Job summary
The Urgent Care & Falls Assistant is
responsible for providing a high level of quality and effective care to
patients within the community, under the direction of the Welsh Ambulance
Service NHS Trust (WAST) or other clients. This role will be providing
transportation for high-dependency and non-emergency patients or attending
falls response or welfare calls in a timely manner.
Experience in providing care to patients/clients in a variety of
settings, NEPTS or Urgent Care is desirable. You will need to be able to work
either as a team or on your own, follow procedures but also be able to think
outside the box as and when situations arise.
You will have good communication skills, confident in completing
paperwork and have the ability to work calmly and effectively in difficult and
pressurised situations.
You will need to have 2 years driving experience and hold a valid Full
UK Driving license with no more than 6 penalty points. You should have
eligibility to work and live in the United Kingdom.
Please note that due to the nature of this role you will be required to
have an Enhanced DBS check.
We are particularly keen to hear from people who have experience with
working with people with disabilities or over the age of 50.
Main duties of the job
The service operates 365 days a year and we provide 24-hour support, so day and night-time working will be required as well as working on weekends in a shift pattern. If successful in the role, the candidate will be expected to lone work comfortably on times, during day and night shifts, therefore you must be confident in your own skills and able to work under pressure.
The Urgent Care / Falls Assistant will attend patients and service users and act in
accordance with St John Ambulance Cymru policies and procedures. The Urgent Care / Falls Assistant
is responsible for providing a patient assessment at scene, the provision of
any suitable emergency treatment or support in line with the trained clinical
scope of practice or contract requirements.
Falls Responders operate
over 12-hour shifts (starting at 0730 or 1930) with the possibility to overrun. Other duties may have
varying shift times. Rotas are typically published 8 weeks in advance.
About us
We've supported people and communities across Wales since 1880. Since March 2020, we have worked closely with Welsh Ambulance Service NHS Trust (WAST) and NHS Wales. We continue performing a major role in strengthening community resilience and ensuring people are trained in first aid. We fulfil key front-line roles to support vulnerable people, in addition to offering the opportunity for people from all backgrounds to develop their personal skills and confidence to support our charitable and income generating services whilst assisting their own career development.
As a charity, we partner with the Welsh Ambulance Service NHS Trust and NHS Health Boards, providing ambulance support services in addition to delivering our Falls Response Service. We maintain our reputation as being the leading organisation to deliver First Aid training to both commercial businesses and local-based communities including schools throughout Wales.
We also give support to the people of Wales through medical duties at events, community based divisions, falls response service & Community First Responders (CFR).
Our focus is developing new, innovative services to help us achieve our mission of saving lives and enhancing the health and wellbeing of communities in Wales. We are undergoing an extensive and exciting programme of modernisation, forward thinking, encompassing a review of our existing services, financial and workforce models.
Job description
Job responsibilities
Performing on
scene assessment including the taking of clinical observations.
Providing medical
intervention to assist in the care of the patient up to the post holders
assessed ability.
Transferring of
patients to and from specific locations.
Dealing with
patient needs in a caring, attentive, and
professional manner.
Reporting
safeguarding concerns for vulnerable adults or children via approved methods.
To assist in the
use of manual handling equipment including carry chairs, stair climbers,
wheelchairs, stretchers and lifting cushions when at the scene.
Liaising with
health care professionals and other staff efficiently and professionally.
Completing
required paperwork in a timely manner and in accordance with St John Ambulance
Cymru and contract procedures.
Attending and
successfully completing all training courses associated with the post as well
as regular self-directed study and professional development.
Ensure compliance
with all infection prevention and control procedures.
Maintaining
regular contact with the Managers/Customers to ensure that all work is covered.
Conducting daily
vehicle & equipment checks
Maintaining the
professional image of St. John at all times.
Such other duties
appropriate to the position as may be required by your team leader.
Job description
Job responsibilities
Performing on
scene assessment including the taking of clinical observations.
