Job summary
Walking
With The Wounded (WWTW) supports those who have served in the Armed Forces,
empowering them to regain their independence, thrive and contribute in our
communities. WWTW recognises that for some ex-service men and women the route
to care looks complex and often inaccessible. By providing an integrated care
coordination service working alongside the NHS as part of Op Courage, WWTW will
ensure these individuals are provided the breadth of care they need, as well as
providing support to their families.
WWTWs Care Coordination Service
involves the assessment of needs for your client, the sourcing of appropriate
support and the ongoing navigation of that support. You remain the central
point of contact as you support your client to address their challenges, which can
include a lack of secure housing, debt, social isolation, relationship
breakdowns, lack of education and training, welfare issues or substance misuse.
We are looking for a Support Care Coordinator
who fully appreciates the patience, resilience and self-motivation required to support a dispersed and diverse
caseload of complex individuals. You must be able to work independently,
particularly in managing your time and caseload, whilst recognising that you
are one crucial element of a wider team of support who will need to work
collaboratively to get the best outcome for clients. Experience of working with
veterans would be beneficial, although not essential.
Main duties of the job
To deliver face-to-face care
coordination to veterans with complex welfare issues. To work closely with
colleagues in the NHS Op Courage veterans mental health service to ensure
longevity of support for your clients.
To engage with local healthcare providers and key support
service organisations who will assist in identified support, and create
essential pathways for those to access the appropriate services.
About us
Walking With The Wounded WWTW is a leading military charity which recognises that those who served, deserve.
Whether mentally wounded, socially wounded or physically wounded, they deserve the care, support and means they and their families need to function in society, serving in the communities in which they live, reigniting their sense of purpose and making a positive contribution again.
Walking With The Wounded gets those who've served and their families - back on their feet. We do three things: employment, mental health and care coordination which are saving jobs, homes, relationships and lives for the veterans who are struggling since leaving the military.
Our innovative partnerships with the NHS, supporting mental health teams across the UK; the creation of Project Nova with the Forces Employment Charity to intercept veterans in police custody and reduce reoffending; and our own mental health capabilities enabling 121 therapy within days, are delivering significant, positive, social impacts across the UK.
Job description
Job responsibilities
Primary Duties and Responsibilities
-
To
work with veterans to provide rounded support, alongside NHS mental health
services.
-
Receive
referrals primarily from NHS veterans teams and report back on progress with
service users.
-
To
undertake holistic assessments, working with the service user, to design a
personalised care plan; identifying support needs to ensure maximum engagement
in improving health and well-being.
-
To
provide service users with continuity and a coordinated experience of care,
remaining the pivotal point of contact throughout the individuals journey.
-
To
support the service user through the housing process.
-
To
establish and maintain effective liaison with stakeholders including health,
voluntary, social and education resources, attending relevant meetings as
necessary.
-
To
work in partnership with all voluntary and community organisations to build a
comprehensive database of local resources.
-
Work
effectively alongside colleagues who provide support to the veterans and their
families.
-
Ensure all reporting
requirements are met.
-
To
maintain records and adhere to confidentiality, information sharing protocols
and provide monitoring information as required.
-
To ensure that the programme meets WWTW and NHS professional
standards and reporting requirements.
-
Undertake relevant training and development as and when
identified.
The above list of responsibilities is not exhaustive, and
you may be required to undertake other responsibilities as required by your
line manager, appropriate to your level of pay.
Job description
Job responsibilities
Primary Duties and Responsibilities
-
To
work with veterans to provide rounded support, alongside NHS mental health
services.
-
Receive
referrals primarily from NHS veterans teams and report back on progress with
service users.
-
To
undertake holistic assessments, working with the service user, to design a
personalised care plan; identifying support needs to ensure maximum engagement
in improving health and well-being.
-
To
provide service users with continuity and a coordinated experience of care,
remaining the pivotal point of contact throughout the individuals journey.
-
To
support the service user through the housing process.
-
To
establish and maintain effective liaison with stakeholders including health,
voluntary, social and education resources, attending relevant meetings as
necessary.
-
To
work in partnership with all voluntary and community organisations to build a
comprehensive database of local resources.
-
Work
effectively alongside colleagues who provide support to the veterans and their
families.
-
Ensure all reporting
requirements are met.
-
To
maintain records and adhere to confidentiality, information sharing protocols
and provide monitoring information as required.
-
To ensure that the programme meets WWTW and NHS professional
standards and reporting requirements.
-
Undertake relevant training and development as and when
identified.
The above list of responsibilities is not exhaustive, and
you may be required to undertake other responsibilities as required by your
line manager, appropriate to your level of pay.
Person Specification
Qualifications
Essential
- Driving License and access to a car to travel to multiple locations across the South West
Desirable
- Information Advice and Guidance qualifications
- Safeguarding Vulnerable Adults qualifications
Experience
Essential
- - Proven experience of working with complex individuals to provide support
- - Designing and implementing support/development/care plans
- - Identifying personal and workplace risks
- - Ability to initiate and manage influential external relationships
- - Competency in Microsoft applications including Word, Excel, and Outlook
- - Excellent verbal and written communication skills
- - Attention to detail
- - Excellent organisational skills
- - Works well to deadlines and under pressure
- - Ability to empower people to move forward with their support
Desirable
- - Has served in the UK HM Armed Forces or has experience working with Ex-forces and/or their families
- - Experience or knowledge of working within the third sector
- - Experience of supporting service users into housing or other accommodation
- - Knowledge of the needs of todays Ex-forces personnel and the struggles they encompass post service
Person Specification
Qualifications
Essential
- Driving License and access to a car to travel to multiple locations across the South West
Desirable
- Information Advice and Guidance qualifications
- Safeguarding Vulnerable Adults qualifications
Experience
Essential
- - Proven experience of working with complex individuals to provide support
- - Designing and implementing support/development/care plans
- - Identifying personal and workplace risks
- - Ability to initiate and manage influential external relationships
- - Competency in Microsoft applications including Word, Excel, and Outlook
- - Excellent verbal and written communication skills
- - Attention to detail
- - Excellent organisational skills
- - Works well to deadlines and under pressure
- - Ability to empower people to move forward with their support
Desirable
- - Has served in the UK HM Armed Forces or has experience working with Ex-forces and/or their families
- - Experience or knowledge of working within the third sector
- - Experience of supporting service users into housing or other accommodation
- - Knowledge of the needs of todays Ex-forces personnel and the struggles they encompass post service
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
