Job summary
Do you want a career that helps save lives? Are you an organised professional with excellent attention to detail? Do you have enthusiasm and passion to help others and enjoy working in a team.
We are a leading stem cell donation centre in the UK and we help give people with blood cancer a second chance at life.
Main duties of the job
Key responsibilities will be to notify donors that they have been identified as a potential stem cell match for a patient with cancer, to educate and consent donors and facilitate the management of the donors stem cell collections.
The Workup team manages the coordination of bone marrow and peripheral blood stem cell donations between identified stem cell donors and one of DKMS UK NHS stem cell collection centres.
To conduct information sessions with identified donors as a means of ensuring they are fully and properly prepared for the stem cell donation and collection whilst ensuring the accurate record keeping and recording.
About us
We are fighting blood cancer. We want as many people as possible to join the blood stem cell donor register.
Job description
Job responsibilities
- Key responsibilities will be to notify donors that they have been identified as a potential stem cell match for a patient, to educate and consent donors and facilitate the management of the donors stem cell collections.
- Work within the UK Workup team managing the coordination of bone marrow and peripheralblood stem cell donations between identified stem cell donors and one of DKMS UKs stem cell collection centres.
- Carry out information sessions with identified donors as a means of ensuring they are fully
- and properly prepared for the stem cell donation and collection (paying particular attention toensuring the donor gives informed consent, in line with DKMS UKs principles of informed consent schedule.
- Evaluate donors for medical and non-medical factors affecting suitability and eligibility usingguidelines set by DKMS UK and national regulations, including referring for further medical assessments where required
- Schedule and manage donor medical assessments, working closely with the patients teamand medical advisors to facilitate donor medical clearance.
- Responsible for communicating with national and international stem cell coordinators tocomplete the required documentation within designated timelines.
- Work with DKMS internal databases to record and document accurate donor case notes.
- Communicate and liaise closely with specialist courier companies to schedule national andinternational transport of stem cell products.
- Work closely with the DKMS international medical team and other DKMS organisations inother countries to contribute to the quality and efficiency of DKMS UK policies and processes.
- Manage the relationships with hospital stem cell collection centres, ensuring they adhere toDKMS global standards. This includes monthly conference calls and regular face to face meetings.
- Work closely with the UK finance team to ensure all supplier invoices are paid on time andcontract terms are met.
- Represent the Donor Request Management team at local and international DKMS workinggroups, inputting into organisational projects, as required.
- Respond to, and investigate, any quality incidents and adverse events (S(P)EARs),including providing recommendations for corrective and preventative actions.
- Work with the Head of Donor Request Management to resolve any donor and transplantcentre complaints and respond as necessary. Perform any ad hoc activities as necessary.
- Ensure compliance with all medical/health-related standards, policies, procedures, anddocumentation requirements set by DKMS, registries, and regulatory authorities such as the Human Tissue Authority etc.
- To participate in staff training, organisation/team meetings and events, as required.
- To keep up-to-date with developments and learning in the field of stem cell donation.
- To comply with the organisations health and safety, confidentiality, data protection andother policies.
- To promote equality of opportunity and anti-discriminatory practices
Job description
Job responsibilities
- Key responsibilities will be to notify donors that they have been identified as a potential stem cell match for a patient, to educate and consent donors and facilitate the management of the donors stem cell collections.
- Work within the UK Workup team managing the coordination of bone marrow and peripheralblood stem cell donations between identified stem cell donors and one of DKMS UKs stem cell collection centres.
- Carry out information sessions with identified donors as a means of ensuring they are fully
- and properly prepared for the stem cell donation and collection (paying particular attention toensuring the donor gives informed consent, in line with DKMS UKs principles of informed consent schedule.
- Evaluate donors for medical and non-medical factors affecting suitability and eligibility usingguidelines set by DKMS UK and national regulations, including referring for further medical assessments where required
- Schedule and manage donor medical assessments, working closely with the patients teamand medical advisors to facilitate donor medical clearance.
