Deputy Service Manager - Swindon Wellbeing Services

Job description

Job responsibilities

Co-lead and develop your team in partnership with the Service Manager, delivering recovery-focused, high-quality, safe, and person-centred care that achieves positive outcomes for people using the service.

Contribute to the future direction and development of the Swindon Wellbeing Services, working closely with Directors and Commissioners both internally and externally.

Be part of a team that builds and sustains a positive, dynamic can-do culture, making the organisation a great place to spend time.

Attend and contribute to regular team meetings to maintain effective communication and awareness of progress and development within the organisation and in mental health services in general.

Be prepared for, attend, and engage in staff meetings, supervision, appraisal and training as agreed with the wider organisation and your line manager.

To work closely with the Management and Senior Leadership Team (SL T).

Champion innovation and co-lead the implementation of service enhancements, supporting the adoption of change, best practice, and continuous improvement.

Establish and maintain effective working relationships with key referrers, including Primary Care Networks and Secondary Care Services, fostering meaningful two-way engagement with stakeholders.

Understand and build upon local assets and resources to enable holistic and flexible, place-based support structures that are responsive to local needs.

Ensure all staff are consistently supported and developed through on-the-job coaching, individual supervision, group supervision, and appraisalspromptly identifying and addressing learning and development needs.

Produce regular outcome reports to demonstrate service effectiveness and identify gaps in provision.

Take an active role in staff recruitment, including participating in interview panels and leading the induction of new Swindon staff.

Oversee the recruitment and induction of volunteers, including participation in interview panels.

Participate in the on-call rota to provide support to staff across Swindon & Gloucestershire Mind services when required.

Attend meetings related to the Sanford House building and those relevant to commissioned contracts.

Conduct safety assessments for service areas, ensuring appropriate use of the safety assessment framework.

Investigate incidents reported by staff or service users and ensure outcomes are followed up in line with S&G Mind policies and procedures.

Manage complaints made under the Swindon Borough Council Wellbeing contract, following appropriate procedures and organisational policies.

Undertake investigations in line with relevant policies, such as complaints and HR procedures.

Ensure that risk is assessed and managed appropriately by all staff, in line with service users needs and service policies.

Ensure that all lone working arrangements are in place and consistently followed.

Act as the Safeguarding Lead for adults and children within the Swindon Wellbeing Service.

Act as the Health & Safety Officer for the Swindon Wellbeing Service.

Confidentiality

Ensure accurate and detailed records are kept and to comply with data protection procedures.

Work with colleagues to ensure effective internal systems including but not limited to maintenance of records and GDPR compliance.

Data Quality

General administrative duties to include data collection, monitoring and reporting outcomes.

Ensure ICT systems and data recording systems are used appropriately in line with the organisation's policies and procedures.

Use 'Views' database system or an alternative data software (as appropriate) to capture, track and monitor performance.

Health and Safety

Ensure compliance with legal and health and safety regulations, such as the organisation's health and safety policy and procedure.

Marketing and Networking

To liaise and network with relevant statutory and third sector organisations.

To promote the service to high-risk groups by linking in with external agencies to build relationships and promote the service offer.

Promote the organisation to the local community and other organisations.

Policy and Procedure

To maintain up to date knowledge of legislation, national and local policies.

To carry out work in accordance with the organisations policies and procedures, current legislation and quality standards.

To keep up to date with the organisations policies and procedures.

Person Specification

Knowledge and skills

Essential

• A broad understanding of how mental health services
• are currently delivered and fresh ideas as to how services can respond to individual needs and aspirations, that place individuals at the heart of services
• Experience of assessing, planning and monitoring services and interventions, to evidence recovery and service outcomes, together with the ability to present quality information and analysis for stakeholders including reporting requirements and risk management.
• Experience of leading and managing a dispersed team across multiple sites, including recruiting and managing performance, within the health and social care sector.
• Knowledge of the challenges that may be faced by people experiencing mental health difficulties and familiarity with best-practice approaches and developments.
• Excellent organisational and communication skills,with experience of managing budgets.
• A flexible approach and able to work both autonomously and as part of a team, valuing proactivity and collaboration, bringing creativity, adaptability and enthusiasm to your work.
• An ability to travel to venues across Swindon and Gloucestershire.

Desirable

• Experience of working collaboratively with a variety
• of stakeholders and multidisciplinary teams.
• Experience of dealing with and reporting Incidents/ Accidents/Near Misses and safeguarding reporting.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Swindon & Gloucestershire Mind

Address

Swindon & Gloucestershire Mind

Sanford House

Swindon

Wiltshire

SN1 1HE

Employer's website

https://www.sgmind.org.uk/ (Opens in a new tab)