

Personal Attributes

Essential

• Excellent interpersonal skills
• Empathy with a diverse range of stakeholders and client groups representing the populations of the area
• Tenacious approach with the ability to see creative solutions to problems
• Self motivated with a positive attitude, displays energy and enthusiasm
• High level of attention to detail and accuracy
• Team worker

Qualifications

Essential

• Good level of written and verbal communication

Desirable

• Relevant qualification in administration or project management
• Community Development or engagement qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Gateway Family Services CIC

Address

343 High Street

Harborne

Birmingham

B17 9QL

Employer's website

https://gatewayfs.org/ (Opens in a new tab)