- Responsible for communicating with national and international stem cell coordinators tocomplete the required documentation within designated timelines.
- Work with DKMS internal databases to record and document accurate donor case notes.
- Communicate and liaise closely with specialist courier companies to schedule national andinternational transport of stem cell products.
- Work closely with the DKMS international medical team and other DKMS organisations inother countries to contribute to the quality and efficiency of DKMS UK policies and processes.
- Manage the relationships with hospital stem cell collection centres, ensuring they adhere toDKMS global standards. This includes monthly conference calls and regular face to face meetings.
- Work closely with the UK finance team to ensure all supplier invoices are paid on time andcontract terms are met.
- Represent the Donor Request Management team at local and international DKMS workinggroups, inputting into organisational projects, as required.
- Respond to, and investigate, any quality incidents and adverse events (S(P)EARs),including providing recommendations for corrective and preventative actions.
- Work with the Head of Donor Request Management to resolve any donor and transplantcentre complaints and respond as necessary. Perform any ad hoc activities as necessary.
- Ensure compliance with all medical/health-related standards, policies, procedures, anddocumentation requirements set by DKMS, registries, and regulatory authorities such as the Human Tissue Authority etc.
- To participate in staff training, organisation/team meetings and events, as required.
- To keep up-to-date with developments and learning in the field of stem cell donation.
- To comply with the organisations health and safety, confidentiality, data protection andother policies.
- To promote equality of opportunity and anti-discriminatory practices
Person Specification
Experience
Essential
- - Significant administrative or scheduling experience working in a busy environment. Ideally within the NHS or clinical services
- - Previous experience of working with large database/CRM systems.
- - Excellent written and verbal communication skills.
- - Excellent interpersonal skills, including active listening skills and a good phone manner.
- - Strong attention to detail and accuracy.
- - Knowledge of, or ability to understand, medical terminology, case-note documentation, medical history documentation.
- - Willingness to become acquainted with a very specific discipline/branch of medical science.
- - Highly organised and able to multitask efficiently
- - Ability to work to and achieve clear targets and deadlines.
- - Very proactive work ethic and ability to work on own initiative.
- - Flexible approach with the ability to adapt to new and changing situations.
- - Good IT skills, including use of MS Office (Outlook, Word, Excel and PowerPoint).
- - Ability to work in line with GDPR and with an understanding of donor and patient confidentiality
- - Strong passion for the DKMS mission and values. A strong team player.
- - A high degree of sensitivity and empathy
Desirable
- Previous experience working with clinicians or within NHS clinical services OR as a busy personal assistant.
Qualifications
Essential
- Educated to A-Level (or equivalent) or relevant vocational training.
Person Specification
Experience
Essential
- - Significant administrative or scheduling experience working in a busy environment. Ideally within the NHS or clinical services
- - Previous experience of working with large database/CRM systems.
- - Excellent written and verbal communication skills.
- - Excellent interpersonal skills, including active listening skills and a good phone manner.
- - Strong attention to detail and accuracy.
- - Knowledge of, or ability to understand, medical terminology, case-note documentation, medical history documentation.
- - Willingness to become acquainted with a very specific discipline/branch of medical science.
- - Highly organised and able to multitask efficiently
- - Ability to work to and achieve clear targets and deadlines.
- - Very proactive work ethic and ability to work on own initiative.
- - Flexible approach with the ability to adapt to new and changing situations.
- - Good IT skills, including use of MS Office (Outlook, Word, Excel and PowerPoint).
- - Ability to work in line with GDPR and with an understanding of donor and patient confidentiality
- - Strong passion for the DKMS mission and values. A strong team player.
- - A high degree of sensitivity and empathy
Desirable
- Previous experience working with clinicians or within NHS clinical services OR as a busy personal assistant.
Qualifications
Essential
- Educated to A-Level (or equivalent) or relevant vocational training.