Providing medical
intervention to assist in the care of the patient up to the post holders
assessed ability.
Transferring of
patients to and from specific locations.
Dealing with
patient needs in a caring, attentive, and
professional manner.
Reporting
safeguarding concerns for vulnerable adults or children via approved methods.
To assist in the
use of manual handling equipment including carry chairs, stair climbers,
wheelchairs, stretchers and lifting cushions when at the scene.
Liaising with
health care professionals and other staff efficiently and professionally.
Completing
required paperwork in a timely manner and in accordance with St John Ambulance
Cymru and contract procedures.
Attending and
successfully completing all training courses associated with the post as well
as regular self-directed study and professional development.
Ensure compliance
with all infection prevention and control procedures.
Maintaining
regular contact with the Managers/Customers to ensure that all work is covered.
Conducting daily
vehicle & equipment checks
Maintaining the
professional image of St. John at all times.
Such other duties
appropriate to the position as may be required by your team leader.
Person Specification
Experience
Desirable
- Experience of working with disabled or older people, their families and/or carers in community/ out of hospital settings.
- Experience of multi-disciplinary and multi-agency working.
- Experience in driving large vehicles.
Qualifications
Essential
- GCSE grade A - C in English and Maths (or equivalent).
- Current driving license (minimum of 2 years)
- Excellent communication skills and able to communicate with variety of people
- Display positive attitudes to promote a culture of care, compassion and dignity for the delivery of care for older people.
- Able to demonstrate how the applicant meets the values of St John Ambulance Cymru.
- Ability to accurately complete records (paper or electronic) to exacting standards.
- Ability to deliver a high-quality patient experience and ensure customer satisfaction at all times.
- Ability to work as an individual or within a team and to use own initiative when necessary.
- Ability to work calmly and effectively in difficult situations.
- Good verbal and written English.
Desirable
- Patient Transport Attendant Certificate.
- NEPTS (non-emergency patient transport service) experience.
- UCS (Urgent Care Service) experience.
- One or more of the following:
- FREC 3-4, First Person on Scene, QNUK Level 3 Award for First Responders (RQF), NHS Ambulance Service Community First Responder (CFR) or Co-responder. NVQ Level3 Social and Health Care, St John Ambulance Cymru (PTA or ETA).
- Manual Handling A-E (cert).
- Demonstrated ability to work in an out of hospital emergency environment.
- Ability to Navigate using maps and a reasonable knowledge of Wales.
- Ability to speak Welsh.
Person Specification
Experience
Desirable
- Experience of working with disabled or older people, their families and/or carers in community/ out of hospital settings.
- Experience of multi-disciplinary and multi-agency working.
- Experience in driving large vehicles.
Qualifications
Essential
- GCSE grade A - C in English and Maths (or equivalent).
- Current driving license (minimum of 2 years)
- Excellent communication skills and able to communicate with variety of people
- Display positive attitudes to promote a culture of care, compassion and dignity for the delivery of care for older people.
- Able to demonstrate how the applicant meets the values of St John Ambulance Cymru.
- Ability to accurately complete records (paper or electronic) to exacting standards.
- Ability to deliver a high-quality patient experience and ensure customer satisfaction at all times.
- Ability to work as an individual or within a team and to use own initiative when necessary.
- Ability to work calmly and effectively in difficult situations.
- Good verbal and written English.
Desirable
- Patient Transport Attendant Certificate.
- NEPTS (non-emergency patient transport service) experience.
- UCS (Urgent Care Service) experience.
- One or more of the following:
- FREC 3-4, First Person on Scene, QNUK Level 3 Award for First Responders (RQF), NHS Ambulance Service Community First Responder (CFR) or Co-responder. NVQ Level3 Social and Health Care, St John Ambulance Cymru (PTA or ETA).
- Manual Handling A-E (cert).
- Demonstrated ability to work in an out of hospital emergency environment.
- Ability to Navigate using maps and a reasonable knowledge of Wales.
- Ability to speak Welsh.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